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CRM Administrator

Old Dominion University
Old Dominion University, Norfolk
Salary commensurate with education and experience
Date posted
Apr 11, 2024

Job Details

CRM Administrator (FP305A)

ODU is seeking candidates for a CRM Administrator (full-time, 12 month) position. As CRM Administrator for ODUGlobal you will work with stakeholders to define processes and customize the Salesforce Platform through needs analysis; research; case management; and training. Help ODUGlobal users to get the most out of Salesforce by making the platform work for specific user needs through implementation and continuous improvement. Help drive innovation by automating business processes, creating reports and dashboards, training users on Salesforce, and staying on top of platform updates as platform manager.

Required Education: Master’s Degree in Computer Science, Business IT, Computer Programming, or related field


Required Qualifications:


  • Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
  • Considerable Salesforce programming knowledge using Process Builder and Flow
  • Ability to troubleshoot and explain technical issues and work progress to both technical and non-technical staff
  • Excellent project management skills with keen attention to detail and strong organizational abilities
  • Ability to communicate effectively at all levels of the organization: orally and in writing
  • Considerable knowledge of Marketing Cloud best practices
  • Proven ability to prioritize tasks, meet deadlines, work under pressure, and when necessary, with minimal resources
  • A positive approach to work and an encouraging attitude
  • Working relevant experience using Salesforce with Lightning Experience
  • Considerable experience working in Higher Education
  • Considerable experience working with Student Information Systems
  • Considerable experience configuring various Salesforce modules including case management, campaign management, flows, profiles, roles, sharing rules, and reports
  • Considerable experience with utilizing web-based technology to coordinate mass emails, text messaging, and creating on line forms.
  • Certified Salesforce Administrator

Review Date: This position will close on 3/25/2024.

To apply, please visit ODU - Job Site | CRM Administrator. t is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Minorities, women, veterans and individuals with disabilities are encouraged to apply.



Old Dominion University, located in Norfolk, is Virginia's forward-focused public doctoral research university with more than 23,000 students, a top R1 research ranking, rigorous academics, an energetic residential community and initiatives that contribute $2.6 billion annually to Virginia's economy.

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