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EDP Systems Analyst IV/Server Systems Administrator

Job Details

EDP Systems Analyst IV/Server Systems Administrator

Department: OIT General

Location: Wellesley Hills

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant and inclusive educational community, and have a desire and ability to work with a diverse population.

As a member of the Office of Information Technology - Network Operations team, this individual provides technical support to the highest standards for the college and remote campuses; maintaining the performance and availability of all Windows Server System infrastructure, and related services required in day-to-day operations for the college’s staff, faculty, and students. This includes monitoring and maintaining the health, integrity, and security of server systems located on the network and data center. Locations of responsibilities are the colleges campuses in Wellesley Hills, Framingham, and the Ashland Technology Center.

Key Responsibilities and Duties:
  • Provision/install/configure, maintenance, and patching of system server hardware and software for our Microsoft Windows-based platforms;
  • Apply OS patches and upgrades, repair and recover from hardware and software failures;
  • Perform daily system monitoring, investigate and troubleshoot issues;
  • User and Group Management:Create, modify and delete user accounts in Active Directory and Microsoft 365;
  • Active Directory support and maintenance.Install, configure, and maintain domain controllers. Manage and troubleshoot replication;
  • Group Policy Management:create, edit, and deploy Group Policy Objects (GPOs) to enforce security and configuration settings across the network;
  • Support daily backup operations, ensuring all system data is successfully backed up to appropriate media and managing GFS retention policies;
  • Perform troubleshooting and resolution of LAN and WAN issues;
  • Monitor and maintain the health, integrity, and security of the network infrastructure;
  • Maintain and monitor network security protocols such as SSL, SFTP, VPN;
  • Evaluate, recommend, and deploy new platforms and software in support of the College’s operations;
  • Monitor and resolve OIT Network Operations help desk ticket requests, act as a Tier II escalation for Tier I help desk support staff;
  • Occasional travel to remote campuses to perform related administration and support duties
  • Work with third-party contracted vendor services;
  • Other duties as needed.
Commitment to Equity:
  • Support MassBay’s commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College’s strategic initiatives dedicated to closing the equity gap related to student outcomes;
  • Support MassBay’s commitment to being anti-racist; embracing a community free of bias and inequality;
  • Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity and inclusion.
This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Required Qualifications:

Applicants must have at least (A) five years of full-time, or equivalent part-time, professional experience in electronic data processing, of which (B) at least three years must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.


I. An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*

II. A Bachelor's degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*

III. A Graduate degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*

IV. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.*

V. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming maybe substituted for a maximum of one year of the required (A) experience.*

VI. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitution will be allowed for more than two years of the required (A) experience.

NOTE: No substitution will be allowed for the three years of the required (B) experience.

Preferred Qualifications:
  • Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
  • Experience working in a diverse environment;
  • Demonstrated commitment to working with underserved students;
  • 4+ years’ Azure Core Infrastructure experience formerly Microsoft Systems Engineer (MCSE) showing a demonstrated expertise in designing, implementing and administrating Windows server infrastructure;
  • 3+ years’ experience supporting and configuring Microsoft 365 services such as Exchange Online, Sharepoint, Teams;
  • 2+ years’ experience supporting Microsoft Active Directory Services, Group Policy Objects (GPOs) to enforce file and device security and configuration settings across the network;
  • Excellent problem-solving skills, ability to maintain confidentiality, work with minimal supervision;
  • Experience multi-tasking in a fast-paced environment;
  • Experience working in a multi-user environment supporting users at different skill levels;
  • Previous experience with computer applications relating to higher education preferred;
  • Demonstrated effective oral and written communication skills;
  • Ability to work occasional after-hours support as authorized;
  • Ability to work as part of a team.
Additional Information:

Salary Range: AFSCME Unit I, Grade 25 Step 1 $83,669.82 annually. Appointments from outside the bargaining unit begin at Step 1 of the range.

As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary.
  • Array of choices for health insurance plans to meet individual/ family needs
  • Affordable Dental Insurance and vision discount program
  • 12 paid State/ Federal holidays
  • Generous sick, vacation, and personal time
  • Telework option depending on the role/department
  • Flexible Spending Plans to reduce your taxable income
  • Low-cost basic and optional life insurance
  • Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
  • Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
  • Tuition Benefits for employees and dependents at state colleges and universities
  • Free Employee Assistance Program (EAP)
  • Eligibility towards Public Service Loan Forgiveness (PSLF)
  • Free gym and parking on campus
Need more info:

Position Type: Please find the link to the Commonwealth of Massachusetts Human Resources Division Classification Specification for the position,

Application Deadline: March 30, 2024, or thereafter until filled.

To Apply: Please include a letter of interest and resume with your online application.


Hiring is subject to state appropriation funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, Lisa MacDonald, Director of Equity Compliance,, (781) 239-3147, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.


MassBay CC

MassBay serves approximately 6,000 full-time and part-time students each year from the greater Boston and MetroWest region on three campuses in Wellesley Hills, Framingham, and Ashland. The College offers more than 70 associate degree and certificate programs, as well as a robust portfolio of non-credit courses. These program offerings provide students with a practical, affordable education to prepare them for transfer to bachelor’s degree programs or for direct entry into high-demand careers.

At Massachusetts Bay Community College, we seek exceptionally talented faculty and staff to join our team.

MassBay is an Affirmative Action/Equal Opportunity Employer and strongly encourages applications from minority and bilingual candidates in support of its culturally diverse student community.

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