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University Catering Assistant Manager

Ball State University
Muncie, Indiana, United States
Salary Not Specified
Date posted
Feb 22, 2024

Job Details

Posting Details

Position Information

Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana. Learn More

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Position Title

University Catering Assistant Manager

About this Opportunity

Ball State University has a professional leadership opportunity available in University Catering that offers an excellent benefits package, paid time off and the opportunity for work/life balance. The Assistant Manager of University Catering is responsible for directing, overseeing, and managing all food and beverage operations within Ball State University Catering. The successful candidate will lead and direct subordinates resulting in good organization and minimal stress, promote teamwork, and execute excellent customer service that exceeds customer expectations. To learn more about Ball State University Dining, please visit our website at: .

Our Statement on Inclusiveness

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness’ as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Benefits and Community

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.
  • Affordable Healthcare

  • Retirement

  • Tuition Remission (For eligible employees, their dependents, and spouse)

  • Paid Parental Leave

  • Professional Development

Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:


Administrative Exemption



Length of Assignment

Full-Time At-Will

Position Function

Under the direction of the Associate Director of University Catering, manage the student employee and full and part-time workforce; including but not limited to job descriptions, scheduling, training, record keeping, documentation of attendance and disciplinary actions, and performance reviews; additional unit functions include but are not limited to supervising the purchasing of food and supplies; food and supplies inventory; communicating and reporting using computer software; ensuring employee efficiency and productivity; ensuring industry standards for sanitation, safety, and service of food; conducting disciplinary investigations and issuing disciplinary actions; processing grievances; conducting counseling and performance review then preparing clear, concise documentation; preparing and executing detailed plans and arrangements; contributing to menu planning; ensuring unit and cash security; leading and serving on unit and department teams; and performing duties of employees in emergencies.

Minimum Education

Associates degree from an accredited institution in food or culinary management, hotel, restaurant, institutional and/or hospitality management (including food and beverage management) or equivalent, or an associate’s degree from an accredited college or university or equivalent plus three years of comparable job experience (exclusive of teaching).

Minimum Experience

Three years of direct or related work experience (exclusive of teaching) to include extensive catering experience; Supervisory experience.

Minimum Other

Satisfactorily complete required department and university training programs within established deadlines. Skilled in oral and written communication.

Authorization to work in the US

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Bachelor’s degree from an accredited institution in food or culinary management, hotel, restaurant, institutional and/or hospitality management (including food and beverage management).

Preferred Experience

Skilled in oral and written communication; basic computer skills and in the use of Microsoft Windows®, Microsoft® Word, and Microsoft® Excel.

Preferred Other

Pre-Employment Screening

Requires successful completion of a background check.

Position Title(s) Supervised

Full and part-time Catering Assistants, Custodial, Catering Lead Set-up and Group

Required Certifications

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

There's more to discover IN Indiana! Visit the following link to learn more:

IN Indiana


University Catering:134280

Department Information

Department Email or Phone Number


Duties & Responsibilities



Job Duty

Manage the student employee workforce including but not limited to the following: prepare, post, and distribute job descriptions and work schedules in a timely manner following approval by the Associate Director; ensure schedules meet budget goals; maintain an accurate list of all employees, phone number, and addresses; follow university policies as to maintaining confidential employee information; communicate student job vacancies to the Ball State University Dining Administrative Office in a timely manner; ensure attendance records are accurately maintained and
absences are recorded on student employee personnel records; issue discipline to employees who violate attendance and other work rules; maintain all records as required; scrutinize, correct, and approve student employee payroll.



Job Duty

Apply appropriate managerial skills to oversee and supervise all employees including but not limited to the following: prepare, post and distribute job descriptions and work schedules in a timely manner followed by the approval of the Associate Director; follow university policies as to maintaining confidential employee information; ensure efficiency and high productivity of employees and excellence in customer service and in the work they perform; ensure equipment is properly used, cared for, and stored; ensure employees practice correct food and equipment handling techniques and maintain proper food temperatures and record keeping as required by the HACCP /ServSafe program; ensure employees maintain standards of sanitation, safety, and cleanliness as required by ServSafe and the Indiana Food Code; train employees in the job skills needed to achieve excellence; issue counseling and discipline according to established rules and procedures; prepare documentation and accurate, unbiased investigative reports for discipline and grievance cases; process employee grievances appropriately; execute employee performance appraisals correctly; demonstrate a commitment to affirmative action and equal employment opportunity for all employees.



Job Duty

Support the Associate Director in monitoring food and labor costs using manual and computer records; assist in managing revenues and expenses including but not limited to establishing financial goals; calculating and analyzing food, labor, and other costs; preparing and evaluating financial statistics, and administering appropriate controls as relates to inventories and stock levels, unit security and theft, revenue collections and processing, and waste management.



Job Duty

Communicate effectively with customers, peers and subordinates; maintain professionalism in a thorough, detailed, timely, even-handed manner resulting in effective personal contact; attend or conduct shift meetings and relate telephone messages and/or other information accurately and in a timely manner; maintain confidentiality and ethical practices as relates to communications; remain calm, courteous, and in control of all situations and have a positive impact on others; maintain composure at all times, especially under stress; manage disagreements to reach win-win situations and create an environment where all peers, subordinates, and customers are treated with dignity and respect and where university and departmental policies, rules, and regulations are consistently administered.



Job Duty

Support the planning of standard and custom menus as well as develop optimum sales mix for University Catering, exhibit creativeness; meet customer expectations and budget; meet all generally accepted menu evaluative criteria (flavor, taste, color, texture, etc.), include consideration of cutting-edge and/or trend setting cuisine.



Job Duty

Support with the purchase of food and supplies from approved suppliers; execute weekly food and supply inventories, maintaining appropriate inventory levels; execute purchasing responsibilities under the rules, regulations, and ethical practices established by the department and university.



Job Duty

Collaborate with the preparation and communication of University Catering contracts, maintain effective customer and intra-university relations; outline menus and arrangements, making sure to note guarantee information and all contractual agreements.



Job Duty

Monitor the maintenance and repair needs of the building and equipment; report problems to proper personnel; and assist in maintaining the building and equipment in excellent, safe, and well-repaired conditions at all times.



Job Duty

Establish, evaluate, and execute personal and unit goals, contribute to departmental goal setting and achievement; serve in a contributory and effective manner on teams, committees, and task forces.



Job Duty

Observe safety and security precautions to prevent personal or employee injury, and theft of university or employee property; maintain personal and unit keys in a safe manner to prevent unauthorized use; unlock facility for the day’s operation and/or secure the facility for periods of closure.



Job Duty

Perform other related duties as assigned.

Posting Detail Information

Posting Number


Number of Vacancies


Desired Start Date


Position End Date (if temporary)

Open Date


Applications Accepted Through Date


Open Until Filled


Information regarding transcripts

The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Special Instructions Summary

Information for Applications Requiring a Cover Letter

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University’s enduring values , including inclusiveness, which we define as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Undergraduate Transcripts


Ball State

Founded in 1918 in Muncie, Indiana, the public research university has grown to more than 22500 students

Spirited and motivated, we learn, grow, and take flight. Our faculty and staff—everyone in our community—embrace students as learning partners from day one. In classrooms and labs, in immersive learning projects, on the sports fields—with creativity and determination—Cardinals Fly. We are grounded in our values, lifted by our knowledge, and go confidently upward toward ever greater opportunities. Ours is a simple promise: to challenge each other to excel. And with Beneficence as our guide—We Fly.


We are committed to excellence through a talented and diverse faculty and staff. Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. We are excited that you want to join us in these endeavors!

The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay. 

Ball State II

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