Front Desk Supervisor (Night Audit) - (STA008021)
- Employer
- University of Houston
- Location
- Texas, United States
- Salary
- Salary Not Specified
- Date posted
- Aug 31, 2021
View more
- Position Type
- Faculty Positions, Business & Management, Other Business & Management, Professional Fields, Other Professional Fields, Administrative, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Auxiliary Services
- Employment Type
- Full Time
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Provide guidance and leadership of the Hotel Front desk to ensure consistent quality of customer service is provided to all guest in accordance with Hilton standards.
- Assign and instruct Guest Service Agents, Operators, Bell attendants in details of work and monitor lobby traffic to make staffing adjustments.
- Supervise front desk operations by completing checklist of important daily tasks, and determining room and rate availabilty.
- Resolve customer complaints by conducting thorough research of situation and the most effective resolutions.
- Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton standards.
- Monitor performance of staff with performance evaluations and make recommendations for training when inconsistencies develop at the Front Desk.
- May perform the duties of Front Desk Agent as and when needed.
- May conduct night audit as part of the assigned shift.
- Performs other job-related duties as assigned.
EEO/AA
Qualifications :
High school and 3 years experience
Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED. Requires a minimum of one (3) year of directly job-related experience
Preferred:
3 year experience working with property management systems, preferably Hilton OnQ
Notes to Applicant: TishaWoody1
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