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Information Technology Business/Technical Analyst I (CRM Business Analyst)

Posting Details

Position Information

Job Posting Title
Information Technology Business/Technical Analyst I (CRM Business Analyst)

Los Rios Community College District (District Office)

Department Location
Information Technology

Posting Number

Position Type
Classified (Regular)

Temporary Position Category

The Institution

The Los Rios Community College District is the second-largest, two-year public college district in California, serving approximately 75,000 students in the greater Sacramento region. The District’s 2,400 square mile service area includes Sacramento and El Dorado counties and parts of Yolo, Placer, and Solano counties and is comprised of four uniquely diverse colleges – American River, Cosumnes River, Folsom Lake, and Sacramento City colleges. In addition to each college’s main campus, the District offers educational centers in Placerville, Davis, West Sacramento, Elk Grove, Natomas, and Rancho Cordova.

The Los Rios District Office is centrally located in the heart of the Sacramento valley. The growing Capital Region has strong communities and emergent arts and dining scenes, and is nearby some of the most celebrated tourist destinations in the country – Lake Tahoe, Napa Valley, and San Francisco. The Sacramento area is a great place to live and work.

The District has approximately 6,000 employees throughout our four colleges and District Office complex. The District Office is centrally located between all four colleges and provides welcoming, inclusive, and equitable environments for Los Rios students, employees, and our community partners. Our departments strive for the highest quality in all programs, services, and activities, and are focused on advancing the learning of our diverse student population through improved academic and social outcomes.

Our Vision
Our Colleges offer equity-minded, academically rigorous, student success centered education. Our objective is to help our students successfully achieve their academic goals, whether they want to transfer to a four-year college or university, earn an associate degree, or obtain one of more than 100 certificates in high demand career fields.

Position Summary

The Information Technology Business/Technical Analyst I is an experienced, senior-level technical or business specialist. Incumbent has primary responsibility for Business or Technical Analysis on multiple systems at the College-wide or District-wide level. The Information Technology Business/Technical Analyst I is primarily responsible for first line functional and/or technical support of designated business areas. The Information Technology Business/Technical Analyst I operates with routine oversight.

For a detailed job description for this Los Rios Classified Employees Association (White Collar) posting click here .

$8,720.11 - $10,609.36 per month. Starting salary is at Step 1 ($8,720.11) LRCCD Salary Schedules

Additional Salary Information
No additional salary information to note

Additional Information

The depatment maintains a focius on:
  • Requirements gathering: Collaborating with business stakeholders to understand their CRM -related needs, document requirements, and translate them into functional specifications.
  • System Evaluation: Assessing existing CRM systems and processes to identify areas for improvement or optimization.
  • Solution Design: Developing and proposing solutions that align with business objectives, recommending changes to workflows, processes, and configurations within CRM systems.
  • Data Analysis: Analyzing customer data and trends to provide insights that can inform decision-making and strategy development.
  • Implementation Support: Working closely with development teams to implement CRM system enhancements, ensuring alignment with business requirements.
  • User Training: Conducting training sessions for end-users to ensure proper utilization of CRM systems and features.
  • Documentation: Creating and maintaining comprehensive documentation of CRM configurations, customizations, and processes.
  • Testing: Performing testing of CRM system changes, ensuring accuracy and functionality before deployment.
  • Reporting: Developing and generating reports and dashboards to provide management with insights into customer behavior, sales performance, and other relevant metrics.
  • Troubleshooting: Investigating and resolving issues related to CRM functionality, collaborating with IT and support teams as needed.
  • Stakeholder Communication: Communicating effectively with business stakeholders, IT teams, and other relevant departments to ensure a smooth flow of information and collaboration.

Los Rios Community College District offers competitive salaries and a very comprehensive employee benefits package to include medical insurance, CalPERS retirement, and opportunities for additional insurance and financial investments.

