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Operations Manager

Syracuse University
New York, United States
Salary Not specified
Date posted
Feb 26, 2024

Job Details

Operations Manager

Job #: 040304
Location Syracuse, NY
Pay Range: $67,000 - $85,000
Hours: Standard University Business Hours
Job Type: Full-time

Job Description:
This position provides a high level of support to the Directors of the Office of the Chief Operations Officer as well as the and Auxiliary Services Department leadership. Responsibilities for this position include the following: Create and implement standardized labor scheduling practices for SEIU Collective Bargaining unit employees. Have a clear understanding of the SEIU Collective Bargaining Agreement and be knowledgeable in the execution of the contract. Be able to implement any operational changes in accordance with the contract rules and regulations.

Provide guidance and oversight to managers and supervisors in their supervisory capacity over all union staff by establishing work priorities/workflow and resolving management or personnel issues. Lead support staff for this division and work in collaboration with the University Payroll department. Weekly, and semi-monthly payroll process responsibility. Coordinate all human resources and hiring operations for the department which include processes and transactions regarding staffing. Prepare and submit job postings, interviewing, hiring proposal, and onboarding. Work closely with Human Resources Talent Acquisition team

  • Bachelors degree or equivalent plus 5-8 years of work experience preferably in a union and/or university environment
  • 5-8 years of supervisory experience; excellent problem-solving skills through data-driven solutions.
  • Must be versed in a collective bargaining agreement environment.
  • Other human Resources professional affiliations are beneficial.
  • Computer skills

Job Specific Qualifications:
  • Current knowledge of university policies and practices and excellent working relationships with personnel at all levels across the organization.
  • Advance knowledge of PeopleSoft or related systems.
  • Advanced knowledge of Microsoft office suite.
  • High level of data gathering ability, analytical skills, ability to read and interpret documents.
  • Basic negotiation skills, management and delegation skills, strong organization skills, advanced verbal and written communication skills.
  • Ability to prioritize tasks and manage multiple projects while taking into account specific deadlines and benchmarks.

  • All employee related operations for the department, all processes and transactions. Prepare and submit job postings, interviewing, hiring proposals, and onboarding.
  • Work closely with the Human Resources Talent Acquisition team. All union vacancies are required to follow proper internal posting processes to ensure the opportunities are equally provided to existing staff.
  • Close analysis and oversight is needed to ensure proper execution. Provide guidance and direction to hiring supervisors in their review and interview conversations with prospective applicants.
  • Excellent staff recruiting, hiring, training and retention. Enhance staff recruitment to broaden outreach to diverse candidates, promote career opportunities, and ensure equitable and inclusive policies and practices.
  • Employ staff development and retention best practices to build a diverse workforce and an inclusive workplace. Key role in new system implementation for Campus Dining labor scheduling. This will include creating an efficient work flow process to provide standard practices.
  • Accurate tracking, monitoring, and auditing input data to support final payroll submission on a weekly basis.
  • Weekly and semi-monthly payroll process responsibility. Lead this operation in collaboration with University Payroll.
  • Oversight of the Time Clock system and data entry to support internal systems. The payroll process includes tracking and preparing overtime tracking data which is a union contract requirement.
  • Review, recommend, and communicate improvements and monitor their implementation by providing guidance and oversight to staff.
  • Manage all Human Resource and Payroll functions for a large SEIU labor force. Provide clear and concise data to Human Resources and Payroll.
  • Collaborate with both areas to make certain all contractual elements are being upheld.
  • Sound judgement and decision making to manage departmental operations, processes, and procedures. Supervise up to eight non-exempt staff members to ensure all responsibilities of employee services are accurate, timely, and efficient.
  • Directly guide staff in other areas who have input responsibilities into payroll data. Ensure procedures are followed and assist with all related information.
  • Responsible for training staff and Supervisors and Managers of Auxiliary Services and approving all transactional work.
  • Oversee the student employment process relative to recruitment, eligibility and hiring for temporary clerical staff within the department. Hire, train, and place staff for needed roles in the department.
  • Approve timesheets, delegate duties, oversee work productivity, evaluate staff, provide direction to staff, and inform leaders of staff needs, problems and changes. Ensure any delegated authorities or duties are properly documented and approved and maintain internal controls.
  • Support the new employee orientation with a monthly program providing new employees with valuable information regarding working in Auxiliary Services.
  • This includes collaborating with the Safety Manager, Union representatives and Labor Relations.
  • Work with Safety Manager to assist with compliance training and documentation.
  • Work closely with Human Resources Leave Administrator and Risk Management to ensure proper payroll coding and document tracking for all employees in Auxiliary Services to provide accurate and timely data for various leave statues.
  • Have knowledge of all leave types including Family Medical Leave, NYS Paid Family Leave, and Personal Leaves.
  • Confidentiality and discretion are required when dealing with sensitive issues. Provide data analytics support for the SEIU time and attendance tracking procedures. Provide detailed payroll and time clock data to support all SEIU discipline.
  • In coordination with the Facilities Services Operations Manager, manage the Summer Food Services Summer Program and summer labor scheduling process.
  • Coordinate staffing and employee relations for summer program, process additional payroll. EWOC - Employees Working Out of Classification.
  • Work with Campus Dining leaders to identify EWOC needs; screen interested employees, process appropriate system transactions for appointment and monitor proper pay rates etc.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:

To apply, visit

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.



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