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Online Program


The Instructional Design Support Specialist II is part of the Instructional Design group in the Center for Teaching, Learning and Design. Primary responsibilities include answering incoming support questions, both physically and virtually, resolving technical issues related to teaching and learning, developing both web-based and face-to-face training and tutorials, as well as researching developing trends and changes in teaching and learning technology. This position applies instructional design knowledge, customer support experience, and technical skills to support the mission of MSU Denver.

The Instructional Design Support Specialist’s primary role is to offer synchronous and asynchronous support through training and troubleshooting instructional challenges using digital tools. They also work closely with instructional designers and the instructional media team to handle responsibilities for work on courses, modules, and course curricula for all delivery modalities.


50% – Instructional Support and Content Creation
  • Provides synchronous and asynchronous support, including effective design and teaching practices, accessibility, and technical training in response to faculty and staff instructional technology needs and issues
  • Troubleshoots and resolves problems and issues with digital tools, technologies, and design strategies
  • Designs, develops and implements digital instructional materials (e.g., animations, interactive elements, simulations, video, etc.) using content authoring and management tools (e.g., Adobe Suite, Camtasia Studio, MS Teams, HTML5, Moodle, SCORM, etc.)
  • Develops and maintains website and digital content (WordPress)
  • Manages online support ticket system
  • Researches upcoming changes and trends in relevant digital technologies used in instruction (e.g. Canvas, MS Teams, YuJa, etc.)
  • Designs and implements modern instructional design and engaging user experiences while incorporating ADA Section 508 guidelines
  • Advises faculty and staff on technology/tool best practices based on pedagogical and andrological considerations

30% – Instructional Training
  • Develops, tests, maintains and delivers synchronous and asynchronous, web-based training materials (including tutorials, FAQs, and spotlight articles in both text and various multimedia formats) in support of online and hybrid delivery modes, including attention to issues such as tool functionality, best practices, the flow of information, and relevancy of media and other technologies
  • Delivers in-person and virtual training sessions, presenting developed training materials on instructional design best practices and theories, LMS functionality, educational tool usage, and other technologies related to instruction
  • Plans and develops online training materials, which may include technical writing, in alignment with established guidelines and needs of the department, faculty, staff and students
  • Implements introductory-level instructional design practices and theories to inform training, teaching and learning efforts

10% Internal Collaboration, Tracking, and Design
  • Recommends, reviews, implements and updates instructional design processes, procedures, and tools
  • Works to develop a welcoming, collaborative environment across the entire Instructional Design Group
  • Works closely with the team and supervisors to report tracking and the status of all projects
  • Works with complex source material and within detailed development cycles, keeping both the process and the content highly accessible, streamlined, and focused for collaborators and stakeholders
  • Adheres to course development and support schedules while communicating effectively with stakeholders and colleagues

10% Research and Other Duties
  • Supports events, conferences and workshops sponsored by the Center for Teaching, Learning and Design
  • Works to gain knowledge and expertise in instructional design
  • Other duties, as assigned
Required Qualifications
  • Bachelor’s degree (Two years of work experience may be substituted for each year of education)

  • Experience working in a support or helpdesk role
  • Experience with learning management systems
  • Experience with public speaking and giving professional presentations
  • Experience building and running professional training sessions
  • Experience using content authoring and management tools (e.g., Adobe Suite, Camtasia Studio, MS Teams, Canvas, HTML5, Moodle, SCORM, etc.)
  • Experience with basic web authoring and maintenance (WordPress, Terminal4, Moodle, etc.)
  • Experience with technical writing
  • Experience delivering training or teaching
Preferred Qualifications
  • Bachelor’s Degree in educational technology, instructional design, teaching, information systems, information technology, technical communications, or instructional technology.

  • Experience implementing instructional design practices and course improvement models

  • Experience using Canvas, MS Teams, YuJa, ProctorU, VoiceThread, Terminal4, and/or Publisher materials
  • Experience running conferences, large-scale trainings, or similar events
  • Experience applying course quality improvement using national standards (e.g., Quality Matters)
  • Experience with graphic design in an instructional design context
  • Knowledge of research-based instructional strategies and experience in discussing those with faculty
  • Knowledge of federal and state law related to usability and accessibility (ADA Section 508)
  • Experience developing scripting, interactive web tools, or other applications
  • Experience with online learning or educational technology
  • Instructional Design certification
Salary for Announcement

The salary range for this position is $ 45,300 - $68,000. The salary of the finalist selected for this role will be set based upon a variety of factors, including but not limited to, internal equity, experience, training, and qualifications.

MSU Denver offers excellent benefits that include medical, dental, retirement, tuition benefit, RTD pass, and more. For a brief overview of these options, please visit our Benefits section.

Work Hours/Type

This is primarily an in-office position with remote work opportunities.

Instructions to Apply

Complete applications received by March 4, 2024 at 11:59 PM MST will receive full consideration, but applications will be accepted after this date until the position is filled. All applications must be submitted through the university's online application system, MSU Denver Careers (

For full consideration, please submit the following documents:

1. Resume
2. Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position
3. Names and contact information for three professional references (at least one reference provided must be a supervisor, either current or former).


Closing Date

Open Until Filled

Posting RepresentativeAmy Hamik

Posting Representative


MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at .

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.

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