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AV and Event Support - (INF00000159)

Dallas, Texas
Salary commensurate with experience and qualifications
Date posted
Apr 2, 2024

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Position Type
Faculty Positions, Communications, Media Studies
Employment Level
Employment Type
Full Time

Hourly Range: 

$24.01 - $25.64 per hour

About SMU

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and 80 countries to take advantage of the University’s small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. The University’s entrepreneurial spirit lives in people from every academic discipline who see opportunities to create something new in the world – and work hard to bring their innovations to life. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for our students, faculty and alumni to make a global impact. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities – from teaching, learning and research to creativity, performance and athletic endeavor.

About the Position:

This role is an on-campus, in-person position.

The primary duties of this position include troubleshooting and correcting routine issues with audio/video hardware and software.  The position is also responsible for responding to emergency calls for assistance in the classrooms in a timely manner and providing on-campus event support.  The role assists faculty, staff, students and guests of the University with technology questions or issues concerning A/V equipment.  The position prioritizes requests for assistance and provides documentation as needed and maintains accurate inventory records for all campus A/V equipment.

Essential Functions:

Responds to requests from the SMU community for assistance with A/V equipment in classrooms, conference rooms and campus events.

Supports team projects including installations, documentation, inventory, and system testing.
Participates in career development activities to expand knowledge through technical and professional training.
Other duties as assigned.
Education and Experience:

A high school diploma, or equivalent, is required.  A bachelor's degree is preferred. 

A minimum of one (1) year of experience in A/V technology support and a minimum of one (1) year of customer support experience is required.  Must have an advanced understanding of the components used in A/V systems (including controllers, switchers, projectors, cameras, speaker connections, etc.) and other equipment used in classroom and meeting room environments.  Must also have advanced knowledge of setup and use of videoconferencing equipment.

Knowledge, Skills and Abilities:

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.  

This position will help staff with evening and weekend work - on either Saturday or Sunday.

Physical and Environmental Demands:

Bend, Squat, Stand, Crawl, Climb
Reach above shoulders
Carry/Lift up to and over 50lbs.
Sit for long periods of time
Deadline to Apply:

April 30, 2024

Priority consideration will be given to candidates who apply by April 16, 2023.

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601,


SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.

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