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Information Systems Specialist - (DIV00000172)

Dallas, Texas (US)
Salary commensurate with experience and qualifications
Date posted
Mar 4, 2024

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Position Type
Employment Type
Full Time

Salary Range: 

Salary commensurate with experience and qualifications


About SMU

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.


SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advance Studies. 


SMU is data driven, and its powerful supercomputing ecosystem – paired with entrepreneurial drive – creates an unrivaled environment for the University to deliver research excellence.


Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for global impact.


SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.


About the Position:

The Information Systems Specialist is member of the Admission Operations team within the Division of Enrollment Services. Primary responsibilities include performing business critical data loads for the Undergraduate and Graduate Admission departments to facilitate the admissions application progression and completion. The Information Systems Specialist also maintains the integrity of admission data and provides regular quality assurance review by developing and maintaining quality checks to identify and resolve data issues. 

Essential Functions:

Oversee admission data loads - Administration of daily admission application data and test score loads to Slate CRM and Peoplesoft SIS systems from various third-party vendors insuring timeliness and accuracy. Perform prospective student data loads to Slate CRM to support recruitment efforts for directors and admission counselors. Coordinate with business analysts on Operations team with distribution of daily admissions reports to ensure accuracy.

Manage data integrity - Monitor quality assurance reports to identify and resolve data issues, analyze data reconciliation through batch data loads between CRM and SIS. Perform record consolidation to resolve duplicate records. Develop and maintain  queries for auditing and quality assurance. Ensure application progression through regularly monitoring admission processing of decision updates, deposit-payments and matriculation to ensure enrollment eligibility. Perform batch data updates as needed to facilitate business process changes

Collaboration and Customer Support - Provide exceptional customer service to recruiting and administrative staff for Undergraduate and Graduate admission departments across campus to resolve admission and enrollment related issues. Work closely with Enrollment Services departments with implementation of new programs, integrative testing and adoption of new functionality and services for new incoming students.  

Testing and Training - Assist with quarterly updates and fixes testing for Peoplesoft SIS admissions-related business processes. Update procedural documentation for updates to process requirements. Work closely with business analysts to provide recommendations for improvements to business processes. Provide training for new operations staff. Perform other job-related duties and special projects within the scope of Admission and the Division of Enrollment Services as assigned by Director of Operations.


Education and Experience:

A high school diploma or equivalent is required. Candidate with Bachelor's degree is preferred.


A minimum of three (3) years of work experience is required.


Candidate with experience in Higher Education is preferred.


Knowledge, Skills and Abilities: 

Candidate with experience with Microsoft Word and Excel is required. Candidate with student administrative system experience including PeopleSoft IS, Slate CRM or closely related systems is preferred. Candidate with working knowledge of Microsoft Access and general knowledge of database concepts is preferred. Attention to detail is critical for this position. 

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Candidate must possess the ability to establish and maintain cooperative working relationships with others.  Must also demonstrate strong written communication skills. Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills, attention to detail.

Candidate would be required to work beyond normal business hours during peak times.

Physical and Environmental Demands:

  • Sit for long periods of time

Deadline to Apply:


EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, ,



SMU offers staff a broad, competitive array of  In addition to traditional benefits such as health and related benefits. dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.

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