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Sfs Service Center Advisor

University of Wisconsin - Milwaukee
Wisconsin, United States
Salary Not specified
Date posted
Apr 9, 2024

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Position Type
Administrative, Student Affairs, Financial Aid
Employment Level
Employment Type
Full Time

Sfs Service Center Advisor

University of Wisconsin - Milwaukee

Position Number: 02310974

Introduction (Description of School/College/Dept/Program)

Job Summary
In accordance with the Chancellor's strategic 2030 Plan to ensure UWM is a radically welcoming university, the newly created Student Financial Service Center (SFSC) aims to provide important and timely information regarding both Financial Aid and Student Accounts to Panther students and families as well as campus and community partners. The SFSC Advisor serves as a guide to all constituents who find themselves navigating any stage of financing a quality higher education at UWM by providing efficient and friendly direct customer service, presentations and outreach opportunities, and publication and communication development.

Job Summary:
The University of Wisconsin-Milwaukee (UWM) invites and applications for the position of Financial Aid Advisor in the Student Financial Service Center.

This position assists in the planning and direction of financial aid processes and billing questions to students and parents. Student Financial Service Center Staff will work to create a space where students can come to find answers to all their financial questions.

Minimum Qualifications
  • Associate’s Degree, or commensurate experience
  • Experience providing customer service

Preferred Qualifications
  • Bachelor’s Degree or higher
  • Experience in Financial Aid or other Student Account-related offices
  • Demonstrated ability to prioritize and execute multiple duties
  • Experience with PeopleSoft student information management systems
  • Knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Teams
  • Bilingual in Spanish

Application Instructions
Interested applicants are required to apply online and provide a cover letter addressing your education/experience as they apply to all minimum and preferred qualifications, a resume, and a document listing the names and contact information for three professional references. UWM will not consider paper, emailed or faxed applications.

In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether they meet any of the qualifications, they will be evaluated as not meeting such qualifications.

All application materials will be further evaluated as evidence of excellent written communication skills. Candidate(s) selected for hire will be required to submit official college transcripts.

Application Notes
For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.

Legal Notices AA/EO Statement

UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations

UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy

Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization

In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

To apply, please visit:


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