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Assistant Director, Business Operations

Syracuse University
New York, United States
Salary Not specified
Date posted
Feb 23, 2024

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs
Employment Level
Employment Type
Full Time

Assistant Director, Business Operations

Job #: 040478
Location Syracuse, NY
Pay Range: $67,000 - $70,000
Hours: Standard University business hours

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)

Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
The Assistant Director Business Operations supports the operation of Syracuse Abroad by managing the Business Office. The AD oversees the day-to-day operations of the department, supervising the Business Office team and providing guidance and support to Syracuse Abroad teams and overseas center staff on operational matters (including accounts payable/receivable, student and partner billing, housing, MOUs/contracts, real estate projects, HR/payroll and others).

The AD ensures Syracuse Abroad's Housing, Real Estate, Bursar, and other related policies are followed and troubleshoots and recommends improvements or solutions when necessary. The position reports to the Director of Global Operations (Syracuse Abroad) and is a key implementer in assuring effective functioning of unit. When appropriate the AD conducts research and presents ideas to inform effective business decision making and to facilitate the implementation of growth initiatives. The AD supervises up to 4 FTE staff.

  • Bachelor’s degree in Business Administration or related field required.
  • Five (5+) plus years’ of experience in a business office setting, preferably with some work experience in a higher or international education context required.
  • Three (3+) plus years of supervisory experience required.

Job Specific Qualifications:
  • Demonstrated ability to work effectively as a part of a team in a fast-paced work environment.
  • Excellent organizational and time management skills with the ability to manage multiple projects and see projects through to a timely completion.

  • Ensure smooth running of key business functions. With guidance from the Director of Global Operations, co-lead and serve as a key contributor to the processes of establishing and publishing Syracuse Abroad fees: work with abroad centers to develop program fee and course fee budgets, ensure budgets follow good stewardship principles and help accomplish program objectives, secure approval for fees, ensure their effective communication to Syracuse Abroad teams and university offices throughout the process. Lead scholarship award committee and ensure administration of awards based on established process. Provide operational and project management support related to housing and real estate transactions and related agreements. Provide support to and coordinate with centers and Syracuse Abroad teams on student housing. Develop and implement a multi-year housing plan to meet enrollment targets. Coordinate with centers abroad on projects related to real estate.
  • Oversee the Business Office team. Provide ongoing guidance, leadership and training to the staff within the unit. Ensure cohesive and effective teamwork. In collaboration with the DGO regularly review unit processes and develop recommendations for improvement. Under the direction of the DGO oversee implementation of new initiatives. Support implementation of expansion efforts. Ensure timely administration financial aid, bursar functions and related student communications, as well as accounts payable, payroll, WorkStudy hires, the MOU approval/renewal process and the database, and office supplies/purchases. Ensure timely student and partner billing, as well as responses to inquiries. Maintain a database of partner billing models. Oversee and support timely response to students, parents, partner institutions, acting as primary responder for escalated issues.
  • Serve as a backup to the Director of Global Operations in liaising with campus partners such as, Office of Real Estate and Asset Management, Office of University Counsel, Treasury, Office of Budget & Planning, ITS, Financial Aid Office, Bursar, and Comptroller and their related processes/inquiries. Collaborate with Syracuse Abroad units (Institutional Relations, Academic Affairs, Admissions, Student Services, Global Safety/Risk, Outreach, and Student Records teams) and others to respond to escalated student/parent/partner inquiries, troubleshoot issues, make new process recommendations, etc., including representing the Business Office in meetings and committees.
  • Other duties as assigned.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:

To apply, visit

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.


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