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Director of Residential Life

University of the Pacific
California, United States
Salary Not specified
Date posted
Feb 26, 2024

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Position Type
Administrative, Student Affairs, Residence Life
Employment Level
Employment Type
Full Time

Director of Residential Life

Primary Purpose:
The Director of Residential Life will work to create a strong sense of community within on-campus university housing. Reporting to the Assistant Vice President of Student Life (AVP), the Director of Residential Life is responsible for the visionary and strategic leadership, direction, analyses, assessments, projections, planning and management of the Department of Residential Life. The Director will be responsible for the selection, training, supervision, and evaluation of Area Coordinators. The Director will oversee all community development efforts within housing, work closely with our living-learning community and help establish a residential curriculum. The Director will indirectly supervise 70+ paraprofessional Resident Advisors and will work with staff to ensure the selection, training, and development of these student staff. The Director of Residential Life will support the efforts of large scale office sponsored events, office communication, and marketing efforts and participate in campus-wide committees as needed. The Director serves on the On-Call rotation.

The Director will provide direct oversight to the residence life professional staff and supervision to the paraprofessional staff (5 Lead RAs and up to 70 RAs). The Director is a 12-month position. Responsibilities do include some evening, holiday, and weekend commitments.

Essential Functions:
  • Keeps the Assistant Vice President of Student Life (AVP) informed of daily activities, problems, emergencies, and occurrences that affect undergraduate/graduate students in the residential community.
  • Prepares reports as requested by the AVP including, but not limited to weekly, monthly, semester, or yearly qualitative and quantitative reports.
  • Attends and participates in departmental, division, and university-wide meetings, retreats and committees.
  • Serves as professional on-call staff for campus emergencies.
  • Supports Title IX, conduct and campus on-call process as needed.
  • Maintains confidentiality in dealing with students, parents, University of the Pacific faculty/staff and the community.
  • Maintains the Residential Life programming budget.
  • Supports the student conduct process, including Area Coordinator participation and appeals.

Residence Life
  • Manages the daily operations of the Office of Residential Life
  • Responds to all housing issues and concerns from students, staff and families
  • Facilitates regular meetings with the Residence Life staff to identify issues, ensure consistency, and create a healthy culture in residential life.
  • Manage hall opening/closing procedures, semester fire alarm drills and semester health and safety checks.
  • Enforces university housing policies and requirements.
  • Serve as the liaison to the Facilities Department for residence life maintenance and housekeeping needs.
  • Collaborates with other campus partners to assist in enhancing the residential experience within the Living Learning Communities.
  • Supports occupancy levels to ensure housing revenue is maximized throughout the entire academic year.
  • Coordinates the new student move-in and residential student check-in process.
  • Indirectly supervises student workers and Residence Assistants (RA)
  • Work with RAs, Public Safety, Counseling staff, CARE Team and Residential Life Team to respond to crisis situations in accordance with departmental and institutional emergency procedures; on-call responsibility for all area residence halls and apartments on a scheduled basis.
  • Represents Residential Life and Housing at campus-wide events, including pacific Fridays, orientation and admissions efforts.
  • Performs other duties as assigned by the Assistant Vice President of Student Life.

This position serves as Campus Security Authority (CSA) as outlined by the Clery Act. CSAs have federally mandated responsibilities to report crimes that are reported to them.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty and staff.

Minimum Qualifications:
  • Master’s Degree in related area (Two (2) years of full-time experience in the same/similar position is equal to one (1) year of completed post-high school education coursework).
  • Four (4) years of related experience in a College/University setting.
  • Three (3) years of supervisory and managerial experience.

Preferred Qualifications:
  • Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some combination of knowledge, skills and abilities.
    • Ability to relate to, motivate, and lead college students in an educational/developmental context.
    • Ability to train and motivate staff and students with regard to leadership, diversity education, organizational skills, effective communication, conflict resolution, crisis management, and more.
    • Ability to interpret and articulate the conduct process and policies, including effectively confronting violations, hearing student conduct cases, and facilitating restoration of the affected community, as needed.
    • Ability to solve problems related to work tasks, and to seek appropriate assistance as necessary.
    • Ability to provide excellent customer service in a variety of contexts and with diverse stakeholders. This ability must demonstrate a commitment to diversity/social justice and skills in relating to a variety of constituents including students, faculty, staff, and parents
    • Ability to inspect all areas of the residence halls for maintenance needs and safety conditions.
    • Excellent computer skills, such as word processing, spreadsheets, databases, and desktop publishing.
    • Ability to learn and be proficient within one month(s) of employment with recordkeeping in StarRez, Banner and other software programs.
    • Understanding and commitment to achieving the University’s mission and Student Affairs objectives through programs and services.
    • Ability to receive and interact via the telephone and email for inquiries from students, parents, and legal counsel.
    • Possess public speaking ability to effectively communicate in a large group setting with administrators, faculty, staff, students, parents, and community members.
    • Proactive demeanor and willingness to explore new options for the residence life program.
    • Ability to fulfill job description requirements in a timely, accurate, and effective manner.

  • Excellent written and verbal communication skills.
  • Prior experience working in Residential Life and Housing.
  • Conversational bilingual ability.
  • Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
  • Experience and sensitivity in working with people of diverse backgrounds and cultures.
  • Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
  • Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements:
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in a standard office environment with use of computer and phone. Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds.

Work Environment/Work Week/Travel:
Work performed in standard office environment, occasionally requires work out-of-doors or in large auditorium with exposure to warmer or cooler temperatures. Work performed during routine business hours, evenings, and weekends as necessary.

Valid driver’s license required. Incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.

Hiring Range: $85,000 - $90,960 per year. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer.

Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

To apply, visit

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.


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