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Assistant Director, Student Housing

Title: Assistant Director, Student Housing

Department Org: Res Hall Admin - 103750

Employee Classification: U1 - Unclassified PSA FT

Bargaining Unit: Professional Staff Association

Primary Location: MC AD

Shift: 1

Start Time: 8:15 a.m. End Time: 5:00 p.m.

Posted Salary: Salary based on experience and education, range is $57,000 - $63,000

Job Description:

To enhance the mission of the Department of Residence Life this role supports the Director of Residence Life and Housing Services in all aspects of student housing experience including engagement with prospective students & parents, participation in Rocket Launch New & Transfer Student orientation events and completing all housing assignments using StarRez. This role will provide support in Divisional projects including logistics of each move-in/out process, data analysis and reporting, and Housing process improvements.

The Assistant Director provides oversight for housing and billing including processing cancellations received via email and student housing portal, room change/room buyout fees, and charging cancellation fees. This role will support the Director of Residence Life and Housing Services with the Exemption and Cancellation Petition processes.

Housing Assignments & Software Management:
• Build and maintain the StarRez PortalX platform for housing applications/roommate matching each semester.
• lead the preparation and implementation of departmental automated processes including first-year auto-allocation, upperclassmen room selection/renewal processes, and semesterly fee assessment as necessary.
• Provide oversight of the housing assignments process to include first-year student room assignments and upperclassmen room selection/renewal, in addition to room change request period(s)
• Track and maintain records of students living in campus Housing, including withdrawals, cancellations, exemptions, athletic waivers (if applicable), staff grade verification, as well as staff meal and room benefits.
• Oversee student requests for exemption from the housing live-on requirement/cancellation requests and communicate frequently with the Exemptions/Cancellation committee.
• Work in collaboration with IT to manage the online housing application and implement a marketing campaign for reapplication.
• Track and maintain records of students living in campus Housing, including withdrawals, cancellations, exemptions, athletic waivers, required meal plans, staff grade verification, as well as staff meal and room benefits.
• Serves as the technical and data specialist responsible for maintaining the StarRez database.

• Produce, organize, and send written correspondence related to housing assignments to incoming students.
• Create campaigns for and oversee publications & materials that represent the department's image including all publications related to marketing and occupancy such as special living brochures, themed living communities, summer housing options, newsletters, mailings to prospective and current students/parents, etc.
• Update and maintain the Residence Life website.

• Conduct market analysis, comparing our services to our competitors (off campus housing in Toledo and campus housing at other key institutions). Make recommendations on housing rates, new services or needs of our students, keeping our services competitive.
• Assist the Director of Residence Life & Housing Services with annual student satisfaction surveys.

Student/Family Relations:
• Provide individualized customer service via phone, email, Teams, Zoom/WebEx, and in person to maximize student satisfaction with housing processes and technology/software.
• Provide evening, weekend, and holiday coverage in collaboration with Residence Life team, as needed, during extended business hours such as, but not limited to, move-in/outs, room selection/assignment processes, summer orientations (Rocket Launch), and other special admissions

Minimum Qualifications:

Bachelor's degree in Higher Education Administration, Hospitality Management, Communications, or other field required, master’s degree preferred.
• The ideal candidate has three to five (3-5) years' experience on College/University setting with background in Housing & Residential Life Administration or related field.
• Supervisory experience required; two (2) years prior leadership experience is preferred.
• Candidate must have the flexibility to work on several projects concurrently and must demonstrate sensitivity in working with confidential matters.
Strong communication skills, with a proven commitment to working with a diverse student population is required.
• Significant experience in programming coordination and management is expected.
• Ability to work successfully in a team setting and converse with a diverse community including staff, students, and family .
• Needs an understanding of the data base and has the ability to working a team environment of both technical and non-technical staff.
• should also have an understanding of current marketing best practices and trends.

Preferred Qualifications:

Conditions of Employment:

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.

Advertised: 13 Feb 2024 Eastern Standard Time
Applications close:

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