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Admissions Specialist

Employer
Lincoln University of Pennsylvania
Location
Lincoln University, Pennsylvania (US)
Salary
Commensurate with experience
Date posted
Mar 25, 2024
Website
https://www.lincoln.edu

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Job Details

Job Title: Admissions Specialist 

Classification: Professional 

Division: Student Success 

Department: Admissions 

Reports to: Senior Admissions Specialist 

FLSA: Salaried, Exempt 

 

Job Summary

Provides lead support in application process.  Responsibilities include providing customer service to students, faculty and staff, informing management of support issues, backlogs, or errors.  Provides training to new and continuing staff members on the process of application processing. Creates, maintains and organizes files and student records using an imaging system and University student system software.  Must exhibit excellent customer service skills; be detail-oriented; possess the ability to handle multiple tasks; ability to work independently and as a team is preferred. 

Essential Functions

Processes all incoming applications and accompanying transcripts, test scores and recommendation letters for all applicants (undergraduate, transfer, graduate, international) 

Enters all application data from application CRM into systems database 

Prepares and maintains student documentation during enrollment process 

Monitors inquiries, files and databases efficiently and effectively to ensure that all tasks completely accurately and efficiently 

Tracks and processes all incoming application fees and deposits 

Serves as liaison to Admissions Officers, Enrollment Officers and other internal departments as appropriate 

Serves as back-up coverage for the admissions reception front desk  

Anticipates, listens to, understands and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University. 

Maintains communication by phone, email, and/or mail correspondence with prospective students through all stages of the recruitment and admission process in a courteous, transparent, efficient, and timely manner; 

Utilizes CRM system to communicate with students, process admissions, prepare reports, or analyze data; 

Assist with departmental activities as needed and participate in university-wide events; 

Attend admissions meetings and participates in all college-wide programs 

Perform other duties as assigned 

Required Education, Knowledge, Skills, Abilities

Associate’s degree or equivalent from an accredited college or university; 

One (1) years of admissions and/or customer service-related experience; 

Strong verbal and written communication skills; capable of establishing a courteous and professional rapport through personal and distance communication tools; 

Ability to interpret, adapt, and apply guidelines and procedures; 

Ability to investigate and analyze information and draw conclusions; 

Superior organizational skills with the ability to manage concurrent projects and demands. Capacity to work independently, as well as collaboratively; 

The ability to work evenings and some weekends is required; 

Ability to display keen attention to detail and produce desired results; 

Proficiency using computers and related IT equipment, including, but not limited to: Microsoft Office Suite (Word, Excel, PowerPoint, Office365, and SharePoint); Acrobat Pro, Google Docs, Web browsers (Google Chrome, Internet Explorer, Mozilla Firefox); 

Excellent human relations and administrative skills, especially the ability to manage sensitive information with decorum and confidentiality; 

Preferred Education, Knowledge, Skills, Abilities: 

Bachelor's degree from an accredited college or university 

Knowledge of Lincoln University Educational and Campus Programs 

Knowledge of post-secondary admission procedures 

Experience working with customer relations management system (Ellucian CRM Recruit) 

Bilingual 

Physical Demands

Moderate lifting up to 20 pounds as frequently as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and body mobility to stoop, kneel, bend and reach. 

Work Environment: 

Work is primarily performed in a university campus environment and requires a flexible schedule, including evening and weekend work 

Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. 

Company

Learn. Liberate. Lead.

Since its founding more than 165 years ago, those three words have defined our mission at Lincoln University. We're dedicated to empowering our students with the knowledge, confidence, and connections to achieve success and rise to the top.

Lincoln University, the nation’s first degree-granting Historically Black College and University (HBCU), educates and empowers students to lead their communities and change the world.

We're dedicated to empowering our students with the knowledge, confidence, and connections to achieve success. When you choose Lincoln University as your workplace, you're doing more than just getting a job. You're becoming part of a campus community that is tight like a family and filled with people who look out for each other. You're becoming part of the latest chapter in a long and proud history of learning at the nation's first degree-granting historically black college and university (HBCU).

As our Alma Mater school song calls it, our "dear old Orange and Blue" has been devoted to and defined by our core values of respect, responsibility, and ultimately, results. Those values and our commitment to the success of our students have long attracted an interracial and international body of enrollees from our community, region, and around the world.

Since our founding in 1854, our impact has been tremendous. In fact, during our first 100 years, Lincoln graduated approximately 20 percent of the black physicians and more than 10 percent of the black attorneys in the nation. Our alumni have led more than 35 colleges and universities and scores of prominent churches. They also include U.S. ambassadors; mission chiefs; federal, state, and municipal judges; mayors; and city managers. Others have made names for themselves in creative and entertainment fields, including writers, directors, comedians, and film executives.

Established as The Ashmun Institute in 1854, the institution was renamed Lincoln University in 1866.

Located on 429 acres in southern Chester County, our main campus marries tradition and modern facilities, with sweeping pathways that encourage walking and contemplation within a safe and scenic landscape. Lincoln is within about an hour of several major cities: we are 45 miles from Philadelphia; 55 miles from Baltimore; and in Delaware, 25 miles from Wilmington, and 15 miles from Newark. These cities not only provide a variety of entertainment and leisure options but many important job and internship opportunities for our students.

Lincoln University of Pennsylvania

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