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Financial Aid Representative

Job Details

Position Description

The Financial Aid Representative, reporting to the Director of Financial Aid, is the primary point of contact with the Financial Aid Office for all students whether in person, via telephone, email, or postal mail. The Financial Aid Representative is responsible for answering telephones, greeting students/families, directing calls or students to appropriate parties for assistance if necessary, explaining and applying Federal, State, and University policies, and troubleshooting problems with the student applications and the aid process. The Financial Aid Representative also oversees the daily processing of all documents submitted to the office through a digital imaging system, distributes published material to students upon request, and opens and distributes incoming mail and voicemail to the appropriate parties.

Position Responsibilities
  • Provide all front office services and assistance to student customers.
  • Manage the flow of all documents received and ensure that these documents are accurately scanned into the digital imaging system promptly. Ensures original documents are secured in the document-holding area.
  • Advise students and families regarding financial aid questions and concerns, application questions, document processing, and corrections.
  • Answer incoming calls and transfer calls to appropriate staff within departments and other University offices as warranted. Retrieve and return voicemail messages.
  • Answer basic questions of students/families about Federal, State, and University policies and procedures or refer same to appropriate staff for more detailed explanation or assistance. Distribute hand-out materials to students and families.
  • Meet and counsel students/families on issues relative to financial aid sources, outside scholarships, and alternative financing options.
  • Create a bi-monthly newsletter to disseminate to students, faculty, and staff.
  • Assist with updating forms on a yearly basis.
  • Respond to students’ email questions and concerns within 1-2 business days.
  • Collect, sort, and distribute mail daily.
  • Assist with outgoing mail projects and other projects as time permits.
  • Handle specific inquiries of students/families as to the status of the Financial Aid.
  • Provide administrative support to staff of the Financial Aid Office as directed by the Director of Financial Aid.
  • Assist in all areas of undergraduate and graduate student financial aid issues.
  • Stay current on all federal, state, and institutional financial aid regulations, policies and procedures governing the financial aid process.

This position requires a Bachelor’s Degree in an appropriate field and preferably at least one year of experience in a Financial Aid Office and a working knowledge of financial aid policies and procedures. Attention to detail, with an eye toward problem-solving, an ability to work as a team player while able to work without supervision, and sensitivity to matters of confidentially are required. Excellent written and oral communication skills are essential, as is the ability to relate well with current and prospective students, parents, and college personnel. The incumbent must understand, and support, the University’s Christian mission.

The person in this position must be available, when required, to attend training, orientations, open houses, and workshops off-site.


Eastern University

About Eastern University 

Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for students in its undergraduate, graduate, Seminary, urban, professional and international programs. Applicants should have a Christian commitment compatible with its mission and be willing to endorse by signing Eastern University’s doctrinal statement. The university complies with federal and state guidelines of nondiscrimination in employment; members of protected classes are encouraged to apply.

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