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HR Employee Experience Center Team Lead (Generalist)-2

Employer
Dallas College
Location
Texas, United States
Salary
Salary Not Specified
Date posted
Feb 20, 2024
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Weekly Work Hours

40

Compensation Range

Staff Range N07

Salary Minimum

$75,000.00 Annually

FLSA

United States of America (Exempt)

Position Type

Staff

Position Summary

The HR Employee Experience Center (EEC) Team Lead develops, coaches, and manages an EEC POD team to ensure the delivery of an exceptional customer service experience to Dallas College employees. The EEC consists of four (4) different “PODs” as follows. Duties include but are not limited to:

POD A: Benefits, Retirement, Workers Compensation, Safety, Payroll/Time Keeping, Tuition Waivers, Offboarding, Terminations

POD B: Compensation, Organizational Changes (Non-Restructure), Full-time Faculty/Administrator Employment Contracts, Verification of Employment, Contingent Worker, Job Descriptions, Supplemental Employment Agreements (SEA)

POD C: Staffing, Job Posting, Onboarding, New Employee Orientation, New Manager Support

POD D: Leave Management, ADA Accommodations, Employee Relations, Unemployment Claims, Open Record Requests, Compliance/Policy Administration Employee Criminal Background Checks (5-year renewals), Personnel Files

This individual must be able to focus on the customer, collaborate effectively, and establish professional working relationships with internal and external stakeholders and constituents to ensure service level agreements (SLAs) and key performance indicator (KPIs) are at or above standards while striving to improve quality and the customer experience.

Required Knowledge, Skills, and Abilities

This position supports employees in making people-related decisions and are involved in every aspect of the employee life cycle. This individual must have excellent negotiation and problem-solving skills with the ability to multitask and adapt in a fast-paced environment.
  • Must have strong communication, interpersonal, empathy, emotional intelligence, and the ability to communicate with diverse employees at all levels of the organization.

  • Must be able to work effectively in a team-oriented environment.

  • Must have a deep understanding of HR management principles and employee experience expertise.

  • Able to manage multiple tasks and deadlines simultaneously.

  • Meticulous attention to detail.

  • Must be proactive in identifying and addressing potential issues before they become problems.

  • Through knowledge of employment related laws and regulations.

  • Able to provide sound advice to employees on HR-related matters.

  • Coordinate the effective resolution of customer queries.

  • Track and report EEC activities and transaction data to be proactive and address trends.

  • Ability to act with integrity, professionalism, and maintain confidentiality.

  • Excellent problem-solving and leadership skills.

  • Ability to prioritize tasks and to delegate them when appropriate.

  • Ability to stay calm in stressful situations.

  • Strong grasp of HR vision and goals.

  • Excellent customer service skills.

  • Proficient with Microsoft Office Suite

  • Proficient with or able to quickly learn Workday.

Key Responsibilities
  • Responsible for guiding, leading, supervising, and mentoring team members within the Employee Experience Center (EEC) in areas of staffing, onboarding, new employee orientation, benefits, etc.

  • Facilitates meetings with HR staff, as appropriate, and provides training and information dissemination regarding new or modified processes, systems, or procedures.

  • Performs quality analysis of and recommends improvements to delivery services.

  • Collaborate with the Center of Excellence (COE) team members to resolve complex issues.

  • Responsible for maintaining highly confidential and sensitive information.

  • Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews Dallas College policies and practices to maintain compliance.

  • Assist with the hiring, onboarding, and training of EEC personnel.

  • Coach EEC staff through challenging customer service issues.

  • Analyze EEC data and prepare reports for upper management.

  • Evaluate staff effectiveness and performance annually or on an at-need basis.

  • Lead team meetings and give presentations to executives.

  • Prepare work schedules to ensure sufficient coverage.

Physical Requirements

Normal physical job functions are performed within a standard office environment. Reasonable accommodation may be made for individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications
  • Bachelor’s degree in human resources or related field, e.g., organizational management, business administration, etc.

  • Four (4) years of experience including two (2) years supervisory experience.

  • Candidates must be open to work Monday-Friday, 8 am - 5 pm or 9 am - 6 pm.

  • Experience with HR software, including Microsoft Office.

  • Will primarily work at Dallas College with the flexibility to work remotely as required.

  • Preferred Experience: Knowledge of Workday and ServiceNow HR Service Delivery.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position.

Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination based on race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.

Applications DeadlineMarch 5, 2024

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