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Dining Supervisor

Westfield State University
Massachusetts, United States
Salary Not specified
Date posted
Feb 12, 2024

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Dining Supervisor

About Westfield State University:

In 1839, Westfield State University was founded on the ideals of Horace Mann who sought to improve society through education. We were the first public education institution without barrier to race, gender or economic class. The spirit of innovative thinking and social responsibility is forged in a curriculum of liberal arts and professional studies contributing to the development of knowledge, skills, and character essential for students to become responsible leaders and engaged citizens.

Westfield State is a highly residential campus with approximately 55% of our 3,100 full-time undergraduate students living on campus. The campus is ideally situated on the edge of the Berkshire Mountains in western Massachusetts just 30 minutes from the thriving cultural centers of Springfield, Northampton, and Amherst with a selection of museums, theater, collegiate and minor league sports, hiking trails, and restaurants. The University is within 1.5 hours of Boston and Albany and within 3 hours of New York City and the Green Mountain range of Vermont.

Thank You for Your Interest in Becoming a Westfield State Community Member

You are welcome here. You can advance your career and make a difference here. We invite you to bring your whole self and talents to Westfield State University. The University seeks applicants whose record of teaching, student advising, research, and administration positions them to contribute to the everyday practice of our institutional values.

Our Values

Westfield State commits to values that strengthen a common bond among all members of our community and promotes a rich campus environment.
  • Embrace Diversity - We treat all members of our community with dignity and respect.
  • Maintain Excellence and Integrity - We maintain excellence and integrity in all that we do.
  • Collaborate with Each Other - We make decisions in a transparent and collaborative manner.
  • Provide Accessible Education - We commit to providing an accessible, affordable public higher education for all.
  • Build a Strong Community - We are inclusive and ensure equity, supporting the personal development of all community members, and embracing multiple perspectives.
  • Engage the Outside Community - We support civic engagement in local, regional, and global initiatives.

Job Description:

Campus Title: Dining Supervisor
State Job Title: Dining Supervisor
Department: Dining Services
Job Code: H11X05
FLSA Status: Non-Exempt
Funding: 7115-6014
Bargaining Unit: AFSCME
Job Type: Full-time, Permanent
Timeframe: 35 Weeks
Shift: Sunday & Monday 5pm-12:30am / Tuesday 1pm-9pm / Friday & Saturday 4pm-11:30 pm
Regular Days Off: Wednesday and Thursday
Supervision Received: Receives supervision from Assistant Manager of Dining Services who assigns work and reviews performance.
Supervision Exercised: The Dining Supervisor exercises direct supervision over dining services personnel and student employees on their shift.
Salary: $1,644.77 Bi-Weekly

General Statement of Duties: Supervises the preparation of the set-up and serving of the meals or displays. Continually inspects the food for quality during the meal hours. Trains new employees and performs related work as required.

Duties and Responsibilities:
Duties include but not limited to:
  • Supervises the preparation and the setting up of the unit and serving areas prior to and during each meal during assigned shifts.
  • Inspects foods during the meal period for taste, appearance and temperature.
  • Supervises the portioning of food to control and eliminate waste.
  • Inspects equipment and dining room for cleanliness and condition of repairs and reports any repair needs and facilitates remedy of areas that need cleaned.
  • Keeps records of amount of food used and the number of meals served daily.
  • Trains new employees using department and University training manuals and materials.
  • Assists in recording attendance for dining room employees using department equipment and established procedures.
  • Assists in planning and serving special banquets and functions.
  • Assigns the work stations and duties to direct reporting staff.
  • Secures and issues cash, employee meal tickets and prepares bank deposits.
  • Assists in preparing employee annual performance evaluations.
  • Manges schedule for current and upcoming shifts to fill and cover any vacancies.
  • The Dining Supervisor position is essential personnel and required to report to work during University weather closings.


Required Qualifications:
  • Ability to understand and apply the laws, rules, policies and procedures governing the department.
  • Ability to judge the proper quality, appearance and condition of foods by sensory observation.
  • Ability to follow oral and written instructions.
  • Ability to give oral and written instructions in a precise and understandable manner.
  • Ability to supervise, including assigning work, training and motivating employees.
  • Ability to stand for prolonged periods of time.
  • Ability to lift and carry heavy objects.
  • Ability to work varied shifts and/or irregular hours (i.e. weekends, holidays, nights)
  • Ability to navigate Microsoft Office Suite Successfully
  • Manage online software systems that include food information programs and scheduling software.

Qualifications Acquired on Job:
  • Knowledge of the laws, regulations, departmental and university policies, procedures, standards and guidelines governing assigned unit activities.
  • Knowledge of department procedures for preparation, service and storage of food and beverages.
  • Knowledge of a computer menu and payroll system.

Minimum Entrance Requirements:
  • At least 3 years of full-time or equivalent part-time experience in food service management in a hotel, restaurant, cafeteria, related retail, or catering firm.
  • A diploma or certificate from a recognized trade, technical or vocational school at a high school level or higher with a major in home economics, culinary arts, food service or food trades may be substituted for the required experience.

License and/or Certification Requirements:

Incumbents must be certified as food handlers within 90 days of the appointment start date through a recognized program approved by the university (i.e., ServSafe).


National Restaurant Association Applied Food Service Sanitation certification preferred or willingness to attend the course

Additional Information:


Salaries for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining agreements as well as state policies. State job specifications may be found on the Department of Higher Education's webpage.

Employee Benefits:

Benefits are an important component of an employee's total compensation package.
  • Health Insurance: Westfield State offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees with coverage effective on the 1st of the month following the 60 days of employment.
  • Retirement: the MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution.
  • Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.
  • Paid Time Off: employees receive 11 paid holidays and generous vacation, personal, and sick leave benefits.
  • Additional information regarding employee benefits is available on the University's Benefits & Wellness webpage.

Disability Accommodations

Westfield State University is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at (413) 572-8809 or visit us in the Horace Mann Building, 1st floor.

Background Check

Employment is contingent upon the successful completion and review of a background check. A criminal record will not automatically disqualify an applicant from consideration.

Application Instructions:

An online application is required. A resume and cover letter may be attached but this is not required.

Deadline: Review of applications will begin February 19, 2024. The job posting will be open a minimum of ten days and, if needed, will remain open until finalist have been selected.

NOTE: If you need assistance completing your application please contact our online Help Desk. The link to the help desk can be found at the top of the page via Contact Us.

To apply, visit jeid-cc0c9130eda7264e8e21f681b46fb1ea

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