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Technology Support Technician

Employer
Lincoln University of Pennsylvania
Location
Lincoln University, Pennsylvania (US)
Salary
Commensurate with experience
Date posted
Mar 19, 2024
Website
https://www.lincoln.edu

Job Details

Job Title: Technology Support Technician 
Classification: Professional 
Division: Academic Affairs 
Department: Information Technology 
Reports To: Manager, Technology Service Delivery 
FLSA Status: Salaried, Exempt 
Job Type: Regular Full-Time/12 months 
Location: Lincoln University, PA (near Oxford, PA) 
Campus: Main Campus 


JOB SUMMARY: 


Utilizes impeccable problem solving and customer service skills to trouble shoot and resolve campus wide technology issues with an all-encompassing knowledge of PC and MAC devices, Windows 7, Windows 10, Mac OS and MAC iOS devices and more. 


ESSENTIAL DUTIES & RESPONSIBILITIES: 

  •  Respond to walk-in, e-mail, telephone inquiries and Help Desk tickets with an exceptional level of customer service.
  •  Provide second-tier computing support to the campus and extended services.
  •  Provide support for classroom technology including but not limited to projectors, SMARTBoards, Cleartouch and more.
  •  Develop, document, and maintain documentation of daily workflow procedures.
  •  Maintain support knowledge base, including help docs and FAQs.
  •  Propose policy changes to the Technology Support Center Manager as necessary.
  •  May participate or assign staff to participate in the evaluation and implementation of new products and services.
  •  Monitor, review, and report to the Technology Support Center Manager on computing support trends.
  •  Maintain proficiency in field by remaining knowledgeable and up-to-date with computing technologies.
  •  Work hand-in-hand with support staff to improve Technology Support Center service levels and proactively improve the University’s desktop computing environment.
  •  Assist the Technology Support Manager with duties as necessary.
  •  Perform other related duties incidental to the work described herein.

 

ADDITIONAL DUTIES 

MINIMUM QUALIFICATIONS 

  •  Associates degree with focus in technology or related industry required
  •  Experience and knowledge of audio/visual technology a plus
  •  Possess a minimum of 1 year experience as a technician in an internal or external desktop computing support environment.
  •  Demonstrate functional knowledge of applicable network technologies.
  •  Demonstrate good interpersonal communication skills, including written and verbal communications.
  •  Demonstrate excellent customer service skills.
  •  Demonstrate knowledge of applicable desktop computing technologies, including desktop operating systems.
  •  Demonstrate knowledge of desktop business applications.
  •  Possess a minimum of 2 years experience with desktop support systems.
  •  Possess a minimum of 4 years experience in customer service

 

PREFERRED QUALIFICATIONS 

Bachelor’s degree preferred.

 

WORKING CONDITIONS:
Work is primarily performed in a university campus environment and requires a flexible scheduling including evening and weekend work. Travel for administrative work is expected. The employee is subject to inside environmental conditions; protection from weather changes, but not necessarily temperature conditions. 
 

PHYSICAL DEMANDS: 
Moderate lifting up to 20 pounds as frequently as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and body mobility to stoop, kneel, and bend and reach. 
 

DISCLAIMER:
The incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and /or skills required. This job description is not an employment agreement and /or an expressed or implied contract. Management has the right to alter this job description at any time without notice. 
Lincoln University values diversity and seeks talented faculty, staff, and students from diverse backgrounds. Lincoln University does not discriminate on the basis of race, color, sex, sexual orientation, gender identity or expression, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status or any other legally protected class status in the administration of its employment practices, admissions, financial aid, educational or athletic programs, or other University-administered programs. 

Company

Learn. Liberate. Lead.

Since its founding more than 165 years ago, those three words have defined our mission at Lincoln University. We're dedicated to empowering our students with the knowledge, confidence, and connections to achieve success and rise to the top.

Lincoln University, the nation’s first degree-granting Historically Black College and University (HBCU), educates and empowers students to lead their communities and change the world.

We're dedicated to empowering our students with the knowledge, confidence, and connections to achieve success. When you choose Lincoln University as your workplace, you're doing more than just getting a job. You're becoming part of a campus community that is tight like a family and filled with people who look out for each other. You're becoming part of the latest chapter in a long and proud history of learning at the nation's first degree-granting historically black college and university (HBCU).

As our Alma Mater school song calls it, our "dear old Orange and Blue" has been devoted to and defined by our core values of respect, responsibility, and ultimately, results. Those values and our commitment to the success of our students have long attracted an interracial and international body of enrollees from our community, region, and around the world.

Since our founding in 1854, our impact has been tremendous. In fact, during our first 100 years, Lincoln graduated approximately 20 percent of the black physicians and more than 10 percent of the black attorneys in the nation. Our alumni have led more than 35 colleges and universities and scores of prominent churches. They also include U.S. ambassadors; mission chiefs; federal, state, and municipal judges; mayors; and city managers. Others have made names for themselves in creative and entertainment fields, including writers, directors, comedians, and film executives.

Established as The Ashmun Institute in 1854, the institution was renamed Lincoln University in 1866.

Located on 429 acres in southern Chester County, our main campus marries tradition and modern facilities, with sweeping pathways that encourage walking and contemplation within a safe and scenic landscape. Lincoln is within about an hour of several major cities: we are 45 miles from Philadelphia; 55 miles from Baltimore; and in Delaware, 25 miles from Wilmington, and 15 miles from Newark. These cities not only provide a variety of entertainment and leisure options but many important job and internship opportunities for our students.

Lincoln University of Pennsylvania

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