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Executive Director of Enrollment Services

Indiana University
Richmond, Indiana (US)
$80,000 - $95,000
Date posted
Feb 16, 2024

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Indiana University 
Executive Director of Enrollment Services
Position Description

Position Title

Executive Director of Enrollment Services



Department Information

Indiana University East, a regional campus of Indiana University, offers residents of eastern Indiana, western Ohio, and beyond a broad range of bachelor's degrees and selected master's degrees and certificates through its traditional main campus in Richmond, off-campus sites, and online program options.

Indiana University East values a diversity of backgrounds, experiences, and intellectual perspectives among its faculty, staff, and students. The campus is dedicated to being a strong partner in enhancing the educational, cultural, and economic development of the region it serves through community and civic engagement.

Job Summary

This position is responsible for the strategic leadership of Enrollment Services at IU East by providing leadership and coordination of student recruitment, retention, and support initiatives within the context of the Campus Strategic Plan.

Department-Specific Responsibilities

  • Oversees the administration of and coordination among the offices of Admissions, Financial Aid, and the Registrar.
  • Develops a comprehensive strategic enrollment management plan, encompassing the crucial functions of student recruitment and retention.
  • Assures effective and efficient delivery of enrollment services in line with institutional goals, policies, and professional standards.
  • Serves as a member of the IU East collaborative leadership team, providing key perspectives and counsel for area(s) of responsibility.
  • Serves on campus committees and as needed represent the campus to various and diverse individuals and groups, which at times may include community business and civic leaders.
  • Collaborates with the Director of Financial Aid to ensure that institutional financial aid resources meet the needs of both new and continuing students.
  • Collects and processes data; interpret and generate statistical reports; monitor enrollment and admissions activity with responsibility for achieving key metrics as identified by executive administration; provide operational reports as required.
  • Serves as the senior campus liaison to the IU Offices of Enrollment Management and Student Success.
  • Supervises and monitors the staff and budgets for assigned departments; review and make recommendations for expenditures; implement personnel actions as required.

General Responsibilities

  • Provides highest level of operational leadership and coordination of assigned staff members to define enrollment management methodologies and standards; provides direction and guidance on high priority enrollment management projects/initiatives.
  • Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase enrollment management initiatives.
  • Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
  • Manages high level assignments and allocation of enrollment management resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale enrollment management projects with a wide audiences in support of academic initiatives.
  • Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
  • Researches and stays up-to-date on new industry enrollment management standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.
  • Works collaboratively with other enrollment management leaders across departments in recommending standards, best practices, and related policies/procedures.
  • Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to enrollment management.


Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.



  • Bachelor's degree in business, public policy, or a related field.


  • Advanced degree.



  • 8 years of experience in higher education administrative areas of admissions, registrar, and/or financial aid with demonstrated accomplishment of leadership in progressively more responsible levels.
  • Leadership experience in organizational and fiscal management including planning, developing, and evaluating programs and personnel.


  • Leadership experience in a 4-year college or university.
  • Experience in enrollment management.



  • Strategic Enrollment Management (SEM) or Endorsement Program (SEM-EP) from American Association of Collegiate Registrars and Admissions Officers.



  • Proficient communication skills.
  • Maintains a high degree of professionalism.
  • Demonstrated time management and priority setting skills.
  • Demonstrates a high commitment to quality.
  • Excellent organizational skills.
  • Excellent collaboration and team building skills.
  • Effectively coaches and delivers constructive feedback.
  • Instills commitment to organizational goals.
  • Demonstrates excellent judgment and decision making skills.
  • Effective conflict management skills.
  • Builds and manages effective teams.
  • Commitment to working with people of diverse backgrounds.
  • Interprets federal, state, and institutional rules and regulations.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU East Campus

Richmond, Indiana

Advertised Salary

$80,000 - $95,000 per year based on experience.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

  • Multiple plan options for medical insurance
  • Dental insurance
  • Health Savings Account with generous IU contribution
  • Life insurance, LTD, and AD&D options
  • Base retirement plan contribution from IU, subject to vesting
  • Additional supplemental retirement plan options
  • Tuition benefit for IU classes
  • 10 paid holidays per year
  • Generous Paid Time Off
  • Paid Parental Leave
  • Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Sr. Operational

FLSA: Exempt

Job Function: Student Services

Job Family: Enrollment Mgmt & Retention

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.

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