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Business Analyst II/Information Services

North Orange County Community College District
California, United States
Salary Not specified
Date posted
Apr 9, 2024

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Business Analyst II/Information Services
North Orange County Community College District

Position Number: 2015716P
Location: District Services
Department: District Information Services
Percentage of Employment: 100%
Months of Employment: 12 Months Per Year
Work Schedule: Monday- Friday, 8:00 AM - 5:00 PM (Schedule and shift are subject to change in accordance with department needs.)

Job Description:
Plan, organize, coordinate and direct the operations and activities of the assigned area. Lead the deployment and maintenance of applications that support department areas, ensuring collaboration with administrators and staff; manage and coordinate system and operational improvements, third-party system integrations and business improvements for the department.

Perform complex business and system analyses and administration of current business practices and processes and recommend modifications or new processes to facilitate integration with designated enterprise system modules, including testing and implementation.

Lead other technical staff in the analysis of essential functional requirements; translate user expectations into technical specifications for enhancement and customization of projects; evaluate with functional and/or technical users to reengineer work processes to integrate with and complement system functionalities.

Collaborate closely with a wide variety of administrative and academic departments across the campus community to promote programs which support the department’s goals.

Serve as the department and program Subject Matter Expert (SME); collaborate and inform campus Institutional Research staff and applicable District committees; serve as the campus representative at user group conferences as required.

Lead, analyze, and perform the successful development, maintenance, testing and validation of data collection processes (e.g., MIS data) for funding formula calculations, accountability, research, and decision-making purposes, ensuring data quality and integrity for the department/campus.

Provide technical consultation to campus administrators and other internal and external stakeholders of department initiatives and programs for the effective design and implementation of data collection and quality control procedures.

Remain current with developments in hardware and software systems and equipment related to District systems and needs to advise staff and recommend systems changes, updates, and/or new technology as appropriate.

Remain current with developments in legal requirements and regulations related to the department and the required technology.

Serve as committee chair and/or department representative on related assigned committees and workgroups. Attend campus and District planning meetings with technical staff and end-users to facilitate communication between parties concerning their needs and requirements.

Research, recommend, and test new technologies and applications that show a potential benefit to the department; monitor performance of implemented solutions; learn and apply emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.

Responsible for the design and evaluation of the campus data collection procedures; serve in a lead role to provide direction, training, and review of data input by staff into department database or application systems related required reporting (e.g., MIS reporting).

Track and coordinate review of new releases, upgrades and patches related to department applications; review documentation to identify affected modules and processes; identify impacts of changes and assess integration issues; verify compliance of new systems processes with all regulatory requirements; work with technical staff to conduct performance and compliance testing and identify corrections required; work with the Information Services staff to develop solutions for complex problems.

Create and modify technical support documentation for department application software, business processes, report accounting changes, and train campus staff and other end-users on new or existing technology implementations.

Lead projects, establish project milestones and timelines, and provide work direction to functional and/or technical staff; provide coordination of office activities as needed. Including, providing daily work assignments, review of work product, and providing recommendations.

Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events.

Perform related duties as assigned.

Primary Purpose:
This position is responsible for acting in a lead capacity in the successful management of department system applications and processes, including analyzing business requirements, selecting effective solutions, and coordinating with other technical staff and management to ensure system integrity and efficient and effective operations. Responsibilities include advising management on technology and/or business process solutions, defining project steps and timelines, coordinating, directing, and providing work direction to functional and/or technical staff, setting technical standards, and providing expertise on complex technical problems.

Working Relationships:
The Business Analyst II/Information Services maintains frequent contact with the Chancellor’s Office of the California Community Colleges, federal agencies, contract programmers, vendors, faculty, administrators, and staff at campus and District departments.

Knowledge, Skills, and Abilities:
Knowledge of principles, practices and methods of business process and systems analysis, including business modeling using data and process flow diagrams
Knowledge of system design theory, concepts and principles including data
management and administration and development concepts
Knowledge of methodologies for developing program and user documentation and user training materials
Knowledge of methods and practices for conducting unit and system testing
Knowledge of database design concepts and data management software
Knowledge of systems integration design concepts
Knowledge of project management tools and techniques, including managing project schedules and effective change management and control
Knowledge of District organization, operations, policies and objectives
Knowledge of applicable sections of State Education Code and other applicable laws
Knowledge of correct English usage, grammar, spelling, punctuation, and vocabulary
Knowledge of record keeping procedures
Ability to learn quickly, understand and apply user business processes and requirements needed to consult effectively with managers and users
Ability to perform business process analyses and reach sound, logical conclusions regarding essential user needs and requirements
Ability to facilitate and lead user meetings, negotiate understanding and build consensus agreements
Ability to work effectively and collaboratively in a team environment, either as a team member or team leader
Ability to read, interpret, explain and apply complex technical information on systems processes and interdependencies for technical and non-technical audiences
Ability to make effective use of query tools to design complex reports using reporting tools such as SQL, Argos and Microsoft Access
Ability to prepare clear, concise and comprehensive specifications, reports, studies, documentation, and other written materials
Ability to interpret, apply and explain laws, regulations, policies and procedures
Ability to analyze situations accurately and adopt an effective course of action
Ability to plan, organize and prioritize work
Ability to meet schedules and timelines
Ability to work independently with little direction
Ability to understand and follow oral and written directions
Ability to communicate efficiently both orally and in writing
Ability to establish and maintain effective working relationships with others

Special Requirements:
This position requires a valid driver’s license. Incumbent may be required to travel off site for business reasons. All employees driving personal, leased, or district-owned vehicles for District related activities must certify possession of a valid Driver’s License. Employees must certify that personal vehicles are covered by automobile insurance as required by California law. (Administrative Procedure 7400, Section 4.0) If selected as a finalist and/or given an offer of employment for this position, you will be required to provide your valid Driver’s License information. Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.

The award of all degrees must be verifiable on a legible transcript. If selected as a finalist and/or given an offer of employment for this position, you will be required to provide a transcript with degree posted (may be unofficial). Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.

Minimum Qualifications:
Bachelor’s degree from a regionally accredited college/university.

Five (5) years of experience in conducting business process analyses, performing functional and/or technical user support and testing, data reporting and related functions for administrative, business or academic systems.
Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

Desirable Qualifications:
Student financial aid office experience providing complex analysis of student financial aid needs within a higher education environment.

Experience with financial aid processes and procedures.

Experience providing reporting and analytics solutions.

Experience in shared/participatory governance in an educational setting.

High level of critical thinking, problem solving and analytical skills.

High professional standards and strong interpersonal skills.

Effective communication skills.

Experience with Enterprise Information Systems.

Knowledge or experience with data, processes, and reporting.

Demonstrated experience integrating diversity, equity, and inclusion into the duties and responsibilities for this position.

Prior experience in approaching work and interactions with colleagues and/or students in an equity-minded manner. Ability to provide an inclusive and welcoming work/educational environment.

Working Conditions:
Office environment: subject to constant interruptions and frequent interaction with others; operation of a computer keyboard, requiring gross and fine manipulation of computers and tools; travel to various locations; sitting or standing for extended periods of time (up to 2-3 hours); read a variety of printed materials and information on a computer screen for extended periods of time; ability to lift, carry and/or move objects weighing up to 10 pounds.

Salary Range: $9,052 - $10,952 Per Month
Open Date: 04/09/2024
Close Date: 04/23/2024

Special Instructions Summary: Work Schedule: District employees can apply for the Flexible/Hybrid Work Program, working a hybrid schedule of remote work and in-person each week. Approval and number of in-person days may vary by position/department. Questions regarding the work schedule may be discussed with Hiring Manager if selected as an interview candidate.

This is a classified position subject to a one-year probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The candidate selected for employment will be required to provide the following: identification and employment eligibility as outlined in the Immigration Reform and Control Act, fingerprints and required medical certification pursuant to statue. NOCCCD will not sponsor any visa applications.

The District may choose to fill one or more positions from this recruitment within six (6) months.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate “N/A” (not applicable). Do not use terms such as “see resume” or “see attached”.

The minimum required number of references for this position is three (3) and will be requested at the finalist and/or offer of employment phase of the hiring process.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview.

Minimum Qualifications - Experience: One year of experience is equivalent to 12 months of experience at a maximum of 40 hours per week (full time). Applicable part-time experience will be converted to the full-time equivalent for the sole purpose of meeting the experience minimum qualification (Example: Twelve (12) months of part time work experience is equivalent to six (6) months full time).

Minimum Qualifications - Education: 24 units are equal to one year of education. As applicable, education must be from a regionally accredited institution and verifiable on a legible unofficial transcript.

Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4810 at least three business days in advance of the scheduled examination/interview date.

Evaluations of foreign degrees and/or coursework are required. See our website at for information regarding evaluation of foreign degrees.

To apply, visit:


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