Skip to main content

This job has expired

Manager of Systems Support

Employer
Ball State University
Location
Indiana, United States
Salary
Salary Not Specified
Date posted
Feb 23, 2024

Job Details

Posting Details

Position Information

Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana. Learn More

Any BSU employee, excluding Faculty and Temporary employees, applying for a staff or professional position will need to have been in their current role for at least 6 months at time of application. Learn More

Any BSU employee who is offered a final interview when applying for a staff or professional position will need to inform their current supervisor of the upcoming interview. Learn More

Position Title

Manager of Systems Support

About this Opportunity

This position offers an excellent benefits package, paid time off and the opportunity for work/life balance. Ball State University has a professional leadership opportunity available in Ball State University Dining. The Manager of Systems Support is responsible for providing overall support for all computer systems, related applications, hardware and software, this includes but not limited to specific knowledge of the CBORD and MICROS proprietary software programs, user training, support and budgetary recommendations. To learn more about Ball State University Dining, please visit us at our website at: http://cms.bsu.edu/campuslife/dining

Our Statement on Inclusiveness

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness’ as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Benefits and Community

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.
  • Affordable Healthcare

  • Retirement

  • Tuition Remission (For eligible employees, their dependents, and spouse)

  • Paid Parental Leave

  • Professional Development

Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:

https://www.bsu.edu/about/live-near-your-work

FLSA

Administrative Exemption

Hrs/Week

40

Length of Assignment

Full-Time At-Will

Position Function

Provide overall support for Ball State University Dining and additional Auxiliaries within Business and Auxiliary Services for all computer systems, related applications, hardware and software, this includes but not limited to specific knowledge of the CBORD® and MICROS® proprietary software programs, user training, support and budgetary recommendations.

Minimum Education

Bachelor’s degree from an accredited institution.

Minimum Experience

At least five years of direct or related work experience of management information systems and project systems. Demonstrated leadership and dynamic team building skills; demonstrated progressive work in managing project timelines, specifications and workflow.

Minimum Other

Skills in oral and written communication, strong analytical and problem-solving skills; excellent interpersonal skills; an ability to clearly communicate concepts and ideas to diverse audiences (verbal and written); may require working some evenings and/or weekends, and special events.

Authorization to work in the US

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Master’s degree from an accredited institution,

Preferred Experience

Experience working in an academic environment with experience in information systems.

Preferred Other

Pre-Employment Screening

Requires successful completion of a background check and education verification.

Position Title(s) Supervised

Meal and Access Card System Coordinator

Required Certifications

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

There's more to discover IN Indiana! Visit the following link to learn more:

IN Indiana

Department

Ball State University Dining:134210

Department Information

Department Email or Phone Number

285-1967

Duties & Responsibilities

Ranking

1

Job Duty

Perform duties related to the effective, efficient and timely management of CBORD® and MICROS® proprietary software programs; recommend and establish standards, install all upgrades and patches to both systems, test and train all University Dining personnel. Requires specific knowledge of the CBORD® and MICROS® proprietary software program to fully coordinate system components to ensure accuracy of the systems data and output. Engage in a cycle of continuous improvement to reduce or eliminate unscheduled system downtime by utilizing industry best-practice protocols and operational procedures.

Ranking

2

Job Duty

Assure rapid incident response and speedy resolution for problems; facilitate recovery of managed systems in the event of hardware and/or software failure. Coordinate the involvement of third-party support services when needed to resolve issues; engage on a 24/7 basis to resolve critical issues as needed, and work collaboratively with university colleagues to ensure complete coverage at all times.

Ranking

3

Job Duty

Provide back-up support for the Meal Access Card Systems Coordinator, including but not limited to; coordinate all meal card and additional services for university students, Burris School lunch students, Indiana Academy students, guests and special event cards according to Ball State University and University Dining policies and procedures.

Ranking

4

Job Duty

Maintain accurate hardware and software inventory records and license agreements; includes but not limited to maintenance agreements and security of proprietary information; ensure strict adherence to departmental and university policies regarding copyright and software license control.

Ranking

5

Job Duty

Coordinate the ongoing operation and maintenance of all hardware, software, network infrastructure, and related computing systems, monitor repair and installation requests to ensure that equipment remains in operation; make decision as to the feasibility of equipment maintenance. Assist University Dining and Business and Auxiliary staff members in finding solutions relating to computer hardware and software applications. Communicating on a regular basis with staff and colleagues of Unified Technology Support ( UTS ).

Ranking

6

Job Duty

Establish regular periodic meetings with the Office of Information Technology to ensure compliance, ongoing operation and maintenance of all hardware, software, network infrastructure and related computing systems.

Ranking

7

Job Duty

Participate as a member of the University Dining Leadership Team in meetings, committees, and projects to develop strategies and programs consistent with the mission, goals and objectives of the Ball State University and University Dining.

Ranking

8

Job Duty

Establish and maintain a master calendar for all patches and upgrades for both systems including but not limited to hardware maintenance, software subscriptions and maintenance agreements. Serve as a resource; assist with training and coach staff in the set-up, usage, and documentation manuals of the CBORD® and MICROS® Systems. Write and prepare training manuals as needed.

Ranking

9

Job Duty

Attend annual national and periodic regional CBORD® User Conferences. Represent the interests of Ball State University Dining in recommending enhancements to all CBORD® modules. Stay abreast of the “cutting edge” technology available from CBORD® and MICROS® and other system providers to make recommendations for changes and/or enhancements.

Ranking

10

Job Duty

Contribute to the planning of the departmental budget by submitting requests for upgrades and/or patches, maintenance and/or service agreements, repair and new computing systems in support of Business and Auxiliary Services and University Dining strategic initiatives and goals.

Ranking

11

Job Duty

Perform other related duties as assigned.

Posting Detail Information

Posting Number

202401494P

Number of Vacancies

1

Desired Start Date

03/25/2024

Position End Date (if temporary)

Open Date

02/23/2024

Applications Accepted Through Date

03/17/2024

Open Until Filled

No

Information regarding transcripts

The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Special Instructions Summary

Information for Applications Requiring a Cover Letter

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University’s enduring values , including inclusiveness, which we define as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Undergraduate Transcripts
  3. Master's Transcripts


Company

Ball State

Founded in 1918 in Muncie, Indiana, the public research university has grown to more than 22500 students

Spirited and motivated, we learn, grow, and take flight. Our faculty and staff—everyone in our community—embrace students as learning partners from day one. In classrooms and labs, in immersive learning projects, on the sports fields—with creativity and determination—Cardinals Fly. We are grounded in our values, lifted by our knowledge, and go confidently upward toward ever greater opportunities. Ours is a simple promise: to challenge each other to excel. And with Beneficence as our guide—We Fly.

 

We are committed to excellence through a talented and diverse faculty and staff. Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. We are excited that you want to join us in these endeavors!

The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay. 

Ball State II

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert