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Job Details

Department: University Libraries

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: Opener Position: Sunday: 11:45AM-4PM; Monday, Tuesday, Thursday: 7:30AM-2PM; Friday: 7:30AM- 12PM (26.5 hours)

Location: Fairfax, VA

Workplace Type: On Site Required

Salary: Hourly Rate: $20.00

Criminal Background Check: Yes

The George Mason University Access Services Department is looking for an innovative and service-oriented person to enhance and support user services and experience at the Fenwick Library, George Mason University's flagship library. George Mason University has a strong institutional commitment to achieving excellence and diversity among its faculty and staff and encourages candidates to apply to enrich Mason's academic and culturally inclusive environment.

About the Position:

This position is responsible for providing courteous assistance to patrons at the Fenwick Library service desk on the Fairfax Campus and aide in the closing procedures of the building at the end of the day.

  • Providing courteous service assistance to patrons at the library services desk and ensuring that Access Services staff also interact in a professional, fair, and consistent manner with all library patrons and staff;
  • Work with Access Services staff, student assistants, and University-provided security guards to properly close Fenwick Library on assigned days; may serve as responsible party in charge of facilities and services during days, evenings, and weekend hours when staff in library administration or Access Services are not available;
  • Charging out library materials, discharging returned materials, accepting payments for fines and fees, answering informational and basic reference questions, working with student assistants who staff the public service desk, and providing other related customer service;
  • Serving as senior person in charge of facilities and services during days, evenings, and weekend hours when staff in library administration or supervisor are not available; and
  • Other duties as assigned.
Required Qualifications:

Applicants must have the following required qualifications, knowledge, skills and abilities:
  • Demonstrated knowledge using a library software platform, office productivity software, or computer equipment and software;
  • Strong customer service skills;
  • Aptitude for accurate and detail-oriented work;
  • Solid organizational skills, including the ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment;
  • Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse, academic environment and for interacting with library staff, faculty, students, and members of the public;
  • Well-developed analytical and problem-solving skills; and
  • Ability to remain calm, negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations.
Preferred Qualifications:

The following education and/or skill sets are preferred:
  • Library experience providing circulation and reference services;
  • Demonstrated knowledge of and experience with current library systems (such as Alma) and research resources (such as EBSCO, JSTOR, ProQuest, etc.); and
  • Experience supervising staff or student assistants.
Instructions to Applicants:

For full consideration, applicants must apply for User Services Assistant at Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume.

Posting Open Date: April 3, 2024

For Full Consideration, Apply by: April 17, 2024

Open Until Filled?: Yes

Mason Ad Statement

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at


George Mason Welcomes All Together Different

A Remarkable Student Body from All 50 States and 130 Countries

George Mason University

George Mason is fueled by differences, but thrives in a shared dream: to change the world and create a better tomorrow. Our vision is your world, transformed.

As Virginia’s largest public research university, George Mason University provides a college experience like no other. George Mason offers more than 200 undergraduate and graduate degrees and numerous minors and certificate programs to customize your education and meet your career and personal goals. George Mason's six-year graduation rate exceeds the national average, with no disparity based on ethnicity or economic status.

Every day, George Mason's faculty, staff, students, and partners work to solve pressing problems, illuminate important issues, and shape decisions on policy. They are driven by the urge to break new ground and have a meaningful impact in the world. Maybe that is why U.S. News and World Report ranks George Mason No. 1 in Virginia and No. 9 nationally among public institutions for innovation. George Mason is among the top ten in research growth among U.S. public universities, according to the National Science Foundation. The organization FIRE ranks George Mason in the top 20 nationally among public institutions for welcoming and fostering free speech. George Mason values thinking, speaking, and acting in ways that break the mold and create progress.

The George Mason community extends beyond just the classroom, connecting with government, industry, and global opportunities. Through these connections, George Mason is able to make a larger impact on the economy and workforce by creating educational opportunities for professionals. Fuse, our 345,000 square foot development project in the innovation corridor of Arlington, will offer students, researchers, commercial partners, and technical vanguard an opportunity to take part in an immersive atmosphere of ideation and innovation. Mason Enterprise Center achieved $3.7 billion in economic impact in 2023 by providing training, counseling, and support for small businesses and entrepreneurs. The Mason Talent Exchange helps employers craft micro-credential programs to fill critical skill gaps.

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