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Director of Advising/ Student Success Center

Description/Job Summary

Reporting to Vice President for Student Affairs, or designee, the Director of Advising/Student Success Center, oversees the operations of a comprehensive student advising center that provides direct support to new, current, and returning students. The Director will provide direct supervision and integration of student academic advising to include students on academic warning, probation, or suspension. Through advising case-management, the Director supports student success and recruitment initiatives to include special programs, near completers, and other identified student groups. By serving on the Student Affairs Leadership Team, the Director ensures that all services align with the mission, vision, values, and strategic direction of the College.

  • Develops, plans, and implements short- and long-range department goals for the department.
  • Oversees the daily operations and functions of the Advising/Student Success Center.
  • Hires, trains, and evaluates professional advisors and other support staff members.
  • Ensures that all advising staff receive appropriate professional development training.
  • Ensures that all students receive quality advising services.
  • Directly performs advising for students and handles difficult advising cases as needed.
  • Leads and supports special initiatives designed to recruit new and returning students including “near-completers”, “stop-out”, and other identified student populations.
  • Ensures student engagement tracking for the department.
  • Runs regular reports related to advising services and recommends needed changes to the Vice President for Student Affairs
  • Works collaboratively with other Enrollment Services to ensure quality advising and onboarding services are provided to students.
  • Through division leadership, recommends course and program offerings, policy/process changes to Academic Affairs related to student needs and requests.
  • Participates in the Academic Standing process and procedures related to students placed on academic warning, probation, and dismissal.
  • Using “best practices” recommends changes or enhancements needed in the student advising and onboarding process.
  • Serves on the Vice President’s Student Affairs Leadership Team.
  • Supports the advising services provided by other programs such as the Mayor’s Scholars Program (MSP).
  • Develops and implements effective advising case-management services provided to students.
  • Participates and leads certain aspects of the New Student Orientation Program.
  • Serves on campus workgroups and committees.
  • Creates and maintains learning outcomes and assessment strategies related to advising.
  • Coordinates and implements workshops and professional development for students, faculty and staff.
  • Works with academic deans, associate deans, and program coordinators to provide advising services.
  • Oversees the business aspect of the Student Success Center (including budget, schedules etc.).
  • Directs hiring, training, and supervision of the Student Success Center staff including conducting annual reviews.
  • Responsible for compiling service data, writing reports, and developing and implementing models for service delivery and development of students.
  • Performs other duties as assigned.
Required Qualifications
  • Master’s degree in education, counseling, higher education management, student personnel, or closely related field.
  • Seven (7) years of progressive experience of higher education administration/management in academic advising, retention, or coaching.
  • Demonstrated experience leading student persistence and retention initiatives.
  • Experience designing and implementing an effective student advising/success model.
  • Ability to communicate effectively and respectfully with faculty, staff, students, and external organizations.
  • Ability to work independently, balance multiple tasks, work to meet deadlines, and prioritize a complex workload.
  • Significant experience utilizing a student information system (Banner, Colleague, PeopleSoft, or similar).
  • Strong technical skills (Microsoft Office 365 Suite).
  • Active membership and participation in related state and national professional associations such as NASPA, TACRAO, or other related professional organizations.
Preferred Qualifications
  • Doctoral degree in education, counseling, higher education management, student personnel, or closely related field.
  • Ten (10) years of progressive experience of higher education administration/management in academic advising, retention, or coaching.
  • Professional certification in a related area such as Academic Advising, Appreciative Advising, or other area.
  • Experience working at a community college.

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