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University of Missouri - Columbia
Columbia, Missouri, United States
Salary Not Specified
Date posted
Jan 9, 2024

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Job Details

Hiring Department

The Department Health Management & Informatics

Job Description

The primary responsibility of this position is to conduct telephone interviewing activities. A secondary activity may be to provide supervision and training support for new telephone interviewers. The position is a hybrid position providing dual functionality, based on the complex and varied operational needs of the Health and Behavioral Risk Research Center (HBRRC). The center is open seven days a week and telephone interviewing activities are conducted in four-hour shifts, typically 9 am – 1 pm, 1 – 5 pm, and 5 – 9 pm, Monday – Friday; 10 am – 2 pm and 2 – 6 pm Saturday; noon – 4 pm and 4 – 8 pm Sunday). Callers are expected to work at least five 4-hour shifts, including some night and weekend shifts, per week and may work up to seven shifts per week.

This is not a remote work position. Job duties must be performed on site.

An employee in this position will, in general, apply computer and communication skills to perform routine activities for the job and may be required to learn additional skills as the position evolves. Typical tasks include:
  • Contact individuals by phone (cell or landline) to conduct interviews using computer-assisted telephone interviewing (CATI) software for a variety of health-related or other projects.
  • Follow standard data collection protocols during the interviewing process, including reading scripts verbatim and asking every question that appears on your computer screen.
  • Routinely use effective tactics to convert possible refusals to completed interviews.
  • Maintain professional behavior while interviewing people from all walks of life, regardless of age, race/ethnicity, gender identify, etc., and interacting with other HBRRC staff.
  • Carefully follow the rules of conducting an unbiased interview, making sure no personal opinions are shared with prospective respondents during the interviewing process.
  • Accurately document the outcome of every telephone attempt so that accurate operational statistics (e.g., number of completed interviews, refusals, and callbacks) can be calculated.
  • Assist in pre-testing new questionnaires and provide feedback for fine tuning the design of new studies.
  • Participate in other types of survey activity (e.g., mailed questionnaires, Internet-based surveys) as needed.
  • Assist in pre-testing new questionnaires and provide feedback for fine tuning the design of new studies.
  • If requested, participate in training new interviewers.
  • Serve as a backup for front desk coverage as needed or requested.
  • Perform other tasks related to public health surveillance or research as needed.

The Center is in operation 7 days a week so weekends and evenings are required.

Callers are expected to work at least three 4-hour shifts, including some night and weekend shifts with a maximum of 28 hrs. a week

Minimum Qualifications

High school diploma or equivalent and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Previous call center experience preferred.

Anticipated Hiring Range

Salary Range: $12.73-$16.16 (Hourly)

Grade: GGS-004


Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

In addition to the Online Application, please provide a Cover Letter and Resume.

Benefit Eligibility

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-884-2577.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.


To read more about Equal Employment Opportunity (EEO) please use the following links:



The University of Missouri was founded in 1839 in Columbia, Mo., as the first public university west of the Mississippi River and the first state university in Thomas Jefferson's Louisiana Purchase territory. MU provides all the benefits of two universities in one — it's a major land-grant institution and Missouri's largest public research university.

Considered one of the nation's top-tier institutions, Mizzou has a reputation of excellence in teaching and research, and is the flagship campus of the four-campus University of Missouri System. It is one of only 34 public universities, and the only public institution in Missouri, to be selected for membership in the Association of American Universities. MU offers more than 280 degree programs — including more than 75 online degree options — and is designated as comprehensive doctoral with medical/veterinary by the Carnegie Foundation for the Advancement of Teaching.

Mizzou is recognized nationally and receives top rankings for its programs in many areas, including journalismdispute resolutionfamily and community medicinecampus writing program and Freshman Interest Groups. As one of only six public universities in the country with medicineveterinary medicine and law all on one campus, MU provides Missouri with an educated work force of doctors, veterinarians and lawyers.

At Mizzou, we know how to make an impact—and our work reaches far beyond our campus. When you become part of our community, you’ll be part of our collective effort to teach, to learn and to drive change that results in better lives and brighter futures for the world.

Mizzou Tigers are lifelong learners, and that includes our faculty and staff members. All employees have the opportunity to pursue personal and professional growth and acquire new skills for their own benefit and the benefit of the university.

Our university seeks to support the whole employee, and that includes a competitive compensation and benefits package, support that will help you find work/life balance, a focus on career planning and plenty of opportunities to find and be recognized for your success.

We support an engaged and energized university community through competitive medical, dental and vision insurance as well as diverse programs to support whole-person wellness.

Mizzou empowers employees to make a lasting financial plan with retirement plan options, some of which are accessible to all faculty and staff, no matter their eligibility for other benefits.

Mizzou is a world-renowned educational and research institution, and our first-rate faculty, staff and students are part of something big. If you’re looking for a vibrant community that offers endless opportunities to grow and make a difference throughout our state, the nation and the world, our university may be the place for you. 

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