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Service Desk Supervisor and Access Services Coordinator

Saint Mary's College of California
California, United States
Salary Not specified
Date posted
Mar 7, 2024

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Service Desk Supervisor and Access Services Coordinator

Job Type

Founded in 1863, Saint Mary's is a residential campus nestled 20 miles east of San Francisco in the picturesque Moraga Valley. Based in the Catholic, Lasallian and Liberal Arts traditions, Saint Mary's currently enrolls more than 3,100 students from diverse backgrounds in undergraduate and graduate programs. The De La Salle Christian Brothers, the largest teaching order of the Roman Catholic Church, guide the spiritual and academic character of the College.

As a comprehensive and independent institution, Saint Mary's offers undergraduate and graduate programs integrating liberal and professional education. Saint Mary's reputation for excellence, innovation and responsiveness in education stems from its vibrant heritage as a Catholic, Lasallian and Liberal Arts institution. An outstanding, committed faculty and staff that value shared inquiry, integrative learning and student interaction bring these traditions to life in the 21st century. The College is committed to the educational benefits of diversity.

The Service Desk Supervisor position oversees the daily operations of the library's Access Services department, including customer service and student worker supervision. Areas of responsibility include circulation, interlibrary loan, equipment checkout, course reserves, systems and facilities maintenance, and support in other areas as needed. Skills in leadership, communication, organization, and solution management are important in this role. This position reports to the Head of Access Services.

This position is part-time (20 hours/week), with morning and afternoon shifts, on Wednesday, Thursday, and Sunday. Schedule flexibility is required. Applicants must be able to accommodate schedule changes during extended library hours, holidays, intersessions, short staffing, and summer. Additional hours may be available during certain times of the year.

Whether you have a background in library sciences, education, or literacy, or are just eager to learn, we encourage you to apply. This is a great opportunity for someone who is currently enrolled in or interested in pursuing an MLIS degree. Candidates from historically underrepresented groups are strongly encouraged to apply.
1. Library Service Desk Management
  • Organizes, maintains, and manages the processes and operations of the service desk
  • Provides frontline customer service and assists with resolving patron questions or issues
  • Exercises judgment and discretion within defined procedures and policies to problem-solve, supervise, and manage regular duties
  • Assists with scheduling and staffing needs
  • Responsible for building security and safety while on shift
  • May be responsible for opening or closing the library during periods of schedule changes, including weekends, holidays, and extended library hours

2. Supervision of Student Workers
  • Oversees student workers, and ensures duties are completed with care and with the mission of the library in mind
  • Assists with training
  • Communicates with students on their availability and helps with scheduling
  • Acts as a mentor, provides skills development and opportunities for engagement in library activities and outreach

3. Access Services Department Support, as needed
  • Assists with interlibrary loan (ILL) and document delivery
  • Supports textbook requests, print reserves, and course reserves processing and outreach
  • Helps with systems support and patron downloads
  • Troubleshoots technology issues and works with the College's technology department to ensure the access services-related tools, systems, and technologies are up to date and working properly

4. Other Duties as Assigned
  • Provides administrative support for special projects and programs
  • Participates in training opportunities and professional development, as appropriate to job responsibilities and as time permits
  • Collaborates with colleagues to determine best practices

Salary Description $31.70

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