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Senior Admissions Specialist

Lincoln University of Pennsylvania
Lincoln University, Pennsylvania (US)
Commensurate with experience
Date posted
Mar 25, 2024

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Job Details

Job Title: Senior Admissions Specialist 

Classification: Professional 

Division: Student Success/Enrollment Management 

Department: Main Campus Admissions 

Reports to: Associate Director of Admissions  

FLSA: Salaried, Exempt 

Job Summary: 

Under the direction of the Associate Director and Director of Admissions, manages the day-to-day admissions operations functions the department. Recommends, plans and manages the implementation of operation strategies as related to the admissions application process. Uses and maintains the admissions CRM and oversees the handling/processing of student documents. Works across various teams at the University to ensure compliance with other college-related systems and policies. Interprets and provides critical analysis to inquiries from college departments, educational institutions, the community, and/or external agencies and supervises administrative services support staff. Researches and resolves complex student and technical issues related to the admissions process. 

Essential Functions: 

Works with Admissions and Applications Support teams to manage activities related to the implementation, maintenance, and use of the Admissions CRM (including the handling and processing of student admissions documents). 

Activities to include, but are not limited to: collaboration in the building of various admissions applications, processing applications and completing fraud checks, the development of student admissions portals, and building dashboards and reports on student admissions data. 

In collaboration with management, plans, develops, recommends, organizes, manages, and administers the operational procedures pertaining to the admission of all students including new, transfer, former, continuing, credit and non-credit students. Serves as liaison to Lincoln departments. 

Supervises admissions administrative, operations support, and/or student employee staff. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary. 

Determines residency status of admission applicants and adjusts applicable tables in Recruit/Colleague.  

At the request of the Director or other college leadership, collects and analyzes a variety of complex data and information regarding admission, registration, online processes, telephone helpline, and direct services. Summarizes findings in applicable reports or other communication mediums. 

Functions as the admissions CRM and application gatekeeper by approving requests for new accounts, special access and removing inactive accounts. 

Researches and diagnoses issues from a “systems” perspective and suggests strategies to resolve admissions and registration system and procedural problems. 

Coordinates system related efforts with the IT and web department as appropriate. 

Trains admissions staff to enhance knowledge of Ellucian/Recruit and maximize optimization of the CRM. 

Related to the responsibilities for the management and support of the Ellucian/Recruit system, this position is also responsible for the development and build out of reports both routine and one-off reports in response to requests. 

Collaborates with staff, faculty, administrators and internal departments to research and resolve application processing issues.  

Presents admission information to a variety of audiences. 

Monitors compliance with government regulations; oversees the retention, security and confidentiality of student records. 

Collaborates with admissions, web, and marketing teams to update the admission website; related email accounts as well as the admission area of the admissions student portal. Develops forms that are utilized by students and staff for admission purposes. 

Participates in a variety of meetings, committees, task forces, and/or other related groups to communicate information and facilitate continuous improvement of programs and services. 

Maintains communication by phone, email, and/or mail correspondence with prospective students through all stages of the recruitment and admission process in a courteous, transparent, efficient, and timely manner. 

Assist with departmental activities as needed and participate in university-wide events. 

Travel to assigned territories to recruit eligible students for admission, as needed. 

Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned. 

Required Education, Knowledge, Skills, Abilities: 

Associates degree or equivalent from an accredited college or university; 

Two (2) years of admissions and/or customer service-related experience; 

Strong verbal and written communication skills; capable of establishing a courteous and professional rapport through personal and distance communication tools; 

Ability to interpret, adapt, and apply guidelines and procedures; 

Ability to investigate and analyze information and draw conclusions; 

Superior organizational skills with the ability to manage concurrent projects and demands. Capacity to work independently, as well as collaboratively; 

The ability to work evenings and some weekends is required; 

Ability to display keen attention to detail and produce desired results; 

Proficiency using computers and related IT equipment, including, but not limited to: Microsoft Office Suite (Word, Excel, PowerPoint, Office365, and SharePoint); Acrobat Pro, Google Docs, Web browsers (Google Chrome, Internet Explorer, Mozilla Firefox); 

Excellent human relations and administrative skills, especially the ability to manage sensitive information with decorum and confidentiality; 

Valid driver's license, and reliable vehicle for travel; 

The ability to maintain insurability in driving a motor vehicle while working on behalf of the university is required. 

Preferred Education, Knowledge, Skills, Abilities: 

Bachelor's degree from an accredited college or university 

Knowledge of Lincoln University educational and campus programs 

Knowledge of post-secondary admission procedures 

Experience working with customer relations management system (Ellucian CRM Recruit) 

Prior experience with designing and delivering presentation to large and small audiences in person and online 


Physical Demands: 

Moderate lifting up to 20 pounds as frequently as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and body mobility to stoop, kneel, bend and reach. 

Work Environment: 

Work is primarily performed in a university campus environment and requires a flexible schedule, including evening and weekend work: working off-site as needed to visit high schools and colleges when required. 


Learn. Liberate. Lead.

Since its founding more than 165 years ago, those three words have defined our mission at Lincoln University. We're dedicated to empowering our students with the knowledge, confidence, and connections to achieve success and rise to the top.

Lincoln University, the nation’s first degree-granting Historically Black College and University (HBCU), educates and empowers students to lead their communities and change the world.

We're dedicated to empowering our students with the knowledge, confidence, and connections to achieve success. When you choose Lincoln University as your workplace, you're doing more than just getting a job. You're becoming part of a campus community that is tight like a family and filled with people who look out for each other. You're becoming part of the latest chapter in a long and proud history of learning at the nation's first degree-granting historically black college and university (HBCU).

As our Alma Mater school song calls it, our "dear old Orange and Blue" has been devoted to and defined by our core values of respect, responsibility, and ultimately, results. Those values and our commitment to the success of our students have long attracted an interracial and international body of enrollees from our community, region, and around the world.

Since our founding in 1854, our impact has been tremendous. In fact, during our first 100 years, Lincoln graduated approximately 20 percent of the black physicians and more than 10 percent of the black attorneys in the nation. Our alumni have led more than 35 colleges and universities and scores of prominent churches. They also include U.S. ambassadors; mission chiefs; federal, state, and municipal judges; mayors; and city managers. Others have made names for themselves in creative and entertainment fields, including writers, directors, comedians, and film executives.

Established as The Ashmun Institute in 1854, the institution was renamed Lincoln University in 1866.

Located on 429 acres in southern Chester County, our main campus marries tradition and modern facilities, with sweeping pathways that encourage walking and contemplation within a safe and scenic landscape. Lincoln is within about an hour of several major cities: we are 45 miles from Philadelphia; 55 miles from Baltimore; and in Delaware, 25 miles from Wilmington, and 15 miles from Newark. These cities not only provide a variety of entertainment and leisure options but many important job and internship opportunities for our students.

Lincoln University of Pennsylvania

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