Full-time, twelve-month employees receive 18 days of annual paid holidays, 15 days’ vacation yearly (with increases after 5 & 10 years), and 8 hours of sick leave per month. Los Rios also offers professional development opportunities with the district and financial support and/or paid time off to complete external academic studies. You are eligible for the aforementioned benefits as a regular employee with a permanent assignment of 0.50 FTE or greater. To calculate this position’s FTE, take the number of hours per week divided by 40, to get the percentage of hours worked. Then take the number of months worked divided by 12, to get the percentage of work year. Then take the percentage of hours worked multiplied by the percentage of months worked to get the position’s FTE (e.g., a position that is 30 hours per week with a work year of 10 months: 30/40 = 0.75; 10/12 = 0.8333; 0.75 * 0.8333 = 0.625 FTE ). For the full LRCEA contract agreement details click here .

Assignment Responsibilities

Operations (including security, performance, problem resolution, and budgets):
  • Business Analyst – Primary responsibility for business analysis at college-wide or district level.
  • Technical Analyst – Primary responsibility for analysis, development, and maintenance of technical applications that support college-wide or district-wide level functions. This includes but not limited to the ERM (enterprise resource management system – ERM ).
  • Be able to research, set-up, and configure system functionality per existing, created, or delivered documentation on any system that supports the District.
  • Primary focus to provide business analyst and/or technical analyst support for one or more similar systems or business areas (such as multiple modules in a functional domain and/or an interface that supports the primary focus).
  • Secondary focus is assist in research, configuration, setup, and/or development of specific modules across functional domains and across multiple technical platforms.
  • Business Analyst – May maintain multiple functional applications and/or multiple servers for one or more similar systems and/or related functional area.
  • Technical Analyst – Performs installation and patching of software for development and production assigned systems.
  • Technical Analyst – Analyzes and resolves technical issues.
  • Works with vendor to resolve problems.
  • Provides vendor with enhancement requests.
  • Creates scripted procedures and/or programming to automate support functions.
  • Monitors performance, availability, and capacity of assigned functional applications.
  • Performs analysis, application and migration of patches to the assigned functional applications, both in development and production.
  • Maintains relevant technical documentation for District Information Technology.
  • Conducts internal and external research to gather data and objectives/guidelines for organization-wide information systems.
  • Conducts various types of analysis including alternative, business applications, cost benefit, data, feasibility, impact, technical and/or workflow processes.
  • Advises on project and system feasibility.
  • Monitors the service delivery of information systems and recommends needed changes or improvements.
  • Conducts analysis using tools and techniques to address business application issues.
  • Uses established industry methods and standards for conducting research, developing models, and performing statistical analysis.
  • Develops business models.
  • Designs and develops application.
  • Supports development and production application environments per vendor standards.
  • Analyzes, detects, and corrects technical problems and deficiencies.
  • Supports production control and operational activities.
  • Researches, identifies, and documents business and system requirements.
  • Designs, codes, tests and implements pages and programs; creates timelines and documentation as needed.
  • Translates and simplifies requirements for technical design.
  • Creates functional requirements in use cases; coordinates requirements walk-through and sign-offs, verifies with user representatives/stakeholders that use cases and process models accurately portray specific business needs.
  • Provides/develops technical documentation for existing and delivered system applications across functional domains.
  • Participates in projects and provides task definitions and time estimates within assigned role.
  • Performs project planning and management for small and medium sized projects and software patch cycles.
  • Manages on-going priorities, schedules, and task completions.
  • Provides development for multiple projects.
Organizational Support and Leadership:
  • Attends vendor training (off-site or web-based).
  • Assists and provides coverage for other Information Technology staff in similar roles.
  • Maintains knowledge and provides advice in the business areas supported.
  • Evaluate potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements.
  • Leads functional business process re-engineering teams and continuous improvement efforts.
  • Acts as liaison between Information Technology departments and customer business units.
  • Researches vendor sites for technical information/updates, new product updates, and future trends.
  • Participates in long-range Information Technology planning and related cost analysis within assigned area.
  • Following established plans, implements system architectures, policies, and procedures, additions, replacements, upgrades, or retirement of computer, network, database management or application systems.
Performs related duties as required.

Work Year
12 month

Work Schedule

8:00 a.m. to 5:00 p.m., Monday – Friday

Total Hrs per Week/Day
40 hours per week

Special Requirements

Minimum Qualifications

EXPERIENCE / EDUCATION : A Bachelor’s degree in computer sciences, management information systems, engineering or closely related field and two years’ experience directly related to the job duties; OR, a Bachelor’s degree and four years’ experience directly related to the job duties.

Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment

(Experience Requirement: One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. Education Requirement: One year of education is equal to 30 semester units.)

Education must be from an accredited institution.

Application Instructions

Applicants applying to this position are REQUIRED to complete and submit:
  1. A Los Rios Community College District Application
  2. Resume
  3. Letter of Interest

  • Applications submitted without all required documents, listed above, will be disqualified.
  • Applicants indicating “see resume” on the application will not have that referenced experience considered for minimum qualifications, which may lead to the application being disqualified.
  • Only information (education, experience, etc.) listed on the application will be considered for minimum qualifications.
  • Applicants, including current Los Rios Community College District employees, are required to provide official transcripts, if required to meet the minimum qualifications for the position.
  • Applicants are required to submit official transcripts within 60 days of the time of hire.
  • Graduate advising documents and grade reports will not be accepted as official transcripts.
  • Individuals who have completed college or university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees, and other relevant documents.
  • A foreign transcript evaluation is required any time foreign course work is used to meet minimum qualifications and/or salary placement even if the foreign transcript has been accepted by a college or university in the United States.
  • Foreign transcript evaluations are ONLY accepted from AICE (Association of International Credential Evaluations, Inc.) or NACES (The National Association of Credential Evaluation Services) agencies or evaluators. For additional information on foreign transcript evaluations click here .
Do not submit additional materials that are not requested.

Posting Detail Information

Posting Date

Closing Date

Open Continuously

Beginning On (or About)

Ending Date, if Temporary or Interim

How and where to apply

Please visit our Frequently Asked Questions for complete information on how to apply online with our District. If you need assistance with any phase of the application process, please call (916) 568-3112 during regular business hours 8:00 a.m. – 5:00 p.m. PST, Monday through Friday.

After hour inquiries should be emailed to Submission of applications are by 11:59 p.m., of the posting closing date.


Offers of employment are contingent upon the successful clearance from a criminal background check and proof of identity and eligibility to work in the United States prior to the first day of work. Tuberculosis (TB) risk assessment and Certificate of Completion must be obtained within 15 days from the start of employment. The District may select additional qualified candidates should unexpected vacancies or needs occur. When education is a requirement for the position, official academic transcripts from the accredited institution must be submitted within 60 days of hire.

For the latest information on Los Rios Community College’s COVID -19 protocol, please visit COVID -19 Updates .

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Can you perform the essential functions of the position you are applying to with or without reasonable accommodations?
    • Yes
    • No
  2. * If hired, can you provide proof that you are eligible to work in the United State?
    • Yes
    • No
  3. * Considering this specific position that you are applying to – where/how did you learn about this position?
    • Asian Pacific Islander Legacy - Los Rios Employee Group
    • Before The Movie - Movie Theater Advertisement
    • Black Faculty & Staff Association - Los Rios Employee Group
    • California Community College Registry
    • CalJobs
    • CareerBuilder
    • Chronicle of Higher Ed
    • Community College Jobs (
    • Comunidad - Los Rios Employee Group
    • DiversityJobs (
    • d' Magazine
    • EdCareers Portal (Standford)
    • Employee
    • Facebook
    • Glassdoor
    • Greater Sacramento Urban League
    • Handshake
    • HigherEdJobs (
    • Indeed
    • Job Fair
    • LinkedIn
    • Los Rios Human Resource Invite
    • Los Rios Job Site
    • Native American Collaborative - Los Rios Employee Group
    • Sacramento Asian Chamber of Commerce
    • Sacramento Black Chamber of Commerce
    • Sacramento Builders Exchange
    • Sacramento Hispanic Chamber of Commerce
    • Sacramento Rainbow Chamber of Commerce
    • Sacramento Works
    • Spectrum LGBTQIA+ - Los Rios Employee Group
    • THE Hub Magazine (Sac Culture Hub)
    • YouTube
Applicant Documents
Required Documents
  1. Resume/Curriculum Vitae
  2. Letter of Interest
Optional Documents

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