Associate Director of Administrative Operations

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

The Associate Director of Administrative Operations ensures operational excellence by working collaboratively with functional areas of the school to ensure cross-functional collaboration and alignment resulting in increased operational efficiencies.

We are seeking an Associate Director of Administrative Operations to provide strategic support for the school’s short-term and long-term projects. The incumbent serves in a leadership capacity on projects as assigned, by overseeing and/or managing projects from concept to implementation and is responsible for project planning, oversight, implementation, monitoring, and assessment.

Specific Duties & Responsibilities

Business Administration (60%)

• Serve as a close advisor to the Sr. Associate Dean of Finance and Administration.
• Lead school strategic projects that originate from school or university leadership.
• Provide consultation and guidance, as needed, in the day-to-day operations, strategic planning, and policy and process improvement for the school, centers, institutes, business units and programs.
• Independently manages time-sensitive and high-priority administration and operational initiatives for the school.
• Serves as a point of contact for operational inquiries across the school.
• Coordinates with building leadership to ensure delivery of quality operations support services (IT and Facilities) to SAIS; troubleshoots where needed and assists SAIS departments in liaising with building operations as required.
• Meets regularly with centers, institutes, business units and program leadership, to include, Directors, and faculty, to gather feedback on current service levels, policy and procedure concerns, and staff performance and training needs.
• Makes recommendations to school leadership and partners with functional areas on implementing changes as needed.
• Partners with SAIS leadership to develop, coordinate, and standardize services, policies, and support for centers, institutes, business units, and programs, while ensuring alignment with the overall goals of the school and University.

Project Management (30%)

• Conducts in-depth research and provide senior leadership with information and recommendations, as assigned.
  
• Identifies and facilitates cross-functional workgroups to develop, deliver, operationalize, document and support projects and solutions.
  
• Lead and/or manage business improvement processes, and strategic initiatives. Work with other members of the dean’s office and administrative teams to integrate identified initiatives into organizational effectiveness efforts of the school.
  

Other (10%)

• Represents the objectives, goals, vision, and strategy of the school in management meetings including those with senior leaders.
  
• Attend meetings and serve on committees on behalf of the Sr. Associate Dean of Finance and Administration
  
• Help to develop an ongoing internal communication strategy that covers HR, finance, IT, facilities.

Special Knowledge, Skills, & Abilities

• Unquestionable integrity, strong work ethic and resiliency required.
• Excellent verbal and written communication skills with the ability to draft clear, concise professional reports and correspondence.
  
• Business process management and improvement experience is required.
  
• Experience in higher education or non-profit environment is preferred.
  
• Demonstrated experience effectively utilizing planning, organizational, supervisory, and management skills.
  
• Demonstrated ability to make independent judgments and to act on decisions on a daily basis required.
  
• Demonstrated ability to work for extended periods of time independently while managing competing priorities and projects in a high demand environment with time constraints.
  
• Evidence of ability to form and build effective relationships with cross-functional teams composed of various levels of leadership, faculty, and staff in a collaborative environment.
  
• Demonstrated ability to lead projects that will improve the quality of administrative functions of the school.
  
• Demonstrated ability to make sense of complex information and apply a systematic, disciplined approach to solve complex problems, lead consultative engagements, and to adapt to changing situations.
  
• Demonstrated ability to maintain confidentiality and provide excellent customer service.
  
• Expertise in setting and managing expectations. Ability to effectively influence and negotiate.
  
• Demonstrated ability to apply business process improvement tools and methodology, i.e., Lean Six Sigma, to analyze business processes and propose process improvement.

Minimum Qualifications

• Bachelor's Degree in Business, Finance, Accounting or other related field.
• Five years progressively responsible professional-level administrative or financial experience related to monetary or non-monetary resources of a department, center or unit.
• Master's degree in a related field may substitute for required experience and additional experience may substitute for education, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Lean Six Sigma Certification (Green or Black Belt)

Classified Title: Sr. Administrative Manager
Role/Level/Range: ATP/04/PE
Starting Salary Range: $72,600 - $127,000 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday 8am-5pm
Exempt Status: Exempt
Location: Hybrid/District of Columbia
Department name: ​​​​​​​Finance and Administration
Personnel area: SAIS

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm