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IT Technical Associate – AV System Design and Integration Specialist III (3094)

Employer
Northern Illinois University
Location
Illinois, United States
Salary
Salary Not Specified
Date posted
Feb 16, 2024
Position Summary

The person in this position provides technical expertise for audio/video, computing, and system configuration for classroom, auditorium, as well as collaboration spaces across campus. This position assists in supporting departmental development/test environment as well as demonstration facility locations on campus.

The person in this position operates and performs maintenance/backup of complex systems and software components. They aid in the development and/or assessment of hardware and software components to meet the needs across multiple service operations. This position works collaboratively with the team to optimize equipment and software configurations and settings.

This position evaluates client needs and requests. They provide creative and technical guidance, develop concepts, and execute those concepts to meet system, and audio/video requirements and performance standards.

The person is this position develops documentation to support new or modified systems. This position provides training and support for user groups or other technical staff.

Essential Duties and Responsibilities

Policy/Procedure Development
  • Prepares documentation to support area IT functions and provide user support for new or modified designs.
  • Maintains and supports assigned systems with documented testing and development of procedures to minimize downtime and loss of service continuity.
  • Evaluates and supplements vendor supplied documentation for third party solutions.
Network Understanding
  • Consults on the design, and installation of network components for the team’s technology solutions.
  • Performs installation of computers and peripheral equipment on the network and monitors the system to provide optimal quality to the end-users.
  • Develops and monitors security protocols associated with restricted access systems.
  • Knowledge of network operations, functionality, and wiring/cabling.
Audio/Video Technology Expertise
  • Designs, test and/or modifies complex technology solutions to meet university requirements.
  • Develops specialized configurations for complex A/V solutions. Reviews solutions with end users and ensures requirements are met. Designs user-friendly interfaces for system controller and automation functions.
  • Responsible for providing technical expertise for audio and video systems, computer configuration and/or programming, as well as network requirements and configurations.
  • Maintains a thorough working knowledge of current, as well as developing A/V systems, components, and configuration requirements.
Creative Expertise
  • Accurately depicts system and schematic designs for planned solutions.
  • Maintains and updates schematic and configuration documents to properly demonstrate current standard and advanced system designs.
  • Develops configuration and user guides to ensure proper use of solutions.
Computer and System Configuration
  • Analyzes, develops, tests, and/or modifies hardware solutions to meet user and/or systems integration requirements.
  • Reviews, analyzes, and recommends the best approach and overall design for integrating computing solutions into existing standard configurations and/or expanded technology designs.
  • Advises senior personnel concerning the magnitude of design and installation projects, as well as time requirements for programming and testing.
  • May assist in installing new/modified software solutions or updates.
Additional Related Duties
  • Develops presentations on current and future design plans.
  • Performs other related duties as assigned.
Supervision
  • Serves as project manager on designated projects.
  • Provides project-level oversight of other staff as assigned.
  • Monitors the progress and direction of assigned tasks and takes corrective action as needed.
  • Outlines training needs for assigned scope of work.
  • Provides training for other staff members and/or end users.
Collaboration
  • Develop concepts and execute them to meet both departmental and university requirements.
  • Able to independently manage, produce, execute and/or delegate their own projects.
Minimum Required Qualifications (Civil Service)

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High school diploma or equivalent.

2. Any one of the following:

a. Associate’s degree in Audio/Visual, Electronic Theory, Information Technology, or a closely related field AND six (6) years of work experience in an enterprise support role

OR

b. Bachelor’s degree in Audio/Visual, Electronic Theory, Information Technology, or a closely related discipline field AND four (4) years of work experience in an enterprise support role

OR

c. Nine (9) years of experience in an enterprise support role

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

Classification-Specific KSAs
  1. Knowledge of the systems and operations used within the areas and departments of responsibility.
  2. Excellent verbal and written communication skills.
  3. Ability to oversee and coordinate activities of user groups.
  4. Ability to effectively communicate with other colleagues, supervisors, administrative staff, and other IT users.
  5. Ability to identify and resolve technical problems.
  6. Ability to effectively communicate and professionally interact with all staff levels.


Position-Specific KSAs
  1. Strong technical skills
  2. Ability to manage multiple projects and specified project timelines
  3. Ability to be team-oriented
  4. Ability to work independently


Specialty Factors (Civil Service)

N/A

Preferred Qualifications (Civil Service)
  • Crestron Master Technology Architect ( MTA )
  • Relevant Industry Certifications including, but not limited to, A+, Network+, CTS / CTS -I, ITIL
Minimum Required Qualifications (SPS)

N/A

Additional Requirements (SPS)

N/A

Preferred Qualifications (SPS)

N/A

Physical demands/requirements
  • Ability to lift and carry 50 pounds
  • Work on ladders, scaffolding, or lifts as needed
Appointment and Compensation Details

Appointment and Compensation Details

Anticipated Appointment Start Date

2/16/2024

Anticipated Appointment End Date

Percent of Staff Year

1.00

Standard Hours Per Week

37.50

Working Hours

Mon-Fri. 8:00am to 4:30pm, one-hour lunch. May work evenings, weekends as required.

Salary

Commensurate with knowledge and experience. NIU offers a robust Benefits Package.

Hourly or Semi-monthly Pay Rate/Range

See above

Earn Type

Hourly

Application Procedure

Application Procedure

Application Procedure

Application Procedures:

  1. Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.
  2. If eligible for Veteran’s Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.
  3. After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.
  4. Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu . Please add these emails to your address book to ensure timely delivery of any future communication.
  5. Illinois residency required within 180 days of the hire date.



Credentials Assessment Examination:
  • The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant’s/employee’s education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
  • Required documentation noted in the posting, such as a driver’s license, licensures, or certifications MUST be uploaded with your application materials.
  • After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.
Additional Details:
  • Click on Information Technology Technical Associate for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.
    • Applicants who may assume they do not meet the exact minimum qualifications are still invited to apply. Within the application documents, applicants should be sure to explain how their credentials and related qualifications address the requested minimum requirements.
  • Please click on Human Resource Services – Benefits for detailed information about Northern Illinois University’s benefits package.
  • Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Special Instructions

Quick Link to Applicant

https://employment.niu.edu/postings/76446

Is Background Check Required?

Yes

EEO Statement Summary

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services 230
TitleIXCoordinator@niu.edu
815-753-5560

Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form . For further assistance, please contact the office of Affirmative Action and Equal Opportunity ( AAEO ) at ada@niu.edu .

Safety Information

NIU provides annual reports on campus security and fire safety.

Read the Annual Safety and Security Report. Contact the Ethics and Compliance Office at 815-753-1649 for a hard copy.

Read the Fire Safety Report . Contact the Department of Environmental Health and Safety at 815-753-0404 for a hard copy.
Applicant Documents
Required Documents
  1. Resume/Curriculum Vitae
Optional Documents
  1. Transcripts (unofficial with official required at hire)
  2. Transcripts #2 (unofficial with official required at hire)
  3. Certifications/Licensure #1
  4. Certifications/Licensure #2
  5. Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)
  6. List of at least 3 References

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you currently a citizen or resident of the State of Illinois?
    • Yes
    • No
  2. * Have you attached all transcripts to support the degrees you are submitting for consideration?
    • Yes
    • No
  3. * How many years of experience do you have in this type of position?
    • Less than 2 years
    • 2 years
    • 2-4 years
    • 4-6 years
    • 6+
  4. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.

    (Open Ended Question)

  5. * If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.
    • Yes
    • No
    • Not Applicable


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