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Job No. 530860 Online Forms

California State University, Bakersfield
California, United States
Salary Not specified
Date posted
Feb 20, 2024
CLASSIFICATION TITLE: Analyst/Programmer (Foundation or Career Level)


FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location).


Foundation Level - $3,713 - $7,149

Career Level - $4,678 - $11,547

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants.


FOR PRIORITY CONSIDERATION, applications must be received by August 28, 2023; however, the position will remain open until filled.

The skill level that the successful applicant(s) will be placed in is dependent on the qualifications of the finalist(s).

POSITION PURPOSE: Information Technology Services (ITS) is CSU Bakersfield's central IT organization, providing computing, infrastructure, telecommunications and support for the teaching, learning, research, business, and outreach activities of the University. The Digital Transformation unit is responsible for development of efficient and effective online solutions that transform the way our campus does business.

Under the direct to general supervision of the Director of Enterprise Applications, the incumbent will be responsible for providing business analysis, consulting, design, and development of forms and workflow for the campus. In addition, the incumbent will also provide interface development and support for various systems and develop integrations needed to drive online forms.


Online Forms & Workflow Development
  • Design, develop, and maintain online forms and workflow solutions using relevant platforms and technologies.
  • Monitor the performance of online forms and workflows, gather data on usage, and generate periodic reports.
  • Analyze key metrics to assess the effectiveness and efficiency of implemented solutions.
  • Customize forms and workflows based on business requirements to ensure seamless integration with existing systems.
  • Collaborate with stakeholders to gather requirements and analyze current processes. Identify bottlenecks and inefficiencies, propose solutions, and lead process improvement initiatives to enhance productivity and user experience.
  • Build forms and workflows to support various routing hierarchies and approval processes.
  • Develop and configure responsive online forms that integrate with backend systems.
  • Build reports and maintain dashboards allowing campus constituents to see their forms and where in the workflow those forms reside.
  • Provide training on the platform and how to bring others into the form and workflow building process.
  • Adhere to university policies, guidelines, and regulatory requirements related to data privacy and security.
  • Implement data validation measures to maintain the security and integrity of collected information.

Implement Process Automation & Integration
  • Identify opportunities for process automation and integration with existing systems.
  • Evaluate and select appropriate tools and techniques to streamline data flows and reduce manual interventions.
  • Ensure data accuracy and integrity during the automation and integration processes.

System Administration
  • Administer online workflow and integration system.
  • Install and configure software applications. Set up user accounts. Monitor system performance and troubleshoot with new version releases. Generate reports for security review and audit.



Foundation Level – Bachelor's degree in a related field with relevant training. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Career level – Bachelor's degree in a related field and a minimum of two (2) years (within 5 years) of full-time equivalent experience as an analyst or programmer or other analytical experience related to the position. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

LICENSES – Possession of a valid driver's license or the ability to obtain by date of hire.


  • Ability to apply consultative skills to perform business analysis after reviewing client's requirements to propose a set of
  • solutions.
  • Ability to document business requirements from meetings with clients and develop project specifications.
  • Familiar with industry standard integration functionality such as APIs (REST or SOAP), GraphQL, and JSON.
  • Understanding of the concept of data storage technology using on-prem or cloud-base service.
  • General knowledge with software development life cycle and structured system development concepts.
  • Familiar in integrating applications using application-programming interfaces (API).
  • Works well on collaborative projects - strong sense of community with a willingness to share, teach others and
  • document work.
  • Possesses strong attention to detail and dedication to providing high-quality results.

  • In-depth knowledge of and ability to perform business analysis and develop requirements from client meetings, policies,
  • procedures.
  • Demonstrated ability to recommend workflow or business process improvement based on client's requirements.
  • In-depth Knowledge of industry standard integration tools such as APIs (REST or SOAP), GraphQL, and JSON.
  • Working knowledge of database technologies such as MySQL, Microsoft SQL, Oracle and/or others.
  • Knowledge of software development life cycle and structured system development concepts.
  • Advanced experience in integrating applications using application-programming interfaces (API).
  • Possesses strong attention to detail and dedication to providing high-quality results.
  • Strong analytical and problem-solving skills to optimize processes and workflows.
  • Ability to work independently without immediate direction.

General (required regardless of level)
  • Regular and reliable attendance is required.
  • Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
  • Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations
  • with diverse personalities, and to respond appropriately to conflicts and problems.
  • Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive
  • work atmosphere in the University with the ability to establish and maintain effective working relationships within a
  • diverse population and with those from various cultural backgrounds.
  • Excellent communication skills; ability to effectively communicate information in a clear and understandable manner,
  • both verbally and in writing.
  • Thorough knowledge of English grammar, spelling and punctuation.
  • Ability to interpret, communicate and apply policies and procedures.
  • Ability to maintain a high degree of confidentiality.
  • Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple
  • assignments with fluctuating and time-sensitive deadlines.
  • Excellent computer skills and competence with a variety of computer applications including word-processing,
  • spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
  • Working knowledge of or ability to quickly learn University infrastructure.
  • Must be willing to travel and attend training programs off-site for occasional professional development.
  • Must be able to work overtime (Foundation-level), occasional holidays, and adjust working hours to meet special jobs. May to perform work as needed on an emergency basis.

  • Bachelor's degree in computer science or computer information systems.
  • Experience building forms and workflows with Adobe Sign.
  • Experience building forms and workflows using no-code development tool such as Kuali Build.
  • Experience with Peoplesoft Campus Solutions.
  • Experience with Hyland OnBase.
  • Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: SEDENTARY WORK – involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.



SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

CALIFORNIA STATE UNIVERSITY EMPLOYEES UNION: It shall be the policy of the CSU in filling vacant CSUEU bargaining Units 2, 5, 7 & 9 positions to fill such vacancies from among qualified individuals currently employed on-campus except when it is determined that it is necessary to appoint outside applicants to meet campus workforce diversity goals or to provide specialized skills and abilities that are not available from current employees.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.


GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.


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