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Assistant Vice Chancellor Infrastructure, Operations, and Networking

University of North Carolina at Chapel Hill
Chapel Hill, North Carolina (US)
Competitive Salary
Date posted
Feb 23, 2024

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Position Type
Administrative, Academic Affairs, Academic Administration
Employment Level
Employment Type
Full Time

Assistant Vice Chancellor Infrastructure, Operations, and Networking

University of North Carolina at Chapel Hill


Information Technology Services’ mission is to accelerate the University’s academic and research pursuits by providing accessible, reliable, efficient, scalable and innovative technologies that enable faculty, students and staff to realize their goals of leading breakthrough change to improve society and help solve the greatest problems for our state, our nation and our global community.

The Assistant Vice Chancellor (AVC) for Infrastructure, Operations, and Networking within the Information Technology Services (ITS) organization at the University of North Carolina at Chapel Hill is the primary contact for IT enterprise infrastructure, operations, and networking, at the University. In this role, s/he supports the UNC Vice Chancellor for Information Technology and Chief Information Officer (CIO) and ITS by effectively implementing infrastructure technology, providing IT infrastructure solutions for community needs, and ensuring operational excellence. The AVC for Infrastructure, Operations, and Networking, will develop partnerships between the IT function and various groups within the University to ensure quality, consistency, service, utilization and availability of IT resources. As a member of the CIO’s leadership team, s/he participates in strategic planning discussions for campus IT initiatives. S/he provides leadership and guidance for the groups providing design/architecture, installation, maintenance, operation and support for the campus-wide data and voice network services and infrastructure, including campus network connections to external partners and providers. S/he provides direct leadership for the following areas: Enterprise Operations, Enterprise Storage, ITS Global Systems UNIX/Infrastructure/Administration, Business Process Automation, ITSM Platform Team, Network Deployment, Operations Center, and Networking Engineering teams.

Mission for Infrastructure, Operations, and Networking

The ITS Infrastructure, Operations, and Networking group provides around-the-clock operational support for all ITS activities, provides machine room and facilities management services for the three ITS computer rooms, manages the operating systems, storage and ancillary hardware and software for all non-research ITS servers. ITS Infrastructure, Operations, and Networking, are also responsible for developing strategy and providing leadership and direction for the groups supplying design/architecture, installation, maintenance, operation and support for the entire University’s campus-wide voice and data network services and infrastructure, including campus network connections to external partners and providers, and provides infrastructure support to the desktop for the campus.

As part of Infrastructure, Operations, and Networking, the organization defines and delivers the institutionally-scoped IT Infrastructure for the University and is responsible for establishing and delivering information technologies that support the broad IT needs of the various units and IT organizations in addition to those of ITS.

The Assistant Vice Chancellor for Infrastructure, Operations, and Networking has the following responsibilities:

    Manage the operational processes in a large, complex environment. Offer competitive support options for departmental computing needs in server, storage, collaboration, networking, and other Infrastructure areas. Contribute to the development of and implement a cohesive, comprehensive and published IT architecture for the University consisting of an integrated set of IT technologies and services. Manage resources and budget to provide the highest service level at the least cost. Develop and monitor cost recovery service models that allow the unit to recoup capital and operational expenses via timely and accurate billing of customers. Proven record of being an effective leader that collaborates, empowers, develops and retains high-potential technical staff.
The following experience is required:

    Extensive background and comprehensive knowledge of enterprise infrastructure as well as operational best practices Demonstrated ability to lead an organization in operational transformation Excellent oral and written communication skills including the ability to effectively present on technical issues to a broad range of audiences Self-motivated professional able to work in a fast-paced and constantly changing environment Demonstrated ability to relate goals of IT service support to business goals Demonstrated focus on customer satisfaction, with strong interpersonal skills and responsiveness Demonstrated ability to manage budgets, service delivery funding and proposals Demonstrated capacity to lead by example, develop staff into leaders and to manage a group of diverse, capable technologies Demonstrated ability to drive process improvement across organizational boundaries Proven record of integrating new technology into existing architecture and applications Demonstrated knowledge of operational metrics and processes Demonstrated ability to manage large projects and drive a project management culture within the organization Three or more years of supervisory experience
The following experience is preferred:

    Ten to fifteen years of management with at least five of those years working in IT management managing technology managers In-depth computing and support experience across a broad spectrum of technologies, preferably with some higher education setting experience Direct working knowledge of project management related tools and techniques Direct working knowledge of operational best practice frameworks
Masters and 8+ years’ experience or Bachelors and 10+ years’ experience or will accept a combination of related education and experience in substitution.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

Information Technology Services:

Interested applicants must go to the UNC-CH job search page to apply for this position:

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

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