Manager of Residential Housekeeping - Operations

Job Summary:

The Residential Housekeeping Manager (Operations) will support department operations by providing leadership in managing area supervisors and day-to-day operations for our residential housekeeping department. Communicates and facilitates hiring and personnel processes with Human Resources.

Duties & Essential Job Functions:

1. Supervises residential housekeeping team members by monitoring work, implementing expectations, creating systems and processes for efficiency, providing consistent training, and developing staff skills.
2. Manages all recruiting, selecting, interviewing, and departmental onboarding for employees.
3. Oversees accurate records of employee time.
4. Creates, facilitates, and executes all on-going training for professional staff. Documents standard operating procedures and training documents for teaching and historical knowledge.
5. Serves as liaison with Human Resources to ensure timely and proper paperwork and communication for all employees.
6. Assists in the creation and execution of systems and procedures to produce more efficient and effective work.
7. Maintains, trains, and oversees consistent job performance for all employees through coaching, counseling and consistent documentation of accountability.
8. Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations; maintaining communications with Workers Compensation Coordinator and Risk Management Office.
9. Demonstrates awareness and understanding of the budget while being a good steward of departmental funds.
10. Serves as an after-hour emergency responder and deploys housekeeping staff to campus in the event of an after-hour emergency; some after-hour and weekend requirements.
11. Analyzes problems and develops remedies while effectively carrying out plans and solutions.
12. Provides quality service by enforcing quality and customer service standards.
13. Works to create positive morale and an uplifting work environment for all Residential Housekeeping employees.
14. Conducts walk-through of residential communities daily to ensure consistent quality control among all facilities. Coordinates with team members to document trends and solve quality control issues.
15. Performs other related duties as assigned.

Required Education & Experience:

• High School Diploma or GED equivalent.
• 5 years of professional experience in a custodial or maintenance environment, with duties related to staff management, operations, onboarding, employee relations, or similar
• 2 years of supervisory experience, can be concurrent

Preferred Education & Experience:

· Ability to speak and write fluent Spanish and English
· Experience in hiring and onboarding
· Experience in budget management, forecasting, and data reporting

Required Licensure/Certification/Specialized Training:

• Valid Driver’s License.
• Must be insurable under the university motor vehicle requirements.
• Satisfactory results from a post-offer physical examination.

Preferred Licensure, Certification, and/or Specialized Training:

• Proficiency in Microsoft Office Suite and Zoom or other virtual meeting software.

Knowledge, Skills & Abilities:

• Knowledge of computer applications related to operations.
• Knowledge of budgeting, cost estimating and fiscal management principles and procedures.
• Knowledge of Federal regulations applicable to operations.
• Knowledge of any combination of principles associated with facilities maintenance, custodial practices, and willingness to cross-train into areas of unfamiliarity.
• Knowledge of vendor or contract management principles and practices.
• Knowledge of Industry best practices and continuous quality improvement principles.
• Knowledge of sustainability in facilities management and maintaining currency in sustainable practices
• Ability to work within a diverse academic, cultural and ethnic University environment.
• Ability to use discretion within current policies and procedures; ability to recommend process improvements.
• Ability to deliver exceptional customer service with diverse populations during stressful situations.
• Ability to manage multiple projects involving multiple locations and meet deadlines.
• Ability to clearly communicate verbally and draft grammatically correct correspondence.
• Ability to analyze problems, mediate conflict, identify and implement solutions.
• Ability to recruit, train and lead staff.
• Ability to remain procedure oriented in a fast-paced environment.
• Ability to create and maintain a positive work environment focused on care and equity.
• Skill in learning and applying new technologies.
• Skill in applying strong, independent judgement, initiative and critical thinking skills.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 25 lbs.

Work Environment:

• Work is subject to schedule changes and requires some weekend and variable work hours.
• Work is performed in both an office environment and an outdoor environment, with frequent interruptions and irregularities in the work schedule.
• This role is an on-campus, in-person position.
• This position requires regular visits and meetings at all work sites across the University and frequent interaction with others.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.