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Associate Director of Learning Support Services, Nancy Thompson Learning Commons (NTLC)

Job Details

Nancy Thompson Learning Commons (NTLC)

Associate Director of Learning Support Services

Under the supervision of the Director of Learning Support Services (LSS), the Associate Director of Learning Support Services (Associate Director 3) assists with managing LSS, with a focus on the Writing Center. The Associate Director works with the Director to assist with programming to meet the needs of NTLC in its ongoing transformation through dynamic changes in all aspects of Learning Support Services and the connectivity to research and scholarly works. The Associate Director will implement training and oversight of an increasingly networked, interactive and collaborative environment in which student are provided support anytime and anywhere, not just remediation or skill sets development. The Associate Director will continuously work to meet the needs of the Kean University community at large and uphold the NTLC mission that ensures equity, access and academic excellence through data-driven decision-making and practice. These include changes in how student learning is acquired, delivered, consumed, shared and reconstituted among Kean University students, faculty and staff for educational, research and professional development purposes.

The Associate Director manages day-to-day activities, with a primary focus on the Writing Center and designs and implements innovative writing support programs and initiatives to address the needs of a diverse student population. The Associate Director is responsible for training and evaluating assigned personnel, including the use of data-driven assessment and hiring; and does related work as required.

This position requires a flexible schedule, including evening and weekend hours. Work schedule is assigned according to shifts/rotations to cover 24/7 facility and service operations that may vary by academic and calendar year.

Operations management includes the Kean USA campus in Union, New Jersey, as well as other programs at Kean Ocean and Kean Skylands, and working collaboratively with our additional location Wenzhou-Kean University, in China. This position requires occasional travel to and assignments of work at other locations.

Qualifications: Master’s degree in English, Writing, Education or a related field from an accredited college and two years of professional experience in a research, educational and/or learning commons setting with advanced understanding of digital and face-to-face delivery of services and best practices to support services and student engagement is required. Candidates holding a Bachelor’s degree with Master’s equivalent experience such as an extraordinary record of accomplishments in a research, educational and/or a learning commons setting will be considered as determined by the University. Ph.D. in English, Writing, Education or a related field; specialty in Education, Instructional Design or student learning support pedagogy; and prior experience in the delivery and/or direction of writing is preferred. Candidate must have a strong understanding of the evolving issues and trends in higher education and library transformation to the Learning Commons setting. Excellent oral and written communication skills are essential.

Candidacy review begins immediately and continues until appointment is made. Please submit your cover letter, resume/CV and contact information for three professional references. Official transcripts are required prior to the starting date of employment.

Attention current Kean University employees (including part-time Student Assistants, Graduate Assistants, Academic Specialists and Adjuncts): Please apply via the internal career site to ensure consideration as an internal candidate. To apply internally, please log into your Workday account and select the Career icon on your homepage to view available positions.

Additional Information

Kean University complies with the New Jersey First Act (Senate Bill No. 1730, P.L. 2011, Chapter 70). Any individual newly hired by Kean University will be required to abide by this law and establish a principal residence in New Jersey. New employees will have a full 365 days to establish such residence, from the effective date of hire.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position, please refer to Section III.A. of our Reasonable Accommodations Policy & Procedures .

Diversity & Non-Discrimination Statement

Kean University is committed to establishing and maintaining a diverse campus community through inclusive excellence and equal opportunity. Kean’s commitment to access and equity is designed to prepare each graduate to not only thrive, but climb higher in a diverse world. As an affirmative action, equal opportunity institution we work to support a campus-wide agenda to foster a community that both values and promotes the diversity and equity of all students, faculty, staff, administrators, and beyond.

EEO/AA Statement

Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer



Kean University is a world-class, vibrant and diverse institution offering more than 50 undergraduate majors and 60-plus graduate options, including six doctoral programs. Kean distinguishes itself through excellence in academics, strategic investments in both research and cultural facilities and initiatives and a commitment to the success of every student. Dedicated to preparing students for rewarding careers, lifelong learning and fulfilling lives, Kean offers a broad range of disciplines, the expertise of a diverse and world-savvy faculty and a student-centered learning environment and campus community.

The University sits on three adjoining campus sites in Union County, New Jersey covering 180 acres, two miles from Newark Liberty International Airport and thirty minutes from New York City, with additional locations in Ocean County, New Jersey - Kean Ocean and Jefferson Township, New Jersey - Kean Skylands. Kean University also operates a unique, additional location in Wenzhou, China.

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