Site Specialist - Westerville at Otterbein
- Employer
- Columbus State Community College
- Location
- Ohio, United States
- Salary
- Salary Not Specified
- Date posted
- Aug 31, 2021
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Requisition ID: req3327
Job Title: Site Specialist - Westerville at Otterbein
Department: Academic Affairs
Location: Westerville At Otterbein
Employment Type: Staff
Employment Status: Board Approved
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Compensation: $17.52
Schedule: Mon - Fri; 7:30a - 3:30p
Job Description:
The College
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes.
With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision.
We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
The City
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description.
Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
Position Summary
The Specialist, Westerville primarily serves as a representative for the College to support student service functions at the Westerville at Otterbein Regional Learning Center.
This role will support students in a one-stop student service environment. This position may also provide support including working closely with the location’s academic advising team, assisting faculty, supporting testing services, and facilitating student support services.
CORE COMPETENCIES REQUIRED
Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Planning and Organizing, Positive Approach, Adaptability, Communication and Quality Orientation
ESSENTIAL JOB FUNCTIONS
Operational Support
Prepares site for instruction, makes room assignments, and maintains equipment (i.e. pens, markers, paper, etc.) and technology (i.e. projectors, computers, etc.) as needed by faculty, students or staff. Understands and explains College processes: application, admission, enrollment, and financial aid process. Provides information about campus services and resources, student life, and opportunities for campus involvement.
Enrollment and Student Services Support
Supports programs by coordinating activities, maintaining campus knowledge through email, newsletters, flyers and other forms of communications, maintaining records and confidentiality, and performing other related tasks.
Supports services offered at the location (i.e. advising, open computer labs, tutoring, student activities, etc.) and performs preventative maintenance on equipment. Supports the site supervisor by creating and maintaining various documents and reports, and completes projects as assigned. Maintains confidentiality of student records and other confidential or sensitive information.
Customer Service
Provides customer service through a variety of communication methods (i.e. greets individuals, answers telephone, responds to questions, and provides other areas of assistance as needed). Provides information and support for programs of study and next steps for enrollment, including admission criteria, documents needed, financial aid, orientation, placement testing, advising, course selection, registration, and fee payment.
Diversity, Equity and Inclusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
OTHER DUTIES AND RESPONSIBILITIES
Works assigned schedule, exhibits regular and predictable attendance and works overtime as needed to meet workload demands. Other duties as required. Regular, predictable, and punctual attendance is required.
Physical Requirements
The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks.
Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls. Employee converses verbally with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen.
Employee occasionally lifts or exerts force up to 25 pounds when transporting instructional materials and presentation equipment.
Working Conditions
Normal Office Working Conditions. Regular exposure to moderate noise typical to business offices.
Knowledge, Skills and Abilities
Knowledge of : assigned regional learning center administrative functions; standard office practices and procedures; project management; computer software, programs, and applications; internet browsers; email and messaging.
Skill in : verbal and written communication; operation of general office equipment; maintaining good public relations; customer service; application of relevant software programs including word processing and spreadsheets; navigation of web-based systems.
Ability to : work independently demonstrating initiative and time management; develop and maintain effective working relationships with associates, supervisors, College partners, and general public; originate correspondence; maintain confidential and sensitive information; maintain accurate and complete work records; work effectively with persons of varying cultures and diversity.
Minimum Qualifications: High School Diploma or GED. One (1) year experience working with post-secondary learners. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
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