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Assistant Director 3, Event Services

Job Details

Job Title: Assistant Director, Event Services
Assistant Director 3 - AFT Range 22
Department: Chamberlain Student Center & Campus Activities
Reports to: Director, Chamberlain Student Center & Campus Activities

Position Summary: The Chamberlain Student Center Assistant Director for Event Services is a member of the Division of Student Life, and reports directly to the Director of the Chamberlain Student Center & Campus Activities. This position is responsible for serving as the department’s central liaison in the planning, organizing and/or supervising of events within the Chamberlain Student Center. The purpose of this position is to direct, oversee and maintain an efficient reservation and event management process for events held in this facility, as well as lead, train and supervise a team of student staff to carry out the mission of the department. The position requires the delivery of outstanding customer service and the ability to work a flexible schedule, including night and weekends, when necessary.

Specific Tasks, Duties and Responsibilities

Under the direct supervision of the Director of the Chamberlain Student Center and Campus Activities, the Assistant Director for Events Services is responsible for the following:

Manage and coordinate events in the Chamberlain Student Center hosted by recognized student organizations, university departments, and external organizations (70%)
  • Assist in evaluating, scheduling and coordinating facilities and support services for Chamberlain Student Center events.

  • Assist with developing standards of operations in order to maintain consistent and high-quality service for events. Coordinate the annual update to the policy and procedure manual.

  • Utilize and manage 25Live event scheduling software; directly oversee and manage scheduling for departments and student clubs/organizations. Utilize appropriate software applications to ensure efficient communication and organization.

  • Develop logistical plans and schematic drawings for events using the online software Social Tables. Assemble and distribute daily set-up packets for maintenance/set-up staff both by software applications and hardcopy.

  • Assist with on-site event management.

  • Create and implement all outreach initiatives; including but not limited to conducting presentations at SGA and Greek Officers workshops; departmental and/or divisional staff meetings; and hosting educational/informational sessions as needed.

  • Schedule and conduct site tours with internal and external clients as requested or deemed necessary.

  • In conjunction with the Director, serve as a liaison with Public Safety and Risk Management for student organization events on campus.

  • Develop, review and recommend policies and procedures that impact event areas; assist personnel in following and enforcing policies and procedures. Manage disciplinary issues and communicate with Community Standards regarding student conduct.

  • Assist in the preparation of billing summaries, as well as charges for no-show and policy infractions. Work collaboratively with the administrative assistant to send out monthly invoices.

  • Manage and oversee all pre & post event communication and ensure all of the customer’s needs & requests are met. Organize meetings with clients and University support partners when necessary.

Supervise student workers that assist in Chamberlain Student Center event management (20%)
  • Recruit, hire, train and supervise a student team. Initiate and coordinate ongoing leadership development and training activities, implement clear standards and expectations, and develop a highly motivated, professional, customer-oriented student and support staff that demonstrates an understanding of the role of the Student Center and Campus Events.

Provide the Chamberlain Student a valuable employee and coworker to assist in providing a safe, welcoming, and inclusive environment for all members of the Rowan University community (5%)
  • Work independently and collaboratively with University and Student Center & Campus Activities staff to create and maintain a dynamic and developmental environment within the Student Center.

  • Departmental responsibilities include: Attend weekly and monthly staff meetings; serve on departmental, divisional, or university committees as requested. Assist with departmental assessment initiatives and data collection; research and execute a variety of departmental projects as assigned; Assist in the selection, training, supervision, recognition and evaluation of all student staff; assist with planning and promotion of departmental initiatives, including large programs and other outreach activities.

  • Create, develop and implement event management strategies and initiatives that promote a culture of service excellence to the University community and support the department’s mission and core values.

  • Monitor, forward, and reply to emails within the and accounts.

Professional Development (5%)
  • Remain competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional seminars/conferences, and attending relevant training or courses
Other Functions:

Act as a vital member of the Chamberlain Student Center & Campus Activities team of professional staff and assist in a variety of departmental efforts and initiatives, campus outreach efforts, committee work, university wide and divisional programs, and other duties as assigned.


Required Education, Knowledge, and Abilities:
  • Bachelor’s degree required from an accredited college or university

  • At least 2 (two) years of professional related experience

  • Experience in large and small event planning and/or coordination

  • Excellent communication and customer service skills

  • Comfortable with high level administrators, offices, and VIP interactions

  • Understand the importance of institutional policies

  • Ability to work mornings, evenings, a weekends

  • Knowledge of Microsoft Office

Preferred Experience:
  • Master’s Degree w/ at least two (2) years in Higher Education or related field

  • Knowledge of and strong experience with audio-visual equipment operation

  • Experience training and supervising part time, full time or hourly staff

  • Professional experience related to student programming

  • Ability to learn and be proficient in appropriate software systems


Rowan University

Since its founding in 1923, Rowan University has evolved from a teacher preparation college to a public research institution ranked among the top 100 in the nation by U.S. News & World Report. Today, Rowan University offers bachelor through doctoral degrees and professional certificates in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden, Stratford, and Sewell, and on the campuses of partner community colleges. 

Rowan focuses on practical research at the intersection of engineering, medicine, science, and business while ensuring excellence in undergraduate education. The University has earned national recognition for innovation; commitme

Rowan University will become a new model for higher education by being inclusiveagile, and responsive, offering diverse scholarly and creative educational experiences, pathways, environments, and services to meet the needs of all students; maintaining agility by strategically delivering organizational capacity across the institution; and responding to emerging demands and opportunities regionally and nationally.nt to high-quality, affordable education; and the development of public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan is the nation’s third fastest-growing public research university, as reported by The Chronicle of Higher Education. 

As a leading employer in southern New Jersey with over 3,500 employees, Rowan offers comprehensive and competitive employment. 

A dynamic institution in the midst of unprecedented growth, Rowan offers faculty small classes, strong academic programs and ample research and leadership opportunities.

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