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IT Technician 3, University Police Services R0127813

Employer
Nevada State University
Location
Nevada, United States
Salary
Salary Not specified
Date posted
Mar 7, 2024


IT Technician 3, University Police Services R0127813

Nevada State College (NSC) appreciates your interest in employment. To ensure your application process runs smoothly, we ask that you keep in mind the following when completing your application:
  • The required documents are listed below on the posting. Your application may not be considered if you do not attach the required documents.
  • Draft applications are saved automatically and can be accessed through your candidate home account. Completed applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.
  • Please note, recruitment will close without notice when a hiring decision has been made.


If you need assistance or have questions regarding the application process, please contact the Human Resources department at (702) 992-2320 or apply@nsc.edu.

Job Description

The University of Nevada, Las Vegas invites applications for IT Technician 3, University Police Services [R0127813]

ROLE of the POSITION

Under the direction of the Assistant Director of Information Technology and Emergency Communications, the position provides a broad range of IT assistance to University Police Services personnel regarding technical needs and equipment usage. The IT Technician 3 will install software, resolve general technology needs, assist with use, error resolution, network connections, password reset, and service request coordination, referral, and escalation. Serve as initial point of contact for general IT service requests. Document all requests and related communication in the appropriate service management tool. A few other responsibilities include: deploy technology equipment, move, deliver, and setup hardware to user requirements. Update inventory to reflect location and possession of property. Test implementation of new systems, and conduct and update inventory of department technology.

DEPARTMENT PROFILE

The Nevada System of Higher Education (NSHE) was established in 1865 and is currently comprised of two doctoral-granting universities, a state college, four comprehensive community colleges and one environmental research institute. The public system of higher education in Nevada is governed by the Board of Regents serving over 100,000 students and 15,000 employees.

University Police Services, Southern Command, is a full service category I law enforcement agency that serves the University of Nevada, Las Vegas, the College of Southern Nevada, the Desert Research Institute and Nevada State College. The department consists of 163 employees and has responsibility for the public safety needs of 80,000 students, faculty and staff over an 800 square mile service area. Law enforcement operations consists of 80 full and part time sworn peace officers, a full service 9-1-1 Center, K-9 operations; emergency management operations with a fully functional EOC and oversight of major special events hosting more than a million visitors a year to various events.

We operate 24 hours a day, 365 days a year and are the providers and/or coordinators for all emergency services on campus. The University Police Services Department is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion throughout the department. Our priority is to create a professional and diverse police department staffed and equipped to serve the community.

For more information, visit us on line at: https://www.unlv.edu/police

MINIMUM QUALIFICATIONS

Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience as described above.

KNOWLEDGE, SKILLS, ABILITIES

Help Desk Support:

ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES (required at time of application):Detailed knowledge of: computer hardware, software, peripherals, and current computer technology and trends; help desk applications as used for change/problem management. Working knowledge of: commercially available operating systems and applications used by the agency; principles and practices of a computer system and peripheral devices as needed to operate and monitor a system; user password security principles and practices. General knowledge of: database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet. Ability to: analyze problems, develop alternatives, and recommend appropriate solutions; assist users with problems and disseminate system information; create and maintain specific records/documentation pertinent to the agency's computer system and programs; troubleshoot and analyze problems to determine if the problem can be corrected by the operator or if a higher level IT staff member must be called; use utilities to check for network connectivity; and all knowledge, skills, and abilities required at the lower levels in the same IT Technician specialization.

FULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES (typically acquired on the job):Working knowledge of: departmental policies and procedures related to help desk support; hardware and software specific to an agency; agency change/problem management escalation plan. Ability to: train and lead assigned personnel if applicable to the position.

