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Senior Advisor - HR Shared Services

Syracuse University
New York, United States
Salary Not specified
Date posted
Mar 6, 2024

Senior Advisor - HR Shared Services

Job #: 040703
Location Syracuse, NY
Pay Range: $58,500 - $62,000
Hours: Standard University business hours:

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
Reporting to the Manager of Shared Services, the Senior Shared Service Advisor is responsible for Tier II escalations from HR Shared Services Representatives I & II. Provides training and specialized expertise to the HR Shared Services Representatives I & II. Identifies and resolves issues with a strong emphasis on to associated patterns. Is a subject matter expert in one or more of the following areas: Benefits Administration, HR Operations, HR Shared Service Delivery, Academic HR or HRIS systems. Interacts cross functionally with Centers of Expertise (COEs) and Senior HR Business Partners (SHRBPs), Human Resources Information Technology (HRIT) and various departments within the University to ensure handoffs, communication and interactions are customer focused, seamless and delivered with high quality.

  • Bachelor’s degree preferred or equivalent combination of education and experience will be considered.
  • Four (4) plus years of experience in Human Resources in Shared Services or HR in a mid to large organization.
  • Specialized knowledge in HR Operations, HR Service Delivery, Benefits, HRIS, and Compensation is preferred.

Job Specific Qualifications:
  • Highly Proficient with MS Office Products and technology tools.
  • Experience with HRIS and Payroll systems.
  • Experience running queries and reports.
  • Ability to perform specialized technical tasks to support academic operational tasks.
  • Organized, detail-oriented, and self-motivated with the ability to multi-task and work in a deadline driven environment.
  • Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution.
  • Strong written and analytical skills.
  • Possess a strong sense of urgency as part of the daily work style.

  • Represent HR Shared Services as first escalation (Tier 2) point of contact for all HR Shared Services Representatives relating to employee issues/question. Identify and resolve escalations by analyzing patterns and trends. Perform root cause analyses; serve as a program expert and resource; may handle routine and escalated calls/emails.
  • Provide specialized expertise in one or more of several areas: Health and Welfare Benefits, Tuition Benefits, Retirement Plan Benefits, Leave of Absence, Employee Data, etc.
  • Understand, analyze, interpret, explain, and apply policies, rules, laws and regulations accurately and effectively. Provide high level Shared Services support to Senior Human Resources Business Partner in coordination of executive new hires, separations and oversee or complete transactions related to complex employment situations.
  • Audit data for compliance. Verify information entered in personnel database and employee personnel records. Review work of HR Shared Services Representatives to ensure accuracy, proper completion and output according to policies and practices.
  • Train and provide ongoing development to HR Shared Services Representatives I and II. Utilize metrics established by the Manager HR Shared Services to determine areas of development needed. Works with Manager, HR Quality Assurance to develop standard operating procedures, ensure alignment with those procedures, and adequately train staff on procedures including ongoing updates.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:

To apply, visit

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.


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