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Lead Licensed Practical Nurse (LPN)- AZ -Multispecialty Clinic

Midwestern University
Arizona, United States
Salary Not Specified
Date posted
Feb 21, 2024


The Lead LPN reports directly to the Manager of Patient Services and is responsible for providing clinical patient services, and general support as necessary for the Multispecialty Clinic (MSC) in Glendale. This position will ensure clinical team members have training, duties, schedules, and tasks assigned appropriately, and members are following clinic and university policies and procures. The Lead LPN is cross trained in both front and back-office duties.

Essential Duties and Responsibilities
  • Under guidance of the Medical Director/Manager of Patient Services support and lead the activities of the clinical support team members with focus on quality patient care.
  • Organize and assign patient care responsibilities to appropriate clinical team members.
  • Lead clinical team members by establishing standards of care, monitoring daily performance dashboards, ensuring clinic workflows are completed, precisely, effectively, and timely.
  • Ensure clinical team members follow the clinic’s communication and professionalism standards and Midwestern’s policies and procedures.
  • Maintain personal EMR proficiency in Epic workflows.
  • Problem solve and recommend solutions on workflow or team issues.
  • Assist the Medical Director/Manager of Patient Services with new staff interviews.
  • Assist with orientation and training of new team members on clinical policies, EMR proficiencies, and procedures.
  • Ensure maintenance of clinical supplies and cost-effective purchases in budget.
  • Ensure clinical equipment remains in operating condition, delegate work orders as needed.
  • Support the review process of clinical policies and procedures for compliance with current state and federal regulations in conjunction with MWU’s Risk Management and Occupational Health and Safety departments.
  • Support medical assistants, nurses, and providers, as needed, with patient care duties which include EMR documentation, record scanning, phone triage, patient messages, medication refills, medication administration, venipuncture, vision screening, and point of care tests e.g. urinalysis, strep test, influenza test, COVID test, EKG, A1c, spirometry, and pulse oximetry.
  • Support medical assistants, nurses, and providers as needed with scheduling referral and/or specialty appointments, ensuring pre-visit planning, working overdue orders, and scheduling appointments.
  • Serve as back-up for clinical team members, as needed, by working as a provider’s primary nurse or assistant due to staffing needs including vacations, illnesses, lunches, etc.
  • Assist with or conduct periodic staff meetings with clinical team members.
  • Contribute to annual staff review or disciplinary processes, as requested.
  • Maintain certification or licensure, required continuing education units, and BLS certification.
  • Maintain excellent communication and effective working relationships with patients, providers, all other MWU clinical faculty, staff, and students, and the medical community outside MWU ensuring continuity of high-quality patient care.
  • The Medical Director/ Manager of Patient Services may assign other duties.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This individual must have regular, in-person, predictable performance and be able to work in a constant state of alertness and safe manner.

Must have a desire and willingness to teach and support others and the ability to adapt teaching style to fit the learning needs of new and current team members to facilitate successful training and mentoring. Must have knowledge of medical terminology, medical office principals, standards, applications, and tests. Knowledge of medical office safety, cleanliness and infection control and regulations. Ability to complete work accurately and thoroughly. Excellent communication skills both verbal and written. Ability to make critical decisions while following clinic and university policies and procedures.

Education and/or Experience

High School diploma and licensure as LPN in the State of Arizona are required. Associate degree or certification is preferred. 5-7 years of experience working in a medical clinic setting is required. Experience leading or mentoring others and the ability to influence others to perform their jobs effectively.

Computer Skills

Computer proficiency in MS Office (Word, Excel, Outlook, PowerPoint). Experience working with electronic health record systems such as Epic preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently required to stand, walk, use hands to handle or feel, reach with hands and arms, talk, and hear. The employee is occasionally required to sit. The employee must frequently lift and /or move up to ten pounds and occasionally lift and/or move up to twenty-five pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

The work environment is an environmentally controlled, fast paced with occasional high pressure or emergent situations medical office environment. Work hours are subject to clinic needs, to ensure appropriate levels of coverage during all hours of operation. Possible exposure to infectious specimens, communicable diseases, toxic substances, medicinal preparations, and other conditions common to a medical office environment. Appropriate PPE is provided by the clinic and expected to be worn according to the clinic and university regulations and policies.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

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