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Associate Director of Retail Operations

Syracuse University
New York, United States
Salary Not specified
Date posted
Feb 23, 2024

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Associate Director of Retail Operations

Job #: 040649
Location Syracuse, NY
Pay Range: $82,000 - $100,000
Hours: Standard University business hours

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
The Associate Director of Retail Operations will have responsibility in concept ideation, marketing, training, control costs, grow revenues, and all other facets of operations in multiple retail outlets with an operating budget of $12M. The Associate Director will be expected to engage with building stakeholders and the Executive Chef to create menus which are relevant to customers of our retail outlets. Further, the Associate Director must work closely with Centralized Services to ensure appropriate product is purchased, stored and arrange delivery logistics with the Associate Director of Centralized Services. The Associate Director of Retail Operations will be expected to explain and provide resources to support benchmarks financial targets in each cafe.

  • Degree in Hotel/Restaurant Management or related field.
  • Ten (10) plus years related experience.
  • Experience in a high-volume multi-unit operation.

Job Specific Qualifications:
  • Understanding of Food Services information technology and POS systems preferred.
  • Must be able to teach and motivate supervisory staff, bargaining unit employees, student management, student employees, and temporary staff, to provide safe, nutritious meals for student customers, all while keeping NYS sanitation standards.
  • Franchise agreement experience is highly desirable for the Associate Director of Retail Dining at Syracuse University.

  • Manage the operational activities of all retail outlets which currently include 2 food courts, 10 cafes and 3 convenience stores generating annual revenue of ~$12M. Ensure compliance with franchise agreements, budget, quality guidelines, and safety. Maintain licensed franchise agreements and plan for future franchise opportunities to align with student dining expectations. Leverage new technology in areas to improve customer satisfaction and address labor deficiencies.
  • Work with the Executive Chef to develop appropriate menus, direct food purchases, monitor inventory, and forecast future purchasing and sales. Develop new and exciting menu themes, ideate new concepts, engage student customers, monitor, and maintain budgetary goals.
  • Develop budget recommendations, maintain records, review, and adjust labor and food costs to achieve departmental goals. Process receivables and authorize expenditures. Review and approve payroll.
  • Train employees to be successful at providing excellent customer service. Hold employees accountable for services excellence, awareness of food allergies, cross contact, proper food handling and cooking techniques. Identify efficiencies and cost control measures to improve bottom line results.
  • Meet individually and as a team with management members to define operational goals and objectives. Pro-actively provide recommendations on future enhancements to the program.
  • Successfully meet with your direct reports weekly with 30 minute one on ones. Engage with your teams’ direct reports and front-line staff weekly to learn more about their roles and responsibilities.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:

To apply, visit

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.


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