Mainframe and Server Operations:
ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES (required at time of application):Detailed knowledge of: computer hardware, software, peripherals, and current computer technology and trends. Working knowledge of: data processing procedures as needed to fix the job control language or system language and post-process job output; job control language or system language; job recovery procedures; principles and practices of a computer system and peripheral devices as needed to operate and monitor a system; specific computer commands relative to an agency's computer system; user password security principles and practices; data processing systems. General knowledge of: database principles. Ability to: analyze problems, develop alternatives, and recommend appropriate solutions; assist users with problems and disseminate system information; coordinate/maintain run schedules as required in ensuring all user deadlines are met; create and maintain specific records/documentation pertinent to the agency's computer system and programs; perform required maintenance on printers; prioritize jobs/workload based on time commitments and hardware resources; provide quality control of jobs in order to ensure jobs are run correctly; troubleshoot and analyze problems to determine if the problem can be corrected by the operator or if a higher level IT staff member must be called; understand and interpret user job schedules (i.e., instructions on sequence and how to run schedules); and all knowledge, skills, and abilities required at the lower levels in the same IT Technician specialization.

FULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES (typically acquired on the job):Working knowledge of: departmental policies and procedures related to mainframe or server operations; hardware and software specific to an agency; job control languages or scripting used by the agency. Ability to: train and lead assigned personnel if applicable to the position.



This recruitment is limited to current classified employees who have served at least six months of continuous full-time equivalent service in a probationary, special disabled, emergency, provisional or permanent status, or any combination of these, in the classified service AND who is currently working in the area specified in this job advertisement.

COMMITMENT to DIVERSITY

The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment.

SALARY

Grade 30 Step 1, salary $41,989.68. "Step" means the number assigned by the Division of Human Resource Management to identify a specific rate of pay within a grade. Per Nevada Administrative Code (NAC 284.170), salaries for initial appointments for classified positions typically begin at Step 1.

BENEFITS OF WORKING AT UNLV
  • Generous compensation packages, separate paid time off for annual and sick leave, and holidays
  • Excellent health insurance including medical, dental, and vision
  • No state income tax
  • Comprehensive retirement plans and voluntary benefits programs
  • Tuition discounts at Nevada System of Higher Education (NSHE) schools
  • Tuition discounts for spouses, domestic partners, and dependents


PERKS


HOW TO APPLY

THIS RECRUITMENT MAY CLOSE PRIOR TO THE ANNOUNCED CLOSING DATE BELOW BASED ON VOLUME OF APPLICATIONS RECEIVED.

Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran's status.

Attach ALL documents in the CV/Resume attachment section when applying.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. The resume must have a detailed description of the major duties that you performed as a part of each job; applicants must demonstrate that they qualify for this position. Education (including High School) and experience must be clearly documented. Your application will NOT be moved forward if your application is incomplete.

This recruitment will remain open until filled. We will begin reviewing applications on October 26, 2022. Materials should be addressed to Mark Sakurada, Search Chair/Hiring Manager and must be submitted through Workday, as we do not accept emailed materials. For assistance with application process, contact Kelly Scherado, Senior HR Business Partner for University Police Services at (702) 895-4889 or policerecruitment@unlv.edu.

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the “Find Jobs” process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us on line at: http://www.unlv.edu

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible.

TITLE IX STATEMENT

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University's commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV 89154-1062, Frank and Estella Beam Hall (BEH) Room 553, Telephone: (702) 895-4055; Email: titleixcoordinator@unlv.edu, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: OCR@ed.gov; or to both.

Information pertaining to the University's grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

JOB CATEGORY

Classified

Exempt
No

Full-Time Equivalent
100.0%

Required Attachment(s)

Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran's status.

Posting Close Date

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

Nevada State College does not currently sponsor Visas, all applicants must be eligible to work in the United States without sponsorship.

Nevada State College


To apply, visit https://nshe.wd1.myworkdayjobs.com/en-US/NSU-external/job/UNLV1-Maryland-Campus/IT-Technician-3--University-Police-Services--R0127813-_R0133344-1?workerSubType=dddb2e55fbdf011e7533c019c034ee08&workerSubType=dddb2e55fbdf014cc806bd19c034ed08&workerSubType=50c3b1d33725019868fc68642701619e

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