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Technology Support Technician

Job Details



Position Title: Technology Support Technician

Department: Information Technology Services

Advertised Pay: Base is $21.99/hr

Campus Location: Washburn Tech

The screening committee will review all eligible applications submitted by March 2, 2024

Position Summary: The Technology Support Technician maintains computer software images for placement on the computer hard drives of desktops, in labs, and mediated classrooms, reflecting ITS configuration standards, Active Directory policy and categories approved by ITS leadership.

Essential Functions:
Installs images and additional licensed software supported by ITS on desktop, lab and mediated classroom computers, and additional software on desktop, lab and mediated classroom equipment with departmental and ITS leadership approval.

Installs, and registers on the network, University computer systems in labs, offices and mediated classrooms.

Troubleshoots hardware and software issues through diagnostic tests, Internet research and vendor consultation, and implements the best course of action for resolution.

Works with vendors, online and through telephone support, to obtain replacement parts and install computer hardware components.

Provides telephone and face-to-face support to Washburn employees regarding computer software, hardware and network issues; refers issues to other areas of ITS for resolution when necessary.

Maintains records of daily activities including installations, troubleshooting and repairs, to track user-specific issues, equipment maintenance and invoicing customers for parts.

Updates inventory records as necessary to provide for correct location and identification of computer assets.

Performs additional job-related duties as assigned or as appropriate.

Required Qualifications:
High School diploma, GED, or equivalent.
Demonstrated effective problem-solving, organizational, interpersonal and communication skills.
Proven ability to maintain confidentiality of information.
CompTia A+ certification is required within 6 months of employment.

Physical Requirements:
Ability to move equipment weighing as much as 50 pounds daily.

Preferred Qualifications:
Associate or post-secondary degree in computers or electronics.
CompTia A+ certification.
Experience working in an educational environment.

Full time Hourly Mon-Fri
Background Check Required

Company

Washburn University

Washburn is a top-notch university in an urban setting where students are becoming their best selves.

Nestled in the heart of Topeka - the capital city with about 127 thousand residents - Washburn offers students from small towns a big-city feel, while providing students from major metropolitan areas a more manageable environment.

Washburn's beautiful campus - on 160 acres - is easy to navigate with state-of-the art facilities. Our Tech campus on Huntoon offers industry-standard programs leading to in-demand jobs. And with our low student/faculty ratio and small classes, you're going to get to know your professors. 

Internally, we're organized into five schools, the College of Arts & Sciences, the School of Applied Studies, the Business School, the School of Nursing, the School of Law and the Washburn Institute of Technology (Washburn Tech.)

Our mission is to provide opportunities for our students to realize their full potential; we can't do it without our dedicated faculty and staff. 

Washburn University employs more than one thousand faculty and staff on our campuses throughout Topeka. We strive to offer competitive wages, an excellent benefits program, supportive culture and healthy work/life balance. Washburn seeks to create an environment that reflects our core values: integrity, excellence, inclusion, accountability, respect, collaboration and innovation.

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