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Academic Quality Specialist

Eastern University
Saint Davids, Pennsylvania, United States
Salary Not Specified
Date posted
Mar 1, 2024

Job Details

Position Description

Reporting to the Manager of Academic Quality of the College of Business and Leadership (CBL), the Academic Quality Specialist is responsible for ensuring high academic quality of CBL’s various programs. This is accomplished supporting various operational functions within the college including adjunct faculty communication, active course management, curriculum support, and course-building.

Position Responsibilities

  1. Active Course Management
    • Communicating course information to instructors and assisting adjunct faculty by providing syllabi, textbook, and Learning Management System (LMS – e.g. Brightspace, Cengage) support.
    • Coordinating regular communication with active adjuncts including term calendars, adjunct faculty workshops, newsletters, etc.
    • Providing first level LMS technical support for CBL faculty (aside from PhD) with particular focus on the administrative/technical management of LifeFlex courses.
    • Providing LMS technical support to students in LifeFlex courses on an as-needed basis.
    • Supporting GAs/TAs/FTAs in their active course management duties.
  2. Curriculum Management and Course Building
    • Maintaining accurate, up-to-date information on textbook adoption in CBL courses
    • Assisting faculty/SME curriculum developers as they navigate the curriculum development process
    • Creating course resources as dictated by curriculum developers and faculty including Brightspace (LMS) templates/shells, syllabi based on the CBL template, and other external learning tools such as Cengage course platforms and simulations.
    • Updating existing courses and transfer existing course resources into their new Brightspace shells each 7-week term.
    • Participating in course video editing and reviewing videos as needed as part of the course-building process.
  3. Miscellaneous
    • Addressing quality concerns either directly or by escalating the concern to the appropriate level
    • Assisting with the day-to-day college operations including course scheduling, vendor/contractor management, assessment, data reporting, and project management
    • Addressing general student questions/concerns that materialize through the CBL Student Services general email address.
    • Coordinating routine communication with students based on the academic calendar and student status in the program.
    • Maintaining current knowledge of instructional technology and best practices especially as pertains to EU’s online/LifeFlex courses
    • Understanding and ensuring compliance with ACBSP accreditation requirements pertaining to faculty hiring, scheduling, instructional delivery, curriculum management, and program requirements
    • Gaining an operational understanding of EU’s data systems including CROA, Colleague, and Brightspace
    • Using EU’s data systems to create spreadsheets each 7-week term to track the academic standing of CBL’s MBA students.
    • Assisting with marketing initiatives and event planning to increase the visibility of the college and promote student engagement.
    • Understanding and following FERPA regulations
    • Assisting with special projects for the development and growth of the college
    • Performing other duties as assigned


Employee Qualities
  • A predisposition for continuous learning
  • Capacity to exercise independent judgment and make sound decisions
  • Sensitivity to confidential information
  • Treats each member of the campus community with fairness, dignity and respect.
Employee Qualifications
  • Academic credentials suitable for an employee role in higher education, usually a bachelor's degree.
  • Demonstrated analytical reasoning and creative problem-solving abilities
  • Demonstrated capacity for integrity, honesty, and principled behavior.
  • Experience with pedagogical best practices for online courses is preferred
  • Proficiency with word processing and spreadsheet tools
Other Qualifications and Skills
  • Adequate listening, verbal, and written communication skills.
  • Comfortable with using and managing electronic mail.
  • Current valid driver's license or adequate means of transportation.
  • Enthusiastically supports the mission and values of Eastern University.


Eastern University

About Eastern University 

Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for students in its undergraduate, graduate, Seminary, urban, professional and international programs. Applicants should have a Christian commitment compatible with its mission and be willing to endorse by signing Eastern University’s doctrinal statement. The university complies with federal and state guidelines of nondiscrimination in employment; members of protected classes are encouraged to apply.

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