Skip to main content

This job has expired

CO Clinic Supervisor

Employer
Johns Hopkins University
Location
Bethesda, Maryland, United States
Salary
Salary Not Specified
Date posted
Feb 13, 2024

View more

Position Type
Administrative, Student Affairs, Health Services
Employment Type
Full Time

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

The Johns Hopkins University Department of Otolaryngology is seeking a CO Clinic Supervisor who will coordinate day to day clinic operations at our Bethesda, MD location. The Clinic Supervisor will coordinate the efficient flow of patients, staff and providers in a busy clinic environment, recommend, develop and implement initiatives to enhance clinical operations. They will act proactively to troubleshoot problems, resolves and diffuses patient, provider and clinical staff issues; foster a team environment and act as a mentor for clinical staff.

Specific Duties & Responsibilities

  • Primary and essential responsibility of for supervising clinic staff.
  • Establish policies and procedures and recommends changes when needed.
  • Assist with recruitment, training and disciplinary decisions for staff.
  • Review/approves staff members E210 Timesheet on a daily basis.
  • Conduct staff Performance Reviews in the SuccessFactors system to include Goal Setting, Introductory Reviews, Mid-Year, and Annual Reviews with staff.
  • Serve as a back-up to administrative staff with registration, appointments and surgical scheduling when required.
  • If certified as a Medical Assistant, assist as needed based on operational and patient demands.
  • Understand each staff member’s role and responsibilities and recommend training when required.
  • Knowledgeable of EPIC and EPIC appointment templates.
  • Hold monthly staff meetings with the team.
  • Promote employee engagement and recognition and Diversity and Inclusion initiatives.
  • Responsible for implementing best practice workflows in the practice setting; assists staff in attaining best practice workflows and modifies workflows as necessary to ensure best result for the clinic operations.
  • Ensures customer satisfaction for patients, families, and other guests.
  • Resolve scheduling conflicts and maintain clinic patient flow.
  • Review patient comments for the Suburban Outpatient Medical Center and Sibley Memorial Hospital on a monthly basis.
  • Conduct service calls with patients and families if needed.
  • Demonstrates knowledge of daily payment reconciliation and cash management responsibilities.
  • Ensure payments for patient visits and procedures by third party payors, managed care organizations, and HMO’s.
  • Research issues relating to billing or charge capture, discuss issues with staff /providers, take necessary measures to resolve issues.
  • Maintains familiarity with various types of medical insurance to explain these plans as required.
  • Review Daily Reconciliation and Time of Service.
  • Prepare and maintain clinic statistics and reports using database/spreadsheets.
  • Manage and track clinical inventory for order placements and reconciliation.
  • Develop reports to track referral patients, data regarding physician availability, appointments and waiting periods.
  • Review clinical dashboards along with arranging and sending out weekly coverage schedules.
  • Collaborates with department leadership in evaluating clinical and business functions and use of clinical/ business technologies; oversees action plans for improvement and optimize usage of clinics.
  • Manage and track clinical inventory for order placements.
  • Maintain Clinic Compliance by developing a plan of actions to monitor clinical compliance with quality assurance guidelines and make arrangements for implementation.
  • Ensure all staff licensures are valid and up to date.
  • Ensure all Joint Commission requirements are met with equipment, supplies, and policies.
  • Participate with Financial Administration by assisting with monitoring open encounters for providers.


Knowledge, Skills, and Abilities

  • Prior EPIC experience.
  • Knowledgeable of changing reimbursement policies and third-party reimbursements.
  • Exhibits expert oral and written communication skills.
  • Handles difficult situations with tact and diplomacy.
  • Serves as a model for exemplary customer service.


Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • Four years related experience, including previous lead or supervisory experience.
  • Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
  • Bachelor's Degree in Healthcare Administration or Business.
  • Knowledge of medical insurance coverage and terminology.

Classified Title: Clinic Supervisor
Job Posting Title (Working Title): CO Clinic Supervisor
Role/Level/Range: ATO 37.5/03/OF
Starting Salary Range: Min $40,950 - Max $71,175 Annually ($70,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Mon-Fri, 8:00-4:30
Exempt Status: Exempt
Location: JH at Bethesda
Department name: ​​​​​​​SOM Oto General Administration
Personnel area: School of Medicine

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.


The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, theJHU Roadmap on Diversity and Inclusion.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:https://hr.jhu.edu/benefits-worklife/.

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visithttps://accessibility.jhu.edu/.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visithttps://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visithttps://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert