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Records Technician

Job Vacancy Announcement

Position Information

Position Title

Records Technician

Position Type

Staff

Department

Records and Registration

FLSA

Non-Exempt

Union/Non Union

Union

Full Time or Part Time

Full Time

Grade

5

Salary Range

Hiring Salary Range

$31,785 - $34,964 / Annually

Fixed Term/Tenure Track (Faculty Only)

Regular or Temporary

Regular

Job Description Summary

Responsible for processing, registrations, schedule changes, transcript requests, and other records functions. First point of contact for visitors to the Office of Records and Registration

Minimum Qualifications

EDUCATION AND EXPERIENCE
  • High School diploma, GED, or equivalent required
  • One year of related experience or required coursework/certification.
  • One to two years of college credit is preferred.
Criteria

CRITERIA : The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. A Resume/CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position.

ESSENTIAL DUTIES
  • Serves as the initial point of contact for the Office of Records and Registration. Greets and assists students, faculty, staff, and alumni.
  • Manage the office registrar email account, responding to inquiries in a polite and timely manner.
  • Registers students for credit and continuing education classes (including SAGE ) and prints the registration statement/course schedule for students.
  • Maintains a high degree of familiarity with federal regulations regarding the release of student information and follows these guidelines when viewing or disseminating student information.
  • Protects the confidentiality of student academic and demographic information through the use of careful procedures for the storage and retrieval of student data.
  • Answers questions and provides pertinent information to prospective and current students, parents, and others making inquiries and making appropriate referrals to other college departments and offices. Inform students of institutional policies and procedures and complete the proper forms.
  • Provides exemplary customer service by maintaining a broad knowledge base of the College in order to serve a diverse student and employee population
  • Verifies student identification and produces student school ID cards
  • Review submitted documentation for accuracy, such as name changes, Social Security Number updates, and residency documents.
  • Assist with the processing of high school transcripts.
  • Scans and links document
  • Performs related work as required.
KNOWLEDGE, SKILLS, AND ABILITIES
  • Ability to work with data processing systems
  • Public contact skills
  • Ability to maintain accurate records and files
  • Ability to perform multiple tasks and exercise initiative with minimal supervision
  • Excellent customer service skills
  • Ability to adapt to change
Job Requirements

PHYSICAL REQUIREMENTS
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office-related equipment, such as, but not limited to a personal computer, calculator, copier, and fax machine. No significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motions.

OTHER REQUIREMENTS
  • Ability to communicate effectively in spoken and written standard English.
  • As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
  • A background investigation will be conducted prior to the offer of employment. A signed authorization for the release of personal information will be required if selected for an interview.
  • Must be able to work Monday thru Friday:
  • 10 a.m-6 p.m.
Is Background Check Required?

Yes

Is the incumbent responsible for working with minor children or directly engaging with minor children on campus?

No

Posting Detail Information

Posting Number

PGCC211511/12

Open Date

04/04/2024

Close Date

04/18/2024

Open Until Filled

No

Background Check Statement

Prince George’s Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check.

Special Instructions to Applicants

Application Status ; you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.
Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a High School diploma, GED, or equivalent?
    • Yes
    • No
  2. * Do you have one year of related experience or required course work/certification?
    • Yes
    • No
  3. * Do you now or in the future require visa sponsorship to continue working in the United States? As required by the 1986 Immigration Act, candidates must present acceptable documentation showing that they are a U.S. Citizen or a resident authorized to work in the U.S.
    • Yes
    • No
  4. * How did you hear about this employment opportunity?
    • HERC
    • HigherEd Jobs
    • Hispanic Outlook
    • Indeed
    • Personal Referral
    • PGCC Website
    • Social Media (LinkedIn, Twitter, Facebook)
    • The Chronicle of Higher Ed
    • The Washington Post
    • Other: Please indicate below
    • Educause
  5. How did you hear about this employment opportunity? If you selected 'Other' please indicate source:

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

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