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Position Details

Position Information

Posting Number
AS370P

Position Title
Continuing Education Customer Service Specialist

Contract Length
N/A

Class Summary

The Continuing Education (CE) Registration, Customer Service Specialist performs registration functions (in-person, by phone, and online) for CE programs. This position reviews and verifies all CE registrations and inputs registrations, identifying incomplete information and assessing possible impacts on the students’ financial and academic records. The position enters data from and receives payment from a variety of sources. The CE Customer Service Specialist must maintain a thorough knowledge of institutional policies and procedures, especially those impacting the registration and payment process, CE programs, continuing education regulations, and registration data systems relevant to the assignment. Additional duties include financial record keeping and reconciliation. The job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the department’s business needs.

Candidates Eligible to Apply
Internal/External

Position Type
Non-Exempt Staff

Employment Status
Full Time

Position Funding Type
Regular

Posting Detail Information

Minimum Education/Training/Experience

Associate degree from an accredited college, or a minimum of sixty (60) college credit hours; thirty (30) of the required sixty (60) credit hours may be substituted with two (2) years directly related work experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Preferred Education/Training/Experience

Bachelor’s degree from an accredited college in Business, Finance, Education, or related field.

Minimum Knowledge & Skills
  • Maintain confidentiality of student records in compliance with the Family Educational Rights and Privacy Act.
  • Maintain CE database of courses.
  • Excellent oral, written, and interpersonal communication skills with proven ability to display empathy and positive regard for others.
  • Demonstrate organizational skills in handling and directing multiple and complex assignments and projects.
  • Ability to work independently according to established schedules and complete assignments and projects, as defined timelines.
  • Skills in working effectively in a team environment with a customer service focus.
  • Ability to handle sensitive and extensive confidential data.
  • Assist in verification of state reporting requirements via WECM inventory.
  • Proficient in the use of e-mail, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.
  • General office purchasing and invoicing.
  • Ability to quickly switch from one duty to another.
  • Ability to provide accurate information to customers.
  • Ability to reconcile financial data.
  • Experience with Microsoft Office suite.
Preferred Knowledge & Skills
  • Experience with an educationally-based relational database.
  • Bilingual in English-Spanish.
  • Capable of a high level of independent judgment and critical analysis.
  • Ability to work under pressure with multiple interruptions to meet deadlines.
  • Accounting proficiency for billing, Journal entries, and liaising with the Bursar and Business Office
  • Two (2) years of experience in customer service, records, financial reconciliation, and essential program advising.
Licensing/Certification Requirements

None

Job Duties
  • Assist students with non-credit registration by entering biographical/demographic information and course requests.
  • Perform add/drops, withdrawals, and grade changes as required.
  • Process registration or schedule changes as applicable
  • Verify reports, files, enrollment status, records, and registrations within FERPA guidelines and prepare semester grade transcripts.
  • Process enrollment and course/program verification received from the National Student Clearinghouse.
  • Enter new and repeating courses into the registration system.
  • Complete duties and responsibilities in compliance with college standards, policies, and guidelines.
  • Use interpersonal skills and make sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
  • Work with multiple pay sources to include grants, credit cards, purchase orders, waivers, exemptions, and Texas Workforce vouchers.
  • Other related duties as required.
Physical Requirements

Positions in this class typically require stooping, crouching, reaching, standing, walking, fingering, talking, hearing, seeing, and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Minimum Salary Range
$33,125

Mid Point Salary Range
.

Maximum Salary Range
$41,406

Posting Open Date
02/05/2024

Posting Close Date

Posting Will Be Open Until Filled
Yes

Special Instructions to Applicant

Please NOTE : All applications must contain complete job histories, which include job title, dates of employment (month/year), name of employer, supervisors name and phone numbers and a description of duties performed. If this information is not submitted, your application may be considered incomplete. Applications with “See attached” or “See resume” will not be accepted in lieu of a complete application. Omission of data can be the basis for disqualification; you may state “unknown” for any incomplete fields. A scanned copy of unofficial transcript(s) must be attached to the online application.

EEO Statement

College of the Mainland is an affirmative action/equal opportunity institution and does not discriminate on the basis of race, color, sex, age, national origin, religion, disability or veteran status.

College of the Mainland does not discriminate on the basis of disability in the recruitment and admission of students, the recruitment and employment of faculty and staff, and the operation of its programs and activities, as specified by federal laws and regulations within Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 and 1992.

Quick Link to Share for Direct Access to Posting
https://jobs.com.edu/postings/3567

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply
Required Documents
  1. Resume
  2. Transcripts (1 of 3)
Optional Documents
  1. Cover Letter
  2. Letter of Recommendation
  3. Additional Transcripts (2 of 3)
  4. Additional Transcripts (3 of 3)


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