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Student Account Manager

Central Oregon Community College
Bend, Oregon, United States
Salary Not Specified
Date posted
Apr 10, 2024

Job Details

Position Details

Position Information

Position Title
Student Account Manager

Classification Title

Position Number

Grade Level

Starting Wage/Salary
$59,656 - $71,000/yr plus exceptional benefits

Close Date

Position Type/Employee Class


Contract Months
12 Months

Overtime Eligible


Hybrid Remote Work Eligible?

Exceptional COCC Benefits Summary


Primary Purpose

The Student Accounts Manager manages all activities related to student accounts; hires, supervises and trains the Enrollment and Welcome Associates to ensure a positive customer experience and adequate coverage; manages highly automated and complex computer systems; serves as direct liaison between Admissions and Records and Fiscal Services.

Essential Duties and Responsibilities

Leadership, Training and Supervision
  • Hire, train, supervise, and back up the Enrollment and Welcome Associates, setting an expectation of strong customer service for students, the community and campus partners. Promote and engage in their professional development and performance management/evaluation.
  • Serve as lead support person for staff and students with the e-Refund / e-Payment process, includes training staff and troubleshooting problems for students. Also includes maintaining a close, working relationship with vendor staff.
  • Lead and facilitate cashiering-specific training sessions for staff across the Bend, Redmond, Prineville, and Madras campuses, along with other relevant departments as needed.
Accounting and Cashiering
  • Serve as the lead in reconciling and finalizing cashiering sessions on a daily, weekly, and monthly basis across all campuses.
  • Conduct regular reviews of staff performance and conduct audits of cash drawers to verify compliance with College policies and procedures.
  • Provide technical support for cashiering operations, including resolving issues with Banner and TouchNet systems, providing training, and generating reports for various campuses and departments.
  • Lead the collaboration with ITS and Fiscal Services as needed to address complex issues or escalate concerns.
  • Coordinate, manage, and process all activities on students’ accounts, including adjustments to a student’s account by examining information provided by Housing staff and/or registration history (determining type, when and how dropped), how the account was paid and adjust accordingly.
  • Reconcile monthly accounting transactions related to the cashiering office; finalize all month-end and year-end cashiering sessions (for all campuses) and verify that appropriate accounts are balanced; prepare and deliver regular bank deposits for the Bend campus cashiering office.
  • Serve as the lead for private, non- COCC scholarships process, including tracking donor requirements for each scholarship, applying payments to student accounts, reporting awards to COCC Financial Aid department, determining donor refunds as appropriate, and setting up new detail codes for scholarship payments.
  • Process all financial aid and general student refunds. Coordinate refunds with Financial Aid and Fiscal Services departments.
  • Serve as the Admissions lead and collaborate closely with Fiscal Services to implement the annual 1098T process and conduct a thorough review and testing of all records prior to dissemination.
  • Maintain cash levels in Bend campus cashiering vault, prepare cash boxes/drawers for on-campus events and EWA staff, ensure that change is available for Bend Enrollment Services.
  • Serve as the lead staff to manage student tuition, refunds, scholarship and other financial exceptions.
  • Perform other essential job functions as assigned.
Department Specific

Knowledge, Skills, and Abilities

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

  1. Ability to balance working independently in a team environment and working cooperatively with, and contributing to, a diverse workplace through ideas or experience.
  2. Possess a thorough understanding of accounting controls and procedures.
  3. Ability to work with a complex accounting system, which necessitates a high degree of user-decision making.
  4. Possess communication and organization skills. Ability to maintain a positive and professional attitude while handling multiple tasks,
  5. Ability to set priorities, initiate work, function well under tight time constraints and meet deadlines with minimal guidance.
  6. Ability to provide leadership, research and problem-solving skills.
  7. Ability to ensure effective oversight of Enrollment/Welcome Associates (e.g., hiring, training, goal setting, staff development, evaluations, etc.).
  8. Ability to provide a consistent level of customer service to students and college-wide faculty and staff in a high volume, fast-paced environment.
  9. Ability to maintain a high level of accuracy in all aspects of work, despite a working environment with constant interruptions.
  10. Possess the analytical and discretionary skills to make an exception to campus policies within established guidelines and as appropriate for the situation, but working within federal financial aid and FERPA regulations.
  11. Ability to use Microsoft, Access, and Excel, 10-key, copy machine, computer, typewriter, credit card terminals, fax machine and telephone.
  12. Ability to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter.
  13. Ability to demonstrate essential job functions outlined above.

