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Executive Director Campus Services - Campus Services

The American University in Cairo
Egypt (EG)
Date posted
Feb 26, 2024

Job Details

Reports to: VP for Management & Operations


Purpose: The Executive Director for Campus Services is responsible for leading a wide range of services for the University community to ensure the delivery of client-centered service consistent with a quality AUC experience. The executive director will manage operations including events planning support and food services, housing, transportation, travel and business support, housekeeping, and medical services on both the AUC New Cairo and Tahrir Square campuses. This position is responsible for promoting a strong, cost-efficient customer service culture through a technology-enabled, streamlined one-stop-shop approach. The executive director actively engages and effectively communicates with all campus stakeholders — faculty, students, and staff — to prioritize campus services that are responsive to the AUC community.


Principal Accountabilities:

  • Oversee all campus services departments including events planning support, food service, travel and business support (mail and printing services) , transportation, housing, medical services, and housekeeping and grounds cleaning, across all University campuses and facilities, including off-campus residences and student housing.
  • Develop and implement stakeholder engagement mechanisms, including standing committees, focus groups, and surveys to guide service enhancement
  • Measure customer service across units and implement data-driven measures to strive for continuous improvement
  • Assess efficiencies to optimize services for each department, along with functional and financial efficiencies.
  • Oversee the relevant housekeeping and other service contracts, and ensure their execution comply with the relevant university legal and procurement regulations as well as market standards.
  • Develop and execute in collaboration with human resources a staff development program to equip all staff with the required communications and customer-centered skills to foster agility and responsiveness
  • Oversee the performance of all vendors and third-party providers of campus services to ensure the best service, efficiency, fiscal responsibility, resource management, and compliance with all AUC policies.
  • Work in close partnership with the Tahrir operations director to provide quality campus services on the Tahrir Square campus and ensure the efficient utilization of resources and optimum use of the facilities.
  • Serve as a member of the Management and Operations leadership team, working collaboratively with all campus services functions, security, and others to ensure a cohesive, client-centered approach.
  • Stay updated on industry best practices, new technologies, and regulations related to building maintenance and safety.
  • Develop and monitor strong KPI measures for all departments, benchmarking, and adoption of best practices across industry and higher education. 
  • Perform other duties as assigned.


  1. Minimum education requirement: A bachelor’s degree in engineering or a related field is required; a master’s degree in facilities management or business administration is an asset.
  2. Experience: At least 20 years of progressive management experience within facilities management, operations or workplace solutions.
  3. Skills:
  • Ability to plan, organize, coordinate, direct and control all aspects of campus services
  • General knowledge of all phases of facilities operation, maintenance, custodial services.
  • Strong interpersonal skills; ability to supervise, manage and evaluate staff
  • Ability to effectively organize and direct personnel during crisis or emergency situations.
  • Ability to represent the University effectively and appropriately in interactions with internal and external individuals, organizations and agencies.
  • Ability to review and evaluate problems and to identify and implement creative solutions.
  • Ability to communicate effectively, verbally and in writing in English and Arabic.
  • Must be able to ensure the coordination of a large number of individuals/departments to assure the timely and satisfactory completion of significant changes and improvements to the campus.

Interviews will start in two weeks and the position is open until filled.

Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted

“We thank all individuals who have expressed interest in working at The American University in Cairo.”

"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."




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