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Operations Assistant, Global Fairfield

Fairfield University
Fairfield, Connecticut, United States
Salary Not Specified
Date posted
Apr 5, 2024

Job Details

Fairfield University is a co-educational, comprehensive Jesuit university with a 200-acre campus located along the scenic shoreline community of Fairfield, CT. The University is comprised of approximately 3,500 undergraduate and 1,200 graduate students pursuing degrees within 5 schools: The College of Arts and Sciences, The Charles F. Dolan School of Business, The School of Engineering, The Marion Peckham Egan School of Nursing and Health Studies, and School of Education and Human Development. As an expression of our Jesuit, Catholic mission and identity, Fairfield embraces a liberal humanistic approach to education, encouraging critical thinking, cultivating free and open inquiry, and fostering ethical and religious values.

Job Description:

The operations assistant will provide an array of administrative and technical support to the Associate Vice Provost Global Strategies and the Global Fairfield staff. Reporting to the Office Manager, the operations assistant will coordinate and cooperate with other University offices and departments, as well as Global Fairfield domestic and international partners, to provide services needed to support our global operations. The position requires strong customer service skills, assertive leadership and communication skills and the ability to work on a team. In addition, this position takes appropriate actions to support a diverse workforce and participates in efforts to create a respectful, inclusive, and welcoming work environment. Ideal candidates will embody the University's Jesuit vision, mission and values as a foundation for their interactions with members of the University community as well as external parties.


Support general office operations
  • Provide front desk support, greeting, assisting, and referring students, parents/families, faculty, staff, and others who contact the office via telephone, email, or in-person.

  • Maintain calendars, and schedule appointments and meetings for administrators.

  • Attend necessary meetings and inform office staff of relevant information.

  • Coordinate logistics including, but not limited to, making appropriate room reservations, catering orders, and audio and visual setup for programs and events.

  • Attend workshops for training as requested.

  • Communicate effectively with supervisor concerning pertinent office and/or University matters.

  • Establish and maintain effective working relationships with peers in other offices.

  • Maintain information as required for office, divisional, and University initiatives.

  • Record and disseminate minutes for meetings as needed.

  • Promote the proper utilization of equipment and materials.

  • Notify supervisor immediately of any unsafe working conditions.

  • Perform additional duties as assigned; work on occasional weekends and/or weeknights to support operations and/or events; duties, responsibilities, and activities may change at any time with or without notice.

Provide support for Global Fairfield application management
  • Assist in maintaining accurate study abroad applications including but not limited to updating payment information, student statuses, first steps/next steps attendance, date changes, etc.; creating reports; sending emails to applicants

  • Ensure Dean of Students approvals are completed each term

  • Assist with visa and passport information gathering, annual batch visa mailing, scheduling visa information sessions and tracking attendance

  • Collect and audit course enrollments each semester against Database of Approved Courses and academic policies

  • Export application requirement reports for partners (flights itinerary reports, housing questionnaire responses, etc.)

  • Audit weekly Cultural Insurance Services (CISI) Travel Log and communicate with students and study abroad advisors per Global Fairfield policies.

Provide support International Student Services
  • Update Slate with international student information (I-20 issued date, visa interview date/result, etc.)

  • Email students daily/weekly/monthly regarding reminders for upcoming events, rules & regulations, deadlines, etc.

  • May assist with Life@ updates and saving supporting documents for address, phone and email changes.

Provide support for Curriculum Articulation
  • Maintain and update database of approved study abroad courses

  • Update approved courses in university catalogue

  • Receive foreign transcripts at the end of the term, organize files in Augustus, update School of Record log and Terradotta

  • Assist with Banner ID verifications

Serves as the international student travel provider liaison
  • Provide program information to international travel provider

  • Distribute reports

  • Receive student flight confirmations

  • Update student application with flight confirmation

  • First point of contact for university sponsored international travel requests and international insurance enrollment

  • Assist with international health insurance enrollment for study abroad and exchange students


  • Associate degree or equivalent educational experience required. Bachelor's degree preferred.

  • Ideal candidates will possess two to three years of experience providing administrative and operational support.

  • Proficient computer skills required in MS Word, Excel, Power Point, and Outlook. Experience with collaborative software and/or programs (e.g., Zoom, Google Docs, Dropbox, and Quip). Knowledge of Banner and Workday is preferred.

Knowledge and skills-
  • Advanced verbal and written communication, and proofreading skills.

  • Excellent interpersonal skills are essential.

  • Demonstrated computer and technological skills.

  • Excellent organizational and management skills; ability to self-manage multiple tasks, priorities, and deadlines and adjust as necessary.

  • Ability to work collaboratively and effectively with multiple constituencies, including students, parents/families, and domestic and international University colleagues.

  • Able to be self-motivated to start and/or complete projects independently. Able to seek direction when needed.

  • Strong analytical ability, sound judgment, and the ability to handle diverse and difficult situations with sensitivity and objectivity.

  • Use of tact, diplomacy, discretion and judgment in regular contact with students, parents/families, faculty, staff, and others within and outside the university.

  • Advanced knowledge of administrative concepts, principles, and practices.


General open office and campus environment. Position involves sitting, although frequent movement is necessary. Computer usage involving repetitive hand/wrist motion is also necessary.

This position is based at Fairfield University’s Fairfield, CT campus and is not eligible for immigration assistance.


Academic - Staff

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.


The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Load a resume or CV first, then upload supporting documents including a cover letter at the bottom of the third page under the "My Experience" section where it says to upload a Resume/CV. You will be able to upload up to 5 other documents in this section. You will be unable to edit your application, so please have all documents available before applying. Faculty Positions : If you need to upload more than 5 documents, please either combine them to upload or email the additional documents to the applicable contact in the job description. Staff positions : If you need to upload more than 5 documents, please either combine them to upload or email them to


Fairfield Univesity

Our scenic, 200-acre campus is situated on the Connecticut coastline, just 60-minutes away from the heart of Manhattan and less than a mile from the beaches of Long Island Sound. But it’s more than just our surroundings that make our campus unique — it’s our commitment to each and every student’s personal and professional growth and their journey to becoming individuals of purpose.

For more than 80 years, Fairfield University has been graduating adept, accomplished, and socially responsible leaders in an academic community where the learning goes deeper, the friendships are more meaningful, and the experiences stay with you long after graduation. As a values-based, student-centric, outcomes-focused Jesuit Catholic University, we are committed to educating the whole person — mind, body, and spirit — and providing students with experiential learning and professional development opportunities that give them a competitive edge in today’s job market. At Fairfield, the future is filled with opportunities as limitless as your potential, and they all begin with you.

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