Ergonomic Requirements

Regular office hours are established between 8 am – 5 pm during the workweek. A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities.
Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary nature. Requires the ability to work at a workstation for extended periods. Requires to write, read written materials and computer screens, and ability to use telephonic conversations. Occasional lifting up to 25lbs. All individuals are required to perform essential functions with or without reasonable accommodation.

Minimum Requirements

  • Bachelor’s degree in Accounting, Business, or related field.

  • Three years’ experience managing customer accounts, including processing payments and refunds while maintaining a high level of customer service.
  • One-year supervisory experience.
Equivalency Statement

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify by responding to the supplemental question presented during the application process.

Preferred Qualifications

  • Experience with databases (e.g. Access), spreadsheets (e.g. Excel), and business-centric software applications (e.g. Ellucian Banner): running queries, business processes, and bookkeeping.
  • Experience in an enrollment services, financial aid, or business office in a higher education setting.
EEO Statement

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is your highest level of education?
    • No High School Diploma or GED
    • High School Diploma or GED
    • Professional Certification or License (not a degree)
    • Associates Degree
    • Bachelors Degree in Progress
    • Bachelors Degree
    • Masters Degree In Progress
    • Masters Degree
    • Ph.D. in Progress
    • Ph.D.
    • J.D.
    • M.D.
    • Other Doctorate Level Degree
  2. * Please describe how you meet the requirement of (3) three years of experience managing customer accounts, including processing payments and refunds while maintaining a high level of customer service.

    (Open Ended Question)

  3. * Please describe how you meet the (1) one-year supervisory experience.

    (Open Ended Question)

  4. * While this is a preference for this position, please share your experience with databases (e.g. Access), spreadsheets (e.g. Excel), and business-centric software applications (e.g. Ellucian Banner): running queries, business processes, and bookkeeping.

    (Open Ended Question)

  5. * While this is a preference for this position, please share your experience in enrollment services, financial aid, or business office in a higher education setting.

    (Open Ended Question)

  6. * The College recognizes the value of skills, knowledge, and experience gained outside of formal education and paid employment. Applicants who do not meet minimum education and/or experience requirements but possess other qualifications or experience they feel are equivalent are encouraged to apply. Check the applicable box(es) below and explain in the next question why your feel your education/experience should be considered equivalent.
    • I meet all minimum requirements (education and experience) listed for this position.
    • I do not meet the minimum education degree requirement(s). For example, the position requires a Bachelor's degree, I have an Associate's degree.
    • My degree is not in the required stated area(s). For example, the position requires a Bachelor's degree in Accounting, I have a Bachelor's degree in another area.
    • I have less than the minimum years' experience in the area(s) required.
  7. * As a follow up to the previous question, explain how your education/experience should be considered equivalent to the minimum requirements. If you feel you meet all the stated minimum requirements, please put N/A.

    (Open Ended Question)

  8. In support of COCC’s commitment to diversity, equity, and inclusion, bilingual fluency in English and another language is considered a plus: Please list any languages other than English in which you are fluent (read and write)

    (Open Ended Question)

  9. * The College is NOT able to support Visa applications for this position. Applicants must already be eligible to work and have the ability to arrive in the United States without the College’s support to be considered for this position. Are you, or will you be eligible to work and have the ability to arrive in the United States without the College’s support by the start date of this position?
    • Yes
    • No
  10. * COCC employees must work and reside in the state of Oregon at the time their work is being performed. Are you, or will you be residing in the state of Oregon by the start date of this position?
    • Yes
    • No
  11. * Are you a U.S. military veteran? COCC provides qualifying veterans and disabled veterans with preference in employment. To receive veterans' preference in this recruitment process, you must upload your DD214 and 215 (215 if applicable) or certification that you expect to be honorably discharged from the military within 120 days of certifying veteran status as supporting documentation. You will have the opportunity to upload the document(s) in the next step of this application process.
    • Yes, I am a veteran
    • No, I am not a veteran
  12. If you have identified yourself as a qualified veteran or disabled veteran by submitting your DD214 and DD215 (if applicable) form(s) as proof of veteran status, please describe any transferable skills earned during your military service that you feel relate to the requirements/preferences of this position.

    (Open Ended Question)

  13. * Background checks are required for all employees of COCC. Should an offer of employment be made to you and accepted by you, you will receive an email from COCC / HireRight Screening requesting your consent and basic information to complete the check. The offer of employment will be conditional upon satisfactory completion of the criminal background check. Confirmed findings on a criminal background check will not automatically disqualify you from being hired into a position. Results are evaluated on a case-by-case basis, considering the job responsibilities and other risk factors. Additional information regarding COCC’s criminal history check policy can be found online in the General Procedures Manual, Section HR-2-1. Please indicate here if you will provide consent to the criminal history check when requested by the College
    • Yes, I will provide my consent when requested
    • No, I will not provide my consent when requested
Required Documents
Required Documents
  1. Resume/Vitae
  2. Cover Letter
  3. College Transcript 1 (unofficial)
Optional Documents
  1. Letter of Recommendation 1
  2. College Transcript 2 (unofficial)
  3. US Military DD 214


About COCC:
Central Oregon Community College is a public, open door community college, offering lower-division transfer programs, career and technical education, and community education, as well as specialized training for business and industry. The College serves a large geographic area, including small towns, rural areas, and moderately-sized cities, with a total district population of about 140,000. COCC emphasizes quality education and access to opportunity for adult learners, serving approximately 10,000 credit students out of 18,000 total students annually, with an average student age of 28 years. The College's faculty are a committed, professional group of educators, highly qualified in their teaching fields, dedicated to serving their students and their communities.

COCC’s Mission:
Central Oregon Community College empowers students and engages communities through high-quality, equitable and accessible lifelong education. 

At Central Oregon Community College, we are committed to fostering a culture of excellence in education that empowers all members of our communities to reach their full potential. We strive to promote equity, inclusion and sustainability in all aspects of our College, ensuring every student has access to needed resources and supports. By providing high-quality education and building strong community partnerships, we prepare our students to excel in their chosen fields and contribute meaningfully to the workforce needs of our region. 

Diversity and Inclusion:
Central Oregon Community College believes that diverse backgrounds, perspectives, and beliefs enrich the learning experience of our campus. As a result, we are committed to providing work and learning environments that respect and educate about cultural differences. Our success in this endeavor relies on our ability to recruit and retain diverse students, faculty, and staff, and by creating a respectful and inclusive campus community. All members of the College share in the responsibility to foster a climate that of mutual respect and caring.

Why Central Oregon:
Enjoy a career in Bend, Oregon, an exceptionally attractive location on the eastern slope of the Cascade Mountain Range, with spectacular views and easy access to mountain lakes, scenic rivers and forested wilderness areas. The sunny high desert climate is ideal for outdoor activities, and the region's tourist industry provides excellent recreational opportunities, including a major ski resort at Mt. Bachelor. The area supports a growing population, with a strong, diversifying economic base, and provides high-quality services, particularly in health care and education.


Human Resources Home Page (

Online Application Website          

Central Oregon Community College Home Page

Diversity and Inclusion Home Page (

Employee Benefits (

Visit Central Oregon    

Bend Chamber of Commerce

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