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Coordinator, Student Support Services

Lindenwood University
St. Charles, Missouri, United States
Salary Not Specified
Date posted
Mar 22, 2024

Job Details

Welcome to Career Opportunities at Lindenwood University. PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “Quick Apply” page by simply clicking “Next” at the bottom of the page. When you arrive at the “Experience” page, you may upload all desired documents using the upload box labeled “Resume/CV.” This is the appropriate box to upload all documents.

Benefits of Being a Lindenwood Employee:
  • Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
  • Tuition discounts for doctoral programs (employee only).
  • Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
  • Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
  • Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
  • Professional development opportunities through the Lindenwood Learning Academy .

Job Title: Coordinator, Student Support Services

Division: Academic Affairs

Evaluation Group: Staff

FLSA Status: Exempt

Reports To: Director, Student Support Services

Positions Supervised: NA

Job Summary

The student support services coordinator is responsible for providing students consistent and ongoing academic monitoring and mentoring. This position holds a primary focus on student success, mentoring, and retention.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution
  • Maintains current knowledge of structure, policies, and processes to provide guidance to students
  • Collaborates with student services departments to assist students with academic support
  • Teaches Academic Commitment to Excellence course
  • Conducts Student Success Workshops
  • Utilizes the retention management system for student communication and early intervention
  • Researches and applies useful solutions to support student-learning, studying, testing, and organization
  • Collects and maintains data for reporting purposes
  • Plans and organizes success-mentoring meetings with appropriate mentoring personnel
  • Maintains orderly records and mentoring notes
  • Engages in both proactive and reactive outreach to students in need of academic support
  • Assesses and monitors student performance outcomes and level of satisfaction and suggests adjustments based on results
Service Excellence
  • Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
  • Models, supports, and holds others accountable to the University’s values
  • Serves as the contact for students to provide academic mentoring, resource referrals, and engagement opportunities
  • Manages and monitors students identified as at-risk
  • Implement program and process changes based on retention and assessment data
Communication, Teamwork and Collaboration
  • Maintains appropriate confidentiality, explains, and follows all guidelines in accordance with FERPA
  • Consults with Professional Advising, Residential Life, Student Financial Services, Business Office, faculty, staff, and other individuals involved in the student’s success and integration
  • Documents student progress and reports information as needed to parties across campus
  • Works with Lindenwood student organizations to support engagement initiatives
  • Develops ongoing relationships with students during their time at Lindenwood
  • Serves as liaison between students and faculty
Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.
  • Bachelor’s degree
  • Master’s degree preferred
Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.
  • Demonstrated ability to work effectively with individuals from diverse communities and cultures
  • Ability to connect with students on individual basis
  • Ability to effectively preserve confidentiality and exercise discretion
  • Computer literacy and proficiency with Microsoft Office Suite, Constituent Relationship Management (CRM) system, and Student Information System (SIS)
  • Knowledge of and/or willingness to learn and use process improvement methodologies
  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Knowledge of financial aid and FERPA guidelines
  • Developed organizational and interpersonal skills
  • Strong customer service, collaboration, leadership, and creativity skills
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions. Please click here to view Lindenwood University’s flexible work designation descriptions.
  • General office setting
  • Non-Standard Flex
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Ability to work effectively at a computer for up to eight hours daily
  • Ability to sit for extended periods of time
  • Regular attendance is a necessary and essential function
Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.


Lindenwood University

Founded in 1832, Lindenwood is a dynamic four-year institution dedicated to excellence in higher education. Our historic campus is situated in the heart of Saint Charles, Mo., a growing community of more than 65,000 just west of St. Louis.

Lindenwood University is known nationally and internationally for innovation, entrepreneurship, and extraordinary dedication to students. We believe that education is the way to personal freedom and responsibility, which are the keystones of any democracy. We have a heritage that dates back nearly 200 years. In that time, we have learned how to educate in a way that helps each student become an enlightened, principled citizen of a global community.

Lindenwood is an independent institution firmly rooted in Judeo-Christian values. Those values include belief in an ordered, purposeful universe, the dignity of work, the worth and integrity of the individual, the obligations and privileges of citizenship, and the primacy of truth.

Lindenwood is a great place to work, and we would love for you to join us as we strive daily to accomplish our University mission: REAL EXPERIENCE. REAL SUCCESS. Enhancing lives through quality education and professional preparatory experiences.

Lindenwood University is home to over 800 full- and part-time faculty and over 400 staff members that work together to provide more than 100 degree programs to students from every state and over 70 countries through values-centered education that lead to development of the whole person.

Our faculty, staff, and administration are committed to an integrative curriculum that focuses on the talents, interests, and future of our students. 

Lindenwood values its employees and provides MANY employee perks including great tuition benefits!

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