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Bilingual Assistant Registrar

Employer
Empire State University
Location
New York, United States
Salary
Salary Commensurate with experience
Date posted
Feb 14, 2024

Job Details

Company Description:

Founded in 1971 as the innovative campus of the State University of New York (SUNY), Empire State University empowers learners from diverse backgrounds to achieve their educational goals. We have decades of experience providing educational access through online teaching and learning, individualized instruction, mentoring, and prior learning assessment. We build on our students' experiences to promote their growth and drive upward mobility and economic development in New York state and beyond. SUNY Empire's 97,000 alumni are teachers, nurses, entrepreneurs, and leaders in their communities and their fields. Visit www.sunyempire.edu and follow us on social media @SUNYEmpire. 

SUNY Empire is committed to creating a multicultural, inclusive academic and work environment. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that having diverse faculty and staff is critical to academic excellence and prepares students to live and work in an increasingly global world. 

Job Description:

Empire State University seeks a full-time Bilingual Assistant Registrar (State Title: Assistant College Registrar) to coordinate and participate in the deployment of customer service activities related to the Registrar's Office. These activities include service in person, on the telephone, via e-mail, chat, and ticketing system to ensure efficient and effective customer service.  The Bilingual Assistant Registrar will serve as a generalist, able to assist specifically bilingual or Spanish-speaking students with Office of the Registrar related activities.

The Office of the Registrar at Empire State University provides a wide range of services for students, alumni, faculty, and staff, which include recording and reporting academic information, academic standing, graduation clearance, transcript services, transfer evaluation, enrollment verifications and certifications, collaboration on the academic calendar, enrollment reporting and forecasting, and publications including the term guide and the college catalog.  The office maintains all official student, alumni, and curricular records for the university, and it ensures the accuracy and integrity of the curricular and student records.

Specific job duties include:

  • Provide bilingual support for students in processing registration requests, in both procedural and troubleshooting aspects of course enrollment.
  • Providing guidance and support to students and staff on a range of academic and administrative issues related to degree and transfer programs.
  • Work with Office of the Registrar staff to stay up to date on matters of degree audit, scheduling, grading, transcripts, academic records, vendor products and services, enrollment verification, degree verification, University policy and procedures, etc.
  • Work closely with other areas of the University to ensure seamless and inclusive service to all that visit or seek the services of the Registrar's Office.

Requirements:

Required Qualifications:

  • Bachelor's degree from a college or university accredited by the U.S. Department of Education or an internationally recognized accrediting organization.
  • Bilingual and biliterate in Spanish and English.
  • Prior experience working in a college/university registrar's office or in an office with parallel functions.
  • Proficiency in technologies related to a college/university registrar's office.
  • Ability to work collaboratively and inclusively with diverse populations of students, staff, faculty, alumni, and external community members.
  • Strong interpersonal and written/oral communication skills.
  • Excellent organizational, administrative, communication, leadership, decision-making skills, as well as the ability to work individually and in a team setting.
  • Ability to create an inclusive environment both in an office and across units.
  • Demonstrated innovative use of software and technology to achieve efficiencies and goals.
  • Ability to set priorities and meet deadlines.

Preferred Qualifications:

  • Master's degree from a college or university accredited by the U.S. Department of Education or an internationally recognized accrediting organization.
  • Experience with student information systems.
  • Prior knowledge of and experience working with bilingual and emergent bilingual learners, particularly in online settings.
  • Prior experience working effectively with faculty, staff, and students from diverse linguistic, cultural, and socioeconomic backgrounds.

Special Information:

  • May involve occasional travel.
  • VISA sponsorship is not available for this position.
  • SUNY Empire provides employees with robust remote and flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment. University locations that may be considered include Saratoga Springs, Rochester and Selden, NY.

Additional Information:

Rank/Salary: SL3 / $55,000

Empire State University is an EOE employer.

We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance.  We also offer professional-development activities for professionals and support staff.

IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE ADA COORDINATOR AT (518) 587-2100, ext. 2240. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (518) 587-2100, ext. 2800. IT CAN ALSO BE VIEWED ON-LINE AT THE SAFETY AND SECURITY WEBSITE AT www.sunyempire.edu/safety-security.

Application Instructions:

Applications Due By:  Applications accepted until position is filled.  

If you are interested in applying for this position, please submit the following documents, which are required for consideration by clicking on the APPLY NOW button:

  • Resume
  • Cover letter
  • Name and contact information of three references

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Returning Applicants - Please click here to login to your Empire State University Employment Account to check your completed application or to update your account.

Apply Online

Company

Empire State University

SUNY'S LEADING ONLINE INSTITUTION

Founded in 1971 as the innovative campus of the State University of New York, Empire State University empowers learners from diverse backgrounds to achieve their educational goals. We have decades of experience providing educational access through online teaching and learning, individualized instruction, mentoring, and prior learning assessment. We are SUNY’s leading online institution and New York state’s only public online institution.

SUNY Empire serves 16,000 students across New York state, the region, and the world. The institution specializes in high-quality, flexible, affordable education for working adults, including parents, veterans, and military-affiliates. Our 95,000 alumni are teachers, nurses, entrepreneurs, and leaders in their communities and their fields.

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