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Enrollment Management and Student Success Manager

Job Details

Official Title: Student Affairs Manager
Business Title: Enrollment Management and Student Success Manager
Employment Class: Non-Instructional Academic Staff
FTE: 1.0
Compensation: $58,000 - $66,250
FLSA Status: Exempt
Terms of Employment:
Annual, Fixed-Term Renewable
Position Summary: UW Oshkosh provides a competitive benefits package for all benefit-eligible positions. Click here for more details.
  • Serves as the lead for technology tools that drive enrollment strategies and retention efforts for campus; function as a power user to ensure comprehensive use and adoption of tools such as Navigate and Salesforce, among others.

  • Serves as the main liaison with outside vendors as needed to ensure timely project completion and communication with stakeholders.

  • Uses the predictive modeling and reporting capabilities in tools such as Navigate, Salesforce, and Granular to tie concepts and themes together from different data sources to inform strategies and best practices.

  • Develops and implements processes, guides staff, analyzes data, and summarizes complex initiatives for the EMSS division help guide process development and refinement.

  • Assists in the development, implementation, and training on the best use of technology tools within the EMSS division.

  • Designs and implements processes for the preparation of reports and other resources and leads the presentation of materials through various communication platforms

  • Specializes in helping the Enrollment and Marketing teams visualize data to make informed decisions and priorities stakeholder requests and projects.

  • Works collaboratively across campus to create and/or change process and practice to leverage technology tools to improve the student experience.

  • Lead the EMSS assessment initiatives in collaboration with Institutional Effectiveness.

  • Collaborate across campus in partnership with EMSS Directors to ensure best practice in use of our CRM and Student Success tools.

  • Bachelor’s Degree
  • Knowledge of student success and support best practices.
  • Ability to learn and leverage software and reporting tools.
  • Knowledge of change management strategies and operationalization of such strategies.
  • Ability to conceptualize and create data visualizations to inform process improvement.
  • Strong working knowledge of Navigate.
  • Commitment to diversity, equity, and inclusion.
  • Master’s Degree
  • Working knowledge of enrollment milestones and processes.
  • Experience with CRM platform(s)
  • Experience in enrollment management
  • Experience in a student success area
To Apply:

Applicants must submit the following documents using the online application: Cover letter, resume, and contact information for three professional references.

For questions regarding your application and additional options to apply, contact Human Resources at or 920-424-1166.

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by April 21, 2024 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Legal Notices:

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
Diversity drives innovation, creativity, and progress. At the University of Wisconsin Oshkosh, the culture, identities, life experiences, unique abilities, and talents of every individual contribute to the foundation of our success. Creating and maintaining an inclusive and equitable environment is of paramount importance to us. This pursuit prepares all of us to be global citizens who will contribute to the betterment of the world. We are committed to a university culture that provides everyone with the opportunity to thrive.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see , or call UWO Police Department, at (920) 424-1212 for a paper copy.


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