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CRM Data Specialist (Hybrid-Remote), UMKC's Office of Admissions, 38529

Job Details



Hiring Department

Office of Admissions

Job Description

The CRM Data Specialist in the Office of Admissions is responsible for maintaining and validating data within the CRM system (Slate) and the Student Information System (SIS - PeopleSoft). The role involves resolving errors, creating, and running queries, and ensuring the accuracy of application data. The specialist will also be actively involved in daily monitoring of processes, loading external data to Slate, managing data feeds between systems, and providing technical support to the admissions team.

Key Responsibilities:
  • Data Maintenance and Validation:
    • Resolve errors in CRM (Slate) and SIS (PeopleSoft), including those received from the Registrar's Office.
    • Run pre-written Slate queries to identify and correct records in an error state.
    • Address errors reported by admissions colleagues or other Slate users.
    • Write new Slate queries to proactively monitor potential error situations.
    • Verify application data, including residency, sex existence, and address validity.
  • Monitoring Processes:
    • Daily monitoring of scheduled and ad-hoc processes between CRM (Slate) and SIS (PeopleSoft).
    • Import record data into Slate as requested by recruiters.
    • Attend to file import failures and resolve underlying errors.
    • Manage scheduled processes such as Education Load and ImageNow PDF File Feed.
  • Loading External Data to Slate:
    • Load various external data types, including test scores, external applications, and prospective student lists.
    • Examples include ACT via Encoura, SAT via College Board, GRE via PTE, etc.
  • Managing Data Feeds:
    • Handle data feeds between Slate, PeopleSoft, and Imaging System (Perceptive Content).
    • Morning application loads, decision loads, and mass matriculation processes.
    • Identify team members to cover tasks during unavailability.
  • Admissions Procedure Knowledge:
    • Maintain knowledge of admissions procedures, documenting processes, and updates continuously.
    • Publish documentation for CRM Team accessibility post-employment.
  • Technical Skills Development:
    • Complete Slate Launchpad training series.
    • Undertake job duty Percipio classes and training series.
    • Attend webinars and community conversations to enhance technical skills.
  • Internal Constituent Support:
    • Provide prompt, helpful, and accurate feedback to internal constituents.
    • Monitor UMKC Slate Users team and address questions within scope.
    • Respond to Teams messages same day, emails, and voicemails within two business days.
  • Professional Representation:
    • Act as a professional representative of the university.
    • Stay updated on University programs and initiatives.
    • Attend annual University-wide recruitment trainings.
  • Visiting Student Application Processing:
    • Release daily admits decisions for visiting students.
    • Manually matriculate records when necessary.
    • Ensure accuracy in application fee charges, payments, refunds, and waivers.
    • Perform data entry of hard-copy applications.
This position requires a proactive approach to data management, technical proficiency, and the ability to support internal stakeholders effectively.

Top of Form

Minimum Qualifications

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary.

Anticipated Hiring Range

$15.00 - $19.00 per hour commensurate with experience, education, and internal equity

Application Deadline

Application review will begin on March 25th, 2024. Position will continue to accept and review applications until filled.

Other Information

Scheduling: This position has a hybrid remote schedule (1 day in-office, 4 days remote)

Community Information

Kansas City offers the best of both worlds—a vibrant, urban community with Midwestern appeal. The city’s rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City’s biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC’s campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children’s Mercy Hospital.

UMKC is proud to be “Kansas City’s university,” and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits .

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call Human Resources at 816-235-1621.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.

Company

UMKC

The University of Missouri-Kansas City, one of four universities of the University of Missouri System (UM System), is a doctoral research-intensive public university offering traditional and interdisciplinary programs. The University is designated as a high research activity university by the Carnegie Classification of Institutions of Higher Education and is home to 13 colleges and schools; indeed, few urban universities have the depth and breadth of disciplines (ranging from medicine to the performing arts) offered at UMKC. The University enrolls more than 16,000 students, coming from 48 states and more than 95 countries, in more than 125 academic areas. The student population includes 47% undergraduates, 31% graduates and 22% dual-enrolled HS students. Providing a stimulating classroom experience is paramount at UMKC. The institution’s diverse and international faculty hold doctorates or the highest degree in their field at an impressive 83%. UMKC has earned national and international recognition for the quality of its faculty, students, research and community leadership.

UMKC VISION
UMKC aspires to be an exemplary public urban research university of the 21st century, pursuing excellence as a human-centric learning and discovery community, fostering equity, diversity and inclusion to enrich the lives of the people and region we serve.

MISSION STATEMENT
As an urban research university, our mission at the University of Missouri-Kansas City is to promote learning through the discovery, preservation, and dissemination of knowledge of public value across a broad spectrum of disciplines and fields of study. UMKC celebrates the individual and embodies diversity and inclusion by intertwining these goals with innovation to enable transformational impact aimed at bringing cultural, social, health, and economic prosperity to the metropolitan, regional and global communities we serve.

KANSAS CITY INFORMATION
The University is located in a Kansas City metropolitan area that is among the most entrepreneurial cities in America with a population of more than 2.4 million and a diverse portfolio of industries and businesses. Home to a diverse base of corporate centers, high-tech firms and prominent non-profits, Kansas City is an inspiring example of 21st century economic transformation, with UMKC sitting at its heart. From thriving corporate headquarters such Garmin to tech startups such as ZOLOZ and ShotTracker, KC’s business community is strong.

Kansas City offers the best of both worlds—a vibrant, urban community with Midwestern appeal. The city’s rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City’s biